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LSC 2.0.013, 2.0.016, and up to and including 2.1.003 may display a false failure message when tested together in sequence with larger drive first and smaller drive second
Symptom

Lenovo Solution Center (LSC) 2.0.013, 2.0.014, and up to and including 2.1.003 may display an erroneous Result code when testing more than one storage drive at once with a sequence of a large capacity drive first followed by a smaller capacity drive second. There is not an issue with the drives.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre
  • ThinkStation
  • ThinkPad

The system is configured with:

  • ThinkPad, ThinkCentre, and ThinkStation products using LSC 2.0.013, 2.0.014, and up to and including 2.1.003 Microsoft Windows XP, Windows 7, and Windows 8, with two different size drives. Large drive test sequence first and small drive second.

Applies To:

  • Microsoft Windows 7
  • Microsoft Windows 8
  • Microsoft Windows XP
Solution

Solution 1: (downloading from the eSupport site):

A fixed version of LSC 2.2.001 will be available at the following URL:

http://www.lenovo.com/diags

NOTE: Users should ensure that LSC version 2.2.001, or greater, is available on the eSupport site. If not, users should use Solution 2 to upgrade to the fixed version of LSC.

Solution 2 (updating from an existing version of LSC):

Users that already have an earlier version of LSC on their system will automatically be prompted to upgrade to the latest version when LSC is launched.

Workaround

This Tip only applies if the user is running LSC version 2.0.013, 2.0.014, or up to and including 2.1.003.

When using the affected levels of LSC, an error may display when running more than one storage drive at once with a sequence of a large capacity drive first followed by a smaller capacity drive second.

Perform only one of the following to correctly test the drive operation:

  • Run LSC Drive diagnostics on each drive separately.
  • Run the UEFI built in BIOS drive diagnostics by pressing F10 during boot.
  • Run the Bootable UEFI diagnostic.
  • Run the Bootable Linux diagnostic.

NOTE: If the first drive, in the test sequence, shows as the smaller drive and the second as the larger drive, the test will run correctly.

Results when tested correctly:

  • No failure.
    • Do not replace either drive.
  • Failure occurs when performing a single test on each drive separately, or when using the UEFI test, or when performing a multiple drive test with the correct sequence being the small drive first and large drive second.
    • Replace the failing drive.


If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Alias ID : SF13-D0014
ID do documento : HT076392
Legacy Document ID : SF13-D0014
Atualizado :
© 2013 Lenovo. Todos os direitos reservados.
LSC 2.0.013, 2.0.016, and up to and including 2.1.003 may display a false failure message when tested together in sequence with larger drive first and smaller drive second
Symptom

Lenovo Solution Center (LSC) 2.0.013, 2.0.014, and up to and including 2.1.003 may display an erroneous Result code when testing more than one storage drive at once with a sequence of a large capacity drive first followed by a smaller capacity drive second. There is not an issue with the drives.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre
  • ThinkStation
  • ThinkPad

The system is configured with:

  • ThinkPad, ThinkCentre, and ThinkStation products using LSC 2.0.013, 2.0.014, and up to and including 2.1.003 Microsoft Windows XP, Windows 7, and Windows 8, with two different size drives. Large drive test sequence first and small drive second.

Applies To:

  • Microsoft Windows 7
  • Microsoft Windows 8
  • Microsoft Windows XP
Solution

Solution 1: (downloading from the eSupport site):

A fixed version of LSC 2.2.001 will be available at the following URL:

http://www.lenovo.com/diags

NOTE: Users should ensure that LSC version 2.2.001, or greater, is available on the eSupport site. If not, users should use Solution 2 to upgrade to the fixed version of LSC.

Solution 2 (updating from an existing version of LSC):

Users that already have an earlier version of LSC on their system will automatically be prompted to upgrade to the latest version when LSC is launched.

Workaround

This Tip only applies if the user is running LSC version 2.0.013, 2.0.014, or up to and including 2.1.003.

When using the affected levels of LSC, an error may display when running more than one storage drive at once with a sequence of a large capacity drive first followed by a smaller capacity drive second.

Perform only one of the following to correctly test the drive operation:

  • Run LSC Drive diagnostics on each drive separately.
  • Run the UEFI built in BIOS drive diagnostics by pressing F10 during boot.
  • Run the Bootable UEFI diagnostic.
  • Run the Bootable Linux diagnostic.

NOTE: If the first drive, in the test sequence, shows as the smaller drive and the second as the larger drive, the test will run correctly.

Results when tested correctly:

  • No failure.
    • Do not replace either drive.
  • Failure occurs when performing a single test on each drive separately, or when using the UEFI test, or when performing a multiple drive test with the correct sequence being the small drive first and large drive second.
    • Replace the failing drive.


If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Alias ID : SF13-D0014
ID do documento : HT076392
Legacy Document ID : SF13-D0014
Atualizado :
© 2013 Lenovo. Todos os direitos reservados.
   
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