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Microsoft Office 2013 Excel Help file displays Microsoft Word Help file - ThinkCentre, ThinkStation, ThinkServer, ThinkPad, Idea Tablet, IdeaPad, IdeaCentre

 

Symptom

On Microsoft Office 2013, the Microsoft Word Help file is displayed when clicking on the "Learn Excel basics" button in the Excel Help with the following languages:

  • Traditional Chinese, French, German, Russian, Spanish, Korean, Japanese, Brazilian Portuguese, Danish, Finnish, Norwegian, Swedish, Italian, Dutch, Simplified Chinese

To reproduce this symptom, follow the steps below:

  1. Input the Microsoft Office 2013 Product Key to install the Microsoft Office 2013 purchased version.
  2. Launch Excel and click the "?" in the upper right corner of Excel and then click the "Learn Excel basics" button (the second icon). The Microsoft Word Help file is displayed.
Affected Configuration:

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre
  • ThinkStation
  • ThinkServer
  • ThinkPad
  • Idea Tablet
  • IdeaPad
  • IdeaCentre

Affected Systems (machine types, model types):

  • All systems shipped with Microsoft Office 2013
Applies to
  • Microsoft Windows 7
  • Microsoft Windows 8
Additional Information

This is a Microsoft issue. Our Development Team is working with Microsoft to resolve this issue.

Solution

None

Workaround

The user should click on the text under the "Learn the basics of Excel" icon and the user will be directed to the correct Excel Help file. Also, when the Microsoft Word Help file is displayed, users can find "Learn Excel basics" by searching “Excel basics” in the Search bar.



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Disponibilidade País
DisponívelWorldwide
Alias ID : SF13-D0027
ID do documento : HT076805
Atualizado :
© 2013 Lenovo. Todos os direitos reservados.
Microsoft Office 2013 Excel Help file displays Microsoft Word Help file - ThinkCentre, ThinkStation, ThinkServer, ThinkPad, Idea Tablet, IdeaPad, IdeaCentre

 

Symptom

On Microsoft Office 2013, the Microsoft Word Help file is displayed when clicking on the "Learn Excel basics" button in the Excel Help with the following languages:

  • Traditional Chinese, French, German, Russian, Spanish, Korean, Japanese, Brazilian Portuguese, Danish, Finnish, Norwegian, Swedish, Italian, Dutch, Simplified Chinese

To reproduce this symptom, follow the steps below:

  1. Input the Microsoft Office 2013 Product Key to install the Microsoft Office 2013 purchased version.
  2. Launch Excel and click the "?" in the upper right corner of Excel and then click the "Learn Excel basics" button (the second icon). The Microsoft Word Help file is displayed.
Affected Configuration:

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre
  • ThinkStation
  • ThinkServer
  • ThinkPad
  • Idea Tablet
  • IdeaPad
  • IdeaCentre

Affected Systems (machine types, model types):

  • All systems shipped with Microsoft Office 2013
Applies to
  • Microsoft Windows 7
  • Microsoft Windows 8
Additional Information

This is a Microsoft issue. Our Development Team is working with Microsoft to resolve this issue.

Solution

None

Workaround

The user should click on the text under the "Learn the basics of Excel" icon and the user will be directed to the correct Excel Help file. Also, when the Microsoft Word Help file is displayed, users can find "Learn Excel basics" by searching “Excel basics” in the Search bar.



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Disponibilidade País
DisponívelWorldwide
Alias ID : SF13-D0027
ID do documento : HT076805
Atualizado :
© 2013 Lenovo. Todos os direitos reservados.
   
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