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Slow performance on systems using Seagate Momentus Thin 2.5" Hard Disk Drives - ThinkCentre M92 (Tiny), M92p (Tiny) and M72e (Tiny)

Symptom

Under certain conditions, Hard Disk Drive performance can degrade causing excessive program load and boot times.

Affected configurations

The above symptom is associated to the following systems:

  • ThinkCentre M92 (Tiny)
  • ThinkCentre M92p (Tiny)
  • ThinkCentre M72e (Tiny)

System is configured with:

  • Seagate 160GB (42T1364)
  • Seagate 320GB (42T1365)
  • Seagate 250GB Opal (42T1366)
  • Seagate 320GB Opal (42T1391)

Operating Systems:

  • All Operating Systems
Solution

The user should install the updated Seagate firmware version 5LVM.

Instructions for updating the firmware:

  1. Run the "seagate_hdd_fw_update_sgpti_v31200.exe" file from Microsoft Windows XP or Windows 7 operating system.  Firmware cannot be executed from Microsoft Windows 8.

    http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkcentre_drivers/seagate_hdd_fw_update_sgpti_v31200.exe
  2. Follow the on-screen instructions.  Do not run the firmware update on RAID systems.  Do not power off the system during the firmware update.
  3. The system will reboot and begin the firmware update process.

    - If the firmware process is successful, the utility will present a “Pass” status highlighted in green.
    - If the firmware on the drive is already current or if a non-affected Seagate drive is in the system, a "Fail" message will be displayed highlighted in red.
  4. Once the firmware update is complete, the system will power off.