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Rescue and Recovery 4.2 may cause a Stop Error Message - ThinkCenter and ThinkPad General

Symptom

Rescue and Recovery 4.2 may cause a Stop Error Message or Windows may stop responding with an error message on a blue screen or the system may restart just after the error message.

Affected configurations

Any of the following Lenovo systems with an installed version 4.2 of the Lenovo Rescue and Recovery software and running Windows Vista, Windows XP or Windows 2000:

  • Lenovo 3000 J100, J105, J110, J115, J200, J200p, J205, S200, S200p, and S205 desktop systems
  • ThinkCentre A35 (type 8139)
  • ThinkCentre A50 (type 8084, 8085, 8126, 8147, 8148, 8149, 8174, 8175, 8176, 8177, 8178, 8089, 8090, 8320, 8419)
  • ThinkCentre A50p (type 8192, 8193, 8194, 8195, 8196, 8197, 8432, 8433)
  • ThinkCentre A51 (type 8105, 8107, 8109, 8117, 8119, 8121, 8122, 8123, 8124, 8129, 8131, 8132, 8133, 8134, 8135, 8136, 8137, 8138, 8424, 8425, 8428, 9212)
  • ThinkCentre A51p (type 8420, 8421, 8422, 8423, 8427)
  • ThinkCentre A52 (type 8153, 8154, 8155, 8156, 8157, 8158, 8159, 8160, 8161, 8162, 8163, 8164, 8165, 8166, 8167, 8168, 8169, 8170, 8287, 8288, 8289, 8296, 8297, 8298, 8326, 8327, 8328, 8329, 8340, 8341, 8342, 8343, 8344, 8380, 8381, 8382)
  • ThinkCentre A53 (type 8701, 8702, 8973, 8980, 8983, 8992, 8995, 9276, 9277, 9286, 9287, 9378, 9387, 9628, 9635)
  • ThinkCentre A55 (type 8705, 8706, 8975, 8982, 8985, 8994, 9265, 9636, 9638, 9640, 9641)
  • ThinkCentre A60 (type 8013, 8700, 8976, 8979, 8986, 8991, 9266, 9269, 9282, 9283, 9374, 9383, 9384, 9631, 9646, 9647, 9694, 9695)
  • ThinkCentre A61 (type 9120, 9126, 9129, 9134, 9135, 9136, 9137, 9140, 9141, 9142, 9143, 9144, 9156, 9157, 9158, 9169, 9171, 9189, 9191)
  • ThinkCentre A61e (type 6417, 6418, 6449, 6453)
  • ThinkCentre E50 (type 8291, 8292, 8293, 8294, 8295, 8472, 8708, 8709, 8710, 8711, 8719, 8771, 8772, 8773, 8774, 8776, 8777, 8778, 8779, 8817, 8818, 8819, 9214, 9215, 9216, 9217, 9218, 9219)
  • ThinkCentre E51 (type 8463, 8464, 8465, 8467, 8468, 8712, 8713, 8714, 8715)
  • ThinkCentre M50 (type 8128, 8185, 8186, 8187, 8188, 8189, 8190, 8413, 8414, 8415, 8430, 8431)
  • ThinkCentre M50e (type 8179)
  • ThinkCentre M51 (type 8095, 8096, 8097, 8104, 8106, 8108, 8118, 8120, 8141, 8142, 8143, 8144, 8145, 8146)
  • ThinkCentre M51e (type 9213)
  • ThinkCentre M52 (type 8099, 8110, 8111, 8112, 8113, 8114, 8115, 8116, 8211, 8212, 8213, 8214, 8215, 9210, 9211)
  • ThinkCentre M52e (type 8299)
  • ThinkCentre M55 (type 6486, 6487, 6488, 6489, 8009, 8010, 8011, 8012, 8791, 8792, 8793, 8794, 8795, 8796, 8797, 8798, 8799, 8800, 8801, 8802, 8803, 8804, 8805, 8806, 8807, 8808, 8810, 8811, 8812, 8813, 8814, 8816, 9166, 9167, 9168)
  • ThinkCentre M55e (type 6490, 6491, 9278, 9279, 9288, 9379, 9380, 9389, 9632, 9637, 9642, 9643, 9644, 9645, 9648, 9649)
  • ThinkCentre M55p (type 6487, 6488, 8792, 8794, 8796, 8798, 8800, 8802, 8804, 8806, 8808, 8811, 8813, 8816)
  • ThinkCentre M57 (type 6008, 6010, 6019, 6062, 6065, 6066, 6068, 6069, 6071, 6072, 6074, 6075, 6076, 6077, 6081, 6086, 6087, 6089, 9172, 9174, 9181, 9182)
  • ThinkCentre M57p (type 6064, 6067, 6073, 6078, 6088, 9011, 9012, 9013, 9014, 9018, 9019, 9071, 9087, 9088, 9089, 9096, 9160, 9162, 9163, 9164, 9193, 9194, 9196, 9303)
  • ThinkCentre S50 (type 8086, 8087, 8088, 8094, 8127, 8183, 8184, 8416, 8417, 8418, 8429)
  • ThinkCentre S51 (type 8098, 8171, 8172, 8173)
  • Lenovo 3000 C200, N100, N200, V100, and V200 notebook systems
  • ThinkPad Reserve Edition
  • ThinkPad G41, G50
  • ThinkPad R50, R50e, R50p, R51, R51e, R52, R60, R60e, R61, R61e, R61i
  • ThinkPad T43, T43p, T60, T60p, T61, T61p
  • ThinkPad X32, X40, X41, X41 Tablet, X60, X60s, X60 Tablet, X61, X61s, X61 Tablet, X300
  • ThinkPad Z60m, Z60t, Z61e, Z61m, Z61p, Z61t
Solution

Lenovo Corporation recommends that you download the patch fix or update Rescue and Recovery to version 4.21.

  1. Click here to download the patch fix.
  2. Please update Rescue and Recovery to version 4.21 according to your Lenovo product's Operating System.
    Click here for Rescue and Recovery 4.21 for Windows Vista (32-bit) and (64-bit).
    Click here for Rescue and Recovery 4.21 for Windows XP (32-bit) and 2000.