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An error message pops up when the user is trying to get new updates using ThinkVantage System Update in Windows Vista SP2 environment

Symptom

For a computer installed with the Microsoft Windows Vista Service Pack 2 (SP2) operating system, when the user tries to use the ThinkVantage System Update program to get new updates, a window displays, saying "Your copy of System Update needs to be updated. Click OK to begin updating System Update." A little while after you click OK, an error message is displayed, saying "An error occurred while gathering user information."

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This is because the current ThinkVantage System Update program does not support Windows Vista SP2.

Affected configurations
  • All ThinkPad systems
  • All Lenovo 3000 Notebook systems

Solution

You can download the ThinkVantage System Update Patch for Microsoft Windows Vista Service Pack 2 to fix this issue.
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-72758


  • Alias ID: MIGR-72889
  • Document ID: HT001464
  • Last Updated :17.06.2014
  • (c) 2014 Lenovo