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How can I get a Product Recovery CD or DVD?

Goto Recover your system with the hard drive service partition
Goto Create your own recovery media with Rescue and Recovery
Goto Purchase a recovery CD or DVD
Goto Total Recovery Solution for IDEA products - Instructions
Goto How to create USB Recovery Media for Windows 8/8.1 systems

Note: Recovering your system will overwrite all data on your system with the factory pre-load as it was shipped with your system.

Recover your system with the hard drive service partition
A service partition has been included with newer systems. You can access your service partition during the startup process.

Goto How to use the pre-boot service partition to recover your system

Create your own recovery media with Rescue and Recovery
If you have a CDRW or CDRW/DVDRW drive, Rescue and Recovery may be used to create a personalized backup on CDs or DVDs, that includes all of your added software, setting changes, and data files.

Goto Learn more about Rescue and Recovery

Purchase a recovery CD or DVD
If you cannot use the service partition or have had hard drive failure, you will need to obtain a recovery CD or DVD by contacting the Support Center.

Note: We no longer distribute recovery media for the following discontinued operating systems:

  • Windows 95
  • Windows 98, 98SE
  • Windows NT
  • Windows Me
  • Windows 2000
  • Windows XP: Systems manufactured after October 2010
Goto Downgrade from Window 8/8.1: What is Eligible?

Goto Purchase a recovery CD or DVD by calling the Support Center

Total Recovery Solution for IDEA products - Instructions
Instructional guides for total recovery solution for IDEA products are available in the following languages:
Goto Danish Goto English
Goto French Goto German
Goto Hebrew Goto Swedish

How to create USB Recovery Media for Windows 8/8.1 systems
Goto How to create USB Recovery Media for Windows 8/8.1 to recover a Think system
Goto How to create USB Recovery Media for Windows 8/8.1 to recover an Idea system

  • #Alias ID#:MIGR-4M7HWZ
  • #Document ID#:HT035659
  • #Last Updated# :24/09/2014 7:25:45 a.m.
  • #Copyright#