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The user may encounter an error message when reinstalling Microsoft Office Starter 2010 - ThinkCentre, ThinkStation, ThinkPad, Value Line

Symptom

The user may encounter the following error message when trying to reinstall Microsoft Office Starter 2010:

error message

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • All ThinkStation systems.
  • All ThinkCentre systems.
  • All Value Line (Lenovo 3000) systems.
  • All ThinkPad systems.

Applies to:

  • Microsoft Windows 7
  • Microsoft Windows Vista
Additional information

To recreate the issue:

  1. Install "Microsoft Office Starter 2010" by:
    Start Menu -> All Programs -> Microsoft Office 2010 -> Use -> Open
  2. Remove R: drive by:
    Control Panel -> Programs -> Programs and Features -> Microsoft Office Click-to-Run 2010 -> Uninstall
    "Microsoft Office Starter 2010" will be removed as well.

    The user may remove "Microsoft Office Starter 2010" prior to removing R: drive by:
    Control Panel -> Programs -> Programs and Features -> Microsoft Office Starter 2010 -> Uninstall
  3. Reinstall Microsoft Office Starter 2010, by repeating step #1 above.
Solution

The user may need to import the following registry files before reinstalling "Microsoft Office Starter 2010" by completing the following steps:

  1. Start Notepad.
  2. Copy and paste the following text into Notepad:

    Click here to download the registry file for 32-bit systems
    For 32-bit system:
    Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH\Override] "DriveLetter"="R:"

    Click here to download the registry file for 64-bit systems
    For 64-bit system:
    Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH\Override] "DriveLetter"="R:"
  3. Save the text to your working folder as DriveLetter.reg
    Note: Please ensure that you save the file without the .txt extension. The file's extension should be .reg.
  4. Exit Notepad.
  5. Double click DriveLetter.reg and select Yes to continue importing the registry file.

  • Alias ID: SF10-D0073
  • Document ID: HT003857
  • Last Updated :2014-06-17
  • (c) 2014 Lenovo