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Battery recall

Dear Lenovo Customer,

On March 27, 2014, Lenovo voluntarily recalled certain lithium-ion batteries. These batteries were manufactured for use with ThinkPad notebook computers that shipped worldwide between October 2010 and April 2011. Lenovo is offering replacement batteries free of charge regardless of warranty status.

View March 27, 2014 battery recall FAQs.

Lenovo sold the batteries with new notebook computers or as optional or replacement batteries on the models listed below.
  • ThinkPad T410, T420, T510, W510, X100E, X120E, X200, X201, X201s Series
  • Edge 11, Edge 13, and Edge 14 Series
  • Option P/Ns 43R9255, 51J0500, 57Y4186, 57Y4564, 57Y4565, 57Y4625, 57Y4559, 43R9254, 0A36277
These models may have shipped with 3-cell, 4-cell, 6-cell or 9-cell batteries.

Until a replacement battery arrives, you should turn off the system, remove the battery, and only power your ThinkPad by plugging in the AC adapter and power cord.


Lenovo apologizes for the inconvenience caused by this issue. Shipment of quality products always has been and continues to be the foremost concern.
Automated Solution
To use our automated solution you must be viewing this page using a ThinkPad notebook PC. If your battery is included in the recall, instructions for ordering a replacement will be displayed.

Click the link below to launch the automated solution. Or, click special instructions, if you prefer step-by-step instructions.


Note: If you run the automated solution again, a Lenovo Battery Program - InstallShield Wizard will appear.
  • Select Repair to run the automated solution again.
  • Select Remove to remove the automated solution from your system.
Battery removal and installation instructions
Special instructions for using our automated solution
  1. Print this page so you can follow these instructions as the automated solution runs.
  2. After you have printed the instructions, launch the automated solution.
  3. A File Download: Select Run. (If you prefer to select Save, you must note the location where you saved the file, and then double-click the file to launch it.) A progress window will display, which indicates the progress of the file download.
  4. Once the download is complete, a dialog window will ask "Do you want to run this file?" Select Run.
  5. An InstallShield Wizard window will display. Click Install to install the automated solution. Your default browser should launch and display a page indicating whether you are affected or not.
  6. A final InstallShield window will display. Click Finish to complete the install.
The automated solution will gather the information necessary to determine if your battery is affected by the recall. Once it has completed this task, your default browser will display. The page that appears will tell you whether or not your battery needs to be replaced. If it does, your battery replacement options will be displayed.

Expand or Collapse this section Instructions for uninstalling the automated solution
Note: Uninstalling the automated solution is optional.
For Microsoft Windows XP/7/8
  1. Launch Windows XP/7/8. Log in as a user with Administrator authority.
  2. For Windows XP/7/8 with classic Start menu, click Start, select Settings, and then click Control Panel.
    All others click Start and then click Control Panel.
  3. For Windows XP/7/8 with classic Control Panel view, double-click Add or Remove Programs.
    All others click Add or Remove Programs.
  4. Select Lenovo Battery Program.
  5. Click Change/Remove.
  6. Restart the system.
Special instructions if the automated solution cannot be used
The following process is intended only for those who cannot run the automated tool. Delayed response will occur with use of the manual request form and receipt of your replacement battery, if necessary, may also be delayed.

Link to manual URL
FAQs
Q1. Which ThinkPad notebook PC models are affected by the recall?
Answer: Customers who bought a ThinkPad or optional or replacement battery between October 2010 and April 2011 may have a battery subject to the recall. Below is a list of systems these batteries may have shipped with.
  • Edge 11, Edge 13, Edge 14 Series
  • T410, T420, T510, W510 Series
  • X100e, X120e, X200, X201, X201s Series
Q2. How can I find out if my battery is being recalled?
Answer: Lenovo has developed an Automated Solution to determine if your battery is being recalled. Go to www.lenovo.com/batteryprogram2014 and run the Automated Solution (Lenovo 2014 Battery Recall Utility). The utility will read your specific battery serial barcode and verify if it is being recalled. Not all batteries in the affected system list or in the affected battery part number list are being recalled. The term "affected" is used to identify which batteries should be checked with the Lenovo 2014 Battery Recall Utility to determine if the battery is being recalled.

Q3. If my battery is recalled, how much will the replacement cost?
Answer: Lenovo is replacing the recalled batteries free of charge.

Q4. Do I have to return my defective battery?
Answer: No. However, by accepting a replacement battery you are committing to recycling your battery in an approved manner.

Q5. If my battery is recalled, how long will I have to wait for it?
Answer: Orders will typically be processed and shipped within 3 business days. Delivery times will vary based on country.

Q6. If my battery has been recalled, may I continue using my system while I’m waiting for my replacement battery?
Answer: If your battery has been recalled, to continue using your ThinkPad notebook PC safely,
  1. Turn off the system
  2. Remove the battery
  3. Power your system with an AC adapter

Q7. Is it safe to use a third-party battery in my system?
Answer: The safety of so-called “gray market” batteries is unknown, and we’ve had incidents involving these types of batteries. We encourage customers to use only batteries from either Lenovo, or authorized resellers, in our products.

Q8. Is it safe to use a ThinkPad on a plane?
Answer: We will leave the issue of airline safety to the airlines. If your battery is affected by our recall, whether you are on an airplane or not, Lenovo recommends you remove the battery and power your ThinkPad notebook with an AC adapter.

Q9. What led you to do a recall?
Answer: There have been a small number of incidents that came to our attention. Our number one priority is public safety and we concluded that a recall was appropriate in this case.

Q10. Does the replacement battery have a warranty?
Answer: The replacement battery has a 90 day limited warranty. To register a claim, send an email to battery@lenovo.com with the original order confirmation number, the replacement battery 22 digit barcode and a description of the failure.

Q11. What should I do if I have a large install base and need to see if it is affected by the recall?
Answer: If you have a large install base you may choose to run our Large Enterprise Tool. To access the Large Enterprise Tool please use the following link: http://www.lenovoengineering.com/batteryprogram2014/batteryutility.zip
Once the tool has run on your system please send the .csv file to your sales rep so they can open a case file for your company. If you have questions please send those questions to battery@lenovo.com

  • Alias ID:
  • Document ID: HF004122
  • Last Updated :18-7-2014
  • (c) 2014 Lenovo