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Lenovo Patch Utility 1.3.0.7 cannot be uninstalled successfully during an upgrade on the 64-bit Microsoft Windows Vista operating system with Windows Installer 4.0 installed
Symptom

After version 1.3.0.7 of the Lenovo Patch Utility program is upgraded on the 64-bit Microsoft Windows Vista operating system with Windows Installer 4.0 installed, the Lenovo Patch Utility 1.3.0.7 item still remains in the Programs and Features list. 

When the user manually uninstalls Lenovo Patch Utility 1.3.0.7, a dialogue box is displayed showing that the removal operation fails.  The issue will not occur if Windows Installer 4.5 or a later version is installed.

Affected configurations

The above symptom is associated with but not limited to the following systems:

  • All ThinkCentre
  • All ThinkPad

Operating Systems:

  • Microsoft Windows Vista
Solution

This issue can be resolved by upgrading Windows Installer to version 4.5 or later.  A new feature provided by Windows Installer 4.5, or a later version, is used by Lenovo Patch Utility 1.3.0.9, and later versions, to uninstall Lenovo Patch Utility 1.3.0.7.



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Alias ID : SF13-D0061
ID do documento : HT077244
Legacy Document ID : SF13-D0061
Atualizado :
© 2013 Lenovo. Todos os direitos reservados.
Lenovo Patch Utility 1.3.0.7 cannot be uninstalled successfully during an upgrade on the 64-bit Microsoft Windows Vista operating system with Windows Installer 4.0 installed
Symptom

After version 1.3.0.7 of the Lenovo Patch Utility program is upgraded on the 64-bit Microsoft Windows Vista operating system with Windows Installer 4.0 installed, the Lenovo Patch Utility 1.3.0.7 item still remains in the Programs and Features list. 

When the user manually uninstalls Lenovo Patch Utility 1.3.0.7, a dialogue box is displayed showing that the removal operation fails.  The issue will not occur if Windows Installer 4.5 or a later version is installed.

Affected configurations

The above symptom is associated with but not limited to the following systems:

  • All ThinkCentre
  • All ThinkPad

Operating Systems:

  • Microsoft Windows Vista
Solution

This issue can be resolved by upgrading Windows Installer to version 4.5 or later.  A new feature provided by Windows Installer 4.5, or a later version, is used by Lenovo Patch Utility 1.3.0.9, and later versions, to uninstall Lenovo Patch Utility 1.3.0.7.



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Alias ID : SF13-D0061
ID do documento : HT077244
Legacy Document ID : SF13-D0061
Atualizado :
© 2013 Lenovo. Todos os direitos reservados.
   
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