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Lenovo Hard Drive Quick Test version 1.1.0.115 may display a false failure message
Symptom

The Lenovo Hard Drive Quick Test version 1.1.0.115 may display a false failure message when testing more than one storage drive at once with a sequence of a large capacity drive first followed by a smaller capacity drive.

The Lenovo Hard Drive Quick Test will also display an erroneous Result code and instruct the user to contact Lenovo support.

There may not be a failure with any of the drives.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre
  • ThinkStation
  • ThinkPad
  • IdeaPad

The system is configured with:

  • Hard Drive Quick Test version 1.1.0.115 with more than one storage drive

Applies To:

  • Microsoft Windows 7
  • Microsoft Windows 8
  • Microsoft Windows XP
Solution

A new version of the Hard Drive Quick Test will be released to the Lenovo eSupport site.

Workaround

The user should perform the following to correctly test the drive operation:

  • Use the Hard Drive Quick Test to test each drive separately in multiple drive systems.
  • Use the embedded UEFI test.
  • Use the bootable UEFI test.
  • Use the bootable Linux test.
  • Use Lenovo Solution Center (LSC) software version 2.0.017, or higher.


If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Alias ID : SF13-D0016
ID do documento : HT076508
Legacy Document ID : SF13-D0016
Atualizado :
© 2013 Lenovo. Todos os direitos reservados.
Lenovo Hard Drive Quick Test version 1.1.0.115 may display a false failure message
Symptom

The Lenovo Hard Drive Quick Test version 1.1.0.115 may display a false failure message when testing more than one storage drive at once with a sequence of a large capacity drive first followed by a smaller capacity drive.

The Lenovo Hard Drive Quick Test will also display an erroneous Result code and instruct the user to contact Lenovo support.

There may not be a failure with any of the drives.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre
  • ThinkStation
  • ThinkPad
  • IdeaPad

The system is configured with:

  • Hard Drive Quick Test version 1.1.0.115 with more than one storage drive

Applies To:

  • Microsoft Windows 7
  • Microsoft Windows 8
  • Microsoft Windows XP
Solution

A new version of the Hard Drive Quick Test will be released to the Lenovo eSupport site.

Workaround

The user should perform the following to correctly test the drive operation:

  • Use the Hard Drive Quick Test to test each drive separately in multiple drive systems.
  • Use the embedded UEFI test.
  • Use the bootable UEFI test.
  • Use the bootable Linux test.
  • Use Lenovo Solution Center (LSC) software version 2.0.017, or higher.


If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Alias ID : SF13-D0016
ID do documento : HT076508
Legacy Document ID : SF13-D0016
Atualizado :
© 2013 Lenovo. Todos os direitos reservados.
   
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