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Rescue and Recovery v3.0 - Considerations
Select the symptom that best matches the problem you are experiencing:
Migration files created from within the Rescue and Recovery workspace will not include EFS files
Unable to restore from backups on a USB drive
Progress bar reads "100%", but the message stating that the "backup has completed" is not displayed
Network printers and settings assigned on the source system are not successfully migrated
Taskbar settings assigned on the source system are not successfully migrated
Internet Explorer accessibility settings, mouse settings, and Send to settings might be altered at the start of a rejuvenation operation
The Service Partition is re-created but the user is not prompted to enter any backup data discs
"The table of contents was not found" error message is displayed
USB hard drive letter displays as C: when restoring
Passwords changed in Windows are not preserved when restoring from a backup saved on a network
The displayed mapped network drive name might change when restoring files individually
The Rescue and Recovery single file restore interface obscures the window that displays the progress of the current copy operation
"01A3 Authentication failed and the system is halted! Please restart the system!" error mesage
"No secure OS image. BIOS halts system." error mesage
Files selected for single instance storage disappear from the right pane after launching the single file storage interface
A non-administrator user deletes backups created by an administrator user
The previous default backup location is lost when you upgrade the Rescue and Recovery application
"There is not enough free space in the boot sector to install the Rescue and Recovery boot manager" error message
Some Dell computers hang when booting into the Rescue and Recovery workspace
"You cannot boot from another device from the Rescue and Recovery workspace" error message
"Access this function, turn the computer off or restart and hold the F12 key during startup" message
Computers with DOS Service Partitions are not restored to factory contents correctly
"Unable to save file C:\Windows\Downloaded Installations\{0C529225-BDD7-404A-AA0D-240B and Recovery - Client Security Solution.msi" error message
When installing Client Security Solution 6.0, the text of the license agreement might not be displayed clearly
When installing Rescue and Recovery 3.0 or Client Security Solution 6.0, the install screens are very large and the dialog buttons are blank
The Rescue and Recovery 3.0 or Client Security Solution 6.0 User Guides do not list the correct Windows XP requirements
"A file required to install the Rescue and Recovery environment could not be located. This setup cannot proceed. Make sure that the correct .tvt file is located in the same folder as this setup package and restart this setup." error message
"Rescue and Recovery is unable to back up the file [file name] because the file is either corrupted or being used by another application. Please close any application that could be using the file." error message
When a user reboots and presses F11, the Rescue and Recovery workspace secure logon displays a different default user than the user who was just logged into the Windows environment
The Rescue and Recovery optimize your backups operation allows users to select files not eligible for Single Instance Storage (SIS)
"Delayed write failure" error message is displayed if the network cable is unplugged during a backup operation
Adding the local hard drive to the list of backup locations will create a new base backup
A scheduled backup operation does not run until after rebooting the machine
A progress bar may not be displayed during the initial backup
Files remain in the network backup folder after changing the target backup location from network to local, and selecting to delete network backups
The About Rescue and Recovery dialog shows Version Unknown when the application is booted from a CD
Booting into a WinPE environment from DVD is not supported at this time
"Download Director failed to load or Java scripting is disabled. Try again?" error message
Scheduled application launches might not occur in the event of a network connection or disconnection
"Unable to save file: c:\windows\downloaded Installation\ {0A39DD36-3C46-3C46-4DEC-9090-334627 and Recovery-Client Security Software.msi The system cannot find the path specified." error message
The last partition is not formatted after restoring from a CD or DVD backup
The partition size changes after a CD or DVD restore operation
Single Storage and Exclude features do not function on non-US machines
"The backup failed because the local backup partition was not found" error message
A full restore operation where the user selects to save new or changed files might fail
Any machine that has IBM Rescue and Recovery with Rapid Restore Ultra 1.0 or IBM Rescue and Recovery 2.0 factory preloaded, then installs Rescue and Recovery 3.0, will lose the ability to have Rescue and Recovery installed on the machine after a Restore to Factory contents action is selected when booting from the computer's hard drive
Rescue and Recovery will install, but not all functions may work
"Rescue and Recovery Workspace Logon Unable to communicate with the embedded security chip. Error (0x1093)" error message
When attempting to setup the hardware password reset feature after recovering from a set of factory recovery CDs, the computer reboots without entering the secure operating system environment necessary for booting to the hardware password reset environment
Windows XP System Restore may fail to restore to a specified restore point when Rescue and Recovery is installed
Backups may fail when backing up to a Network Attached Storage (NAS) device
Having trouble creating a folder named preboot or minint
Error 1328 when installing maintenance patch
The last scheduled backup did not run

Symptom

Migration files created from within the Rescue and Recovery workspace will not include EFS files.

Files encrypted using the Microsoft Encrypted File System (EFS) cannot be restored from within the Rescue and Recovery workspace, whether restoring files individually or restoring using the system migration process.

Solution

Use the Windows Rescue and Recovery application to create a system migration package from the Windows environment. (Note: You must log in to the user account that encrypted the EFS-encrypted files. EFS-encrypted files created from other user accounts will be included in the migration package but will not be usable.)

CMVC Defect #: 288624
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Symptom

Microsoft Windows 2000 systems might not be able to restore from USB backups because the operating system changes the assigned USB drive letter. Consequently, Windows 2000 computers cannot find backups on multi-partitioned USB drives.

A Microsoft Windows 2000-based computer might incorrectly assign multiple drive letters to a universal serial bus (USB) device when it is attached to the computer. This prevents users from restoring from backups on the USB drive.

Solution

Boot the computer to the Rescue and Recovery workspace and then restore from a backup on your USB drive.

CMVC Defect #: 282774
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Symptom

The backup operation progress bar reads "100%" with a remaining time of "0", but the message stating that the "backup has completed" is not displayed immediately.

Backing up a system that contains a large PrivateDisk volume takes a long time to complete. Because the entire volume is encrypted, any data change in the PrivateDisk requires the Rescue and Recovery application to back up the entire PrivateDisk volume. Large PrivateDisks (>5GB) can significantly increase the amount of time needed to complete base and incremental backup operations.

Solution

There are a number of workarounds:

  1. Wait for additional time for the backup operation to complete.
  2. Reduce the size of the private disk volume.
  3. Exclude the PrivateDisk volume from the backup.
  4. Uninstall the PrivateDisk volume, if it is not being used.
CMVC Defect #: 285892
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Symptom

Network printers and settings assigned on the source system are not successfully migrated when using the "Create a migration file from a backup" command on the target system.

Network printers do not migrate successfully. However, local printers with device drivers included in the operating system and customer-provided local printers migrate successfully.

Solution
  1. Perform the migration using the full version of the System Migration Assistant application.
  2. Manually set up network printers on the target system.
CMVC Defect Number: 277906f_1
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Symptom

Taskbar settings assigned on the source system are not successfully migrated when using the "Create a migration file from a backup" command on the target system.

Taskbar settings assigned on the source system can not be captured and, therefore, can not be applied to a target system using the "Create a migration file from a backup" command of the QuickLaunch toolbar.

Solution
  1. Perform the migration using the full version of the System Migration Assistant application.
  2. Manually set up the taskbar on the target system.
CMVC Defect Number: 284953
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Symptom

Certain Internet Explorer accessibility settings, mouse settings, and Send to settings are not maintained following a rejuvenation operation.

Internet Explorer accessibility settings, mouse settings, and Send to settings might be altered at the start of a rejuvenation operation.

Solution

Manually restore the settings to the correct value after completing the rejuvenation operation.

CMVC Defect Number: 289337 and 289288
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Symptom

During a unformatted or partitioned hard drive restore operation, the Service Partition is re-created but the user is not prompted to enter any backup data discs.

  • The Service Partition is backed up using optical media. (The default setting is not back up the Service Partition. This does not apply when the backup Service Partition is on a USB hard disk drive or a network, etc.)
  • The Service Partition is backed up on one disc.
  • The restore process stops prompting the user after the Rescue and Recovery workspace is restored.
Solution
  1. Store the Service Partition backup on more than one disc. (e.g., use lower capacity discs, such as CDs)
  2. Restart the restore operation using from left navigation panel of the Rescue and Recovery workspace interface after the preboot environment is restored.
  3. Insert a "Final C" disc (last disc from your final recovery disc set) prior to reboot after the Service Partition DVD has been loaded.
  4. Back up the Service Partition to a network, USB hard disk drive, etc.
CMVC Defect Number: 289285
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Symptom

Populating backup files during the single file restore operation brings up a "table of contents not found" message. Even though the message indicates that the table of contents is missing, no data is missing.

A "The table of contents was not found" error message is displayed when restoring individual files. The message persists after clicking OK.

Solution

Click OK twice to close the error message and continue restoring files.

CMVC Defect Number: 289319
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Symptom

The USB hard disk drive letter displays as C: when restoring from the C: (system drive) drive from within the Rescue and Recovery workspace.

The USB hard disk drive shows up as an alternative location C: drive. Consequently, the user might not recognize it as an external location.

Solution

Perform the necessary operation from within the Windows-based Rescue and Recovery application.

CMVC Defect Number: 281709
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Symptom

Passwords changed in Windows might not get preserved when restoring from a backup saved on a network.

The current user password is not preserved following a restore operation using a network backup even when the preserve password option is selected.

Password persistence data is not updated on the network until the first backup operation after a password change. Consequently, when restoring from a backup saved on a network, the previous password is restored if the new password was never backed up.

Local backup locations do not have this issue since a copy of the latest password information is contained in a local folder. Since the user restored from a network (not locally), the latest backed up password is used.

Solution
  1. Update the password information after restoring from a network backup.
  2. Use a local backup to restore your system.
CMVC Defect Number: 285653
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Symptom

The Rescue and Recovery application might display a different drive name when restoring individual files than was displayed previously on a mapped network drive label.

The displayed mapped network drive name might change when restoring files individually. The "Copy to" interface displays the same mapped drive letter, but might display a different drive name than was previously displayed.

This applies to both the Windows environment and the Rescue and Recovery workspace on both Windows 2000 and Windows XP systems.

Solution

Use the drive letter as your reference.

CMVC Defect Number: 283583
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Symptom

The Rescue and Recovery single file restore progress window displays in the background behind the single file restore interface.

The Rescue and Recovery single file restore interface obscures the window that displays the progress of the current copy operation.

Solution

Click the minimized window on the toolbar to bring the single file restore progress screen to the foreground.

CMVC Defect Number: 288697
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Symptom

The hardware password could not be reset after restoring from a backup.

One of the following error messages is displayed indicating that secure operating system module cannot be found is displayed:

For ThinkCentre systems the error message is as follows:
01A3 Authentication failed and the system is halted! Please restart the system!

For ThinkPad systems the error message is as follows:
No secure OS image. BIOS halts system.

During a complete erase and restore of the local hard drive, the secure operating system module is erased from its known physical location on the drive. When the restore process copies the secure operating system module back to the hard drive it might not copy it to the same physical location. Consequently, the BIOS might not be able to find the module to load and start it.

Solution

Click Start, select All Programs, select ThinkVantage, then click Create Rescue Media and follow the instructions to re-establish the hardware password reset function after a complete restore of the local hard drive.

CMVC Defect Number: 288211
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Symptom

Files selected for single instance storage disappear from the right pane after launching the single file storage interface.

Solution

Close all Rescue and Recovery, and then restart the Rescue and Recovery application again.

CMVC Defect number : ymato_68381
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Symptom

A non-administrator user deletes backups created by an administrator user.

Solution

None provided. The Rescue and Recovery application allows user to delete backups but cautions users before this completing this operation.

CMVC Defect number : ymato_64107
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Symptom

The previous default backup location is lost when you upgrade the Rescue and Recovery application.

Solution

The default backup location must be reset after upgrading Rescue and Recovery 2.0 to Rescue and Recovery 3.0.

  1. Use the Set schedule and preferences window to establish a default backup location.
  2. Create another backup. The default backup location is the local hard drive.
CMVC Defect: 288861
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Symptom

When upgrading from a prior version of Rescue and Recovery the user gets a message: "There is not enough free space in the boot sector to install the Rescue and Recovery boot manager".

When both Sophos Safeguard Easy and Novel ZENworks are installed on a system, there is not enough space to install the Boot Manager for the Rescue and Recovery application.

Solution

None. Uninstalling ZENworks and then performing the upgrade still generates the same message.

CMVC Defect Numbers: 286546
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Symptom

Some Dell computers hang when booting into the Rescue and Recovery workspace. Additionally the onboard 82845G Intel Graphics card (8 MB memory) causes the display to be cut off, severely restricting usage. Installing a PCI video card (no AGP slot) corrects the video issue so that full display is restored, but the intermittent hang still occurs.

Solution

No workaround. To stop the symptom turn off the computer, wait five seconds, and then turn the computer on.

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Symptom

F12 Key does not cause system to boot from another device.

The following are messages that are displayed from the Rescue and Recovery workspace: "You cannot boot from another device from the Rescue and Recovery workspace," and "Access this function, turn the computer off or restart and hold the F12 key during startup." The F12 key is not supported by all manufacturers.

Solution

Determine which key is used to access the BIOS of the computer to configure it for booting from an external device. Then, restart the computer and use the appropriate key.

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Symptom

Computers with DOS Service Partitions are not restored to factory contents correctly when a USB hard disk drive is connected to the system.

Due to an incompatibility, when a USB hard disk drive is connected to a computer that has a DOS Service Partition, the restore to factory contents operation fails.

Solution

Disconnect the USB hard drive before booting into the Service Partition by pressing F11.

CMVC Defect Numbers: 278273
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Symptom

A message similar to the following is displayed: "Unable to save file C:\Windows\Downloaded Installations\{0C529225-BDD7-404A-AA0D-240B and Recovery - Client Security Solution.msi."

The Rescue and Recovery 3.0 and Client Security 6.0 application must be installed by a user with administrative privileges. When a non-administrator user tries to install Rescue and Recovery 3.0 or Client Security 6, the above message is displayed because InstallShield will try to create a cached copy of the installation source in the C:\Windows\Downloaded Installations folder before executing the Windows Installer setup package. A limited user does not have access to this folder.

Solution

Log on as a user with administrative privileges to run the Rescue and Recovery 3.0 or Client Security Solution 6.0 installation.

CMVC Defect Number: 286164
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Symptom

When installing Client Security Solution 6.0, the text of the license agreement might not be displayed clearly.

Solution

Cancel the installation of Client Security Solution 6.0, restart the computer and restart the Client Security Solution 6.0 setup program.

CMVC Defect Number: 284132
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Symptom

When installing Rescue and Recovery 3.0 or Client Security Solution 6.0, the install screens are very large and the dialog buttons are blank. When this occurs, the install screen will take up the entire desktop and only a portion of it is displayed.

Solution

Cancel the installation of Rescue and Recovery 3.0 or Client Security Solution 6.0, restart the computer and restart the setup program.

CMVC Defect Number: 282768
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Symptom

The Rescue and Recovery 3.0 or Client Security Solution 6.0 User Guides do not list the correct Windows XP requirements.

To install Rescue and Recovery 3.0 or Client Security Solution 6.0 on Windows XP, Service Pack 1 or higher is required. This may not be listed in your copy of the product user guide.

Solution

When installing Rescue and Recovery 3.0 or Client Security Solution 6.0 on a computer using Windows XP, make sure that Service Pack 1 or higher is installed.

CMVC Defect Number: 289390
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Symptom

The following error is displayed when installing Rescue and Recovery 3.0 on Windows 2000 Hong Kong:

"A file required to install the Rescue and Recovery environment could not be located. This setup cannot proceed. Make sure that the correct .tvt file is located in the same folder as this setup package and restart this setup."

When installing Rescue and Recovery 3.0 on computers using Windows 2000 Hong Kong, the system locale might be set to Traditional Chinese rather than Hong Kong. In this situation, Rescue and Recovery 3.0 will identify the Windows language as Traditional Chinese and require the .tvt support files needed for a Traditional Chinese installation. If only the Hong Kong Rescue and Recovery .tvt support file is included in the setup directory (and not the Traditional Chinese Rescue and Recovery support .tvt file), the above error is displayed.

Solution

Make sure the system locale is set to Hong Kong before installing Rescue and Recovery 3.0 on a computer using Windows 2000 Hong Kong. The locale setting can be accessed and modified by launching the Control Panel and choosing Regional Settings.

CMVC Defect Number: 287307
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Symptom

When performing a backup operation the following message might be displayed: "Rescue and Recovery is unable to back up the file <file name> because the file is either corrupted or being used by another application. Please close any application that could be using the file."

Problem Description: The Rescue and Recovery application can usually back up any file on the computer, even if it is being used by another application. However, the following files are exceptions to that rule:

  • Files that have been encrypted using the Windows Encrypting File System (EFS) being used by an application that uses algorithms to prevent other programs from reading the file contents.
  • Files that have become corrupted.
Solution

Follow the instructions on the dialog prompt.

  • Close any application that might be using this file and click "Retry" to back up this file.
  • Skip this file and continue with the backup operation.
    Note: if a file is skipped, it will not be stored in the backup. If you restore your computer from the backup, the referenced file will not be restored.
  • Cancel the backup operation.
CMVC Defect Number: 287322
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Symptom

When a user reboots and presses F11, the Rescue and Recovery workspace secure logon displays a different default user than the user who was just logged into the Windows environment.

The Windows environment and the Rescue and Recovery workspace do not share user logon information. When a user switches between the two interfaces, current user information is not transferred.

Solution

Type in the desired username at the logon screen.

CMVC Defect Number: 277570f_1
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Symptom

The Rescue and Recovery optimize your backups operation allows users to select files not eligible for Single Instance Storage (SIS).

The only items that are shown in the optimize window are the ones which are able to be excluded -- not those that are forced to be excluded. Therefore, when a file is shown in this window it is one that will be backed up unless you indicate that you do not want it to be backed up through the exclude option.

Solution

Use the following information to guide your decisions:

  • Files that are allowed to be excluded and selected for single instance storage:
    • If you check nothing, the file is saved in all backups.
    • If you check exclude, the file is not saved in any future backups.
    • If you check SIS, the latest copy of the file is kept in the SIS area. Only one copy is saved from now on.
  • Files that are allowed to be excluded but not selected for single instance storage:
    • If you check nothing, the file is saved in all backups.
    • If you check exclude, the file is not saved in any future backups.
    • If you check SIS, the SIS entry is ignored and the file is saved in all backups.
  • Files that are forced to be excluded:
    • Do not display in the list.

If you select a file for single instance storage (which was going to be backed up anyway) that is not allowed to be selected for single instance storage, no data is lost.

CMVC Defect Number: 289370
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Symptom

The Windows operating system displays a "delayed write failure" if the network cable is unplugged during a backup operation.

Solution

Perform another backup operation.

CMVC Defect Number: 277474
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Symptom

Adding the local hard drive to the list of backup locations will create a new base backup (if a base backup does not already exist locally). Any network backups will be replaced by this new base backup.

Solution

Do not delete local backups when you uncheck the local hard drive if you do not want a new base backup taken. Otherwise, when you reselect the local hard drive as a backup location, you will create a new base backup that will be copied over any existing network backups.

CMVC Defect Number: 286273
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Symptom

A scheduled backup operation does not run until after rebooting the machine.

  • At first customer boot, after one week no scheduled backup occurs even though it is enabled by default.
  • At first customer boot, after establishing a backup schedule, the backup operation does not run at the scheduled time.
Solution

Reboot the computer.

CMVC Defect Number: ymato_69005
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Symptom

A progress bar may not be displayed during the initial backup. When this occurs, backup progress is not shown and remains at 0%. This issue rarely occurs. The backup will complete successfully even if progress is not displayed.

Solution

Close and reopen the user interface during the backup to view backup progress.

CMVC Defect Number: 281217
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Symptom

Some small files remain in the network backup folder after changing the target backup location from network to local, and after selecting to delete network backups.

The actual backup files using nearly all of the backup storage space are deleted properly. However, some remnant files such as password hash files are left behind. These files can be removed but use very little space in the backup folder.

Solution

Delete the remaining files.

CMVC Defect Number: 287702
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Symptom

The About Rescue and Recovery dialog shows Version Unknown when the application is booted from a CD. The path of the version file is different on a CD than on a disk drive.

Solution

View the About Rescue and Recovery dialog after booting from the disk drive.

CMVC Defect Number: 289959
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Symptom

The Create Rescue Media application only allows for the creation of CD, USB, or hard drive bootable media. Booting into a WinPE environment from DVD is not supported at this time.

The Microsoft oscdimg.exe tool creates an ISO image, but the tool is too large to fit on a single CD. Consequently, users burn it onto a DVD to create a single distribution media.

Solution

Create your rescue media on CD, USB, or hard drive bootable media.

CMVC Defect Number: 287332
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Symptom

When trying to download files from the Personal Computing Support: Downloads and Drivers Web site the following error message is displayed: "Download Director failed to load or Java scripting is disabled. Try again?"

This issue is caused by the IBM Download Director requiring JavaScript. The Lenovo Opera implementation does not support JavaScript due to licensing and patent issues.

Solution

Unmark the "Use IBM Download Director" check box before downloading the software update.

CMVC Defect Number: 286961
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Symptom

Windows 2000 computes using the TVT scheduler to trigger the launch of an application (e.g., ThinkVantage Rescue and Recovery, Antidote Delivery Manager) in the event of a network connection or disconnection get inconsistent results. Scheduled launches might not occur in the event of a network connection or disconnection.

Windows 2000 does not consistently notify the system when a network connection or disconnection occurs.

Solution

Use an alternate event to trigger the launch of the application.

CMVC Defect Number: 270567f_1
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Symptom

The following message is displayed:

"Unable to save file: c:\windows\downloaded Installation\ {0A39DD36-3C46-3C46-4DEC-9090-334627 and Recovery-Client Security Software.msi The system cannot find the path specified."

The user who is installing the software does not have access rights to install the software.

Solution

Logon as a user in the administrator group or as an administrator to install the software.

CMVC Defect Numbers: 277482f_1
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Symptom

The last partition is not formatted after restoring from a CD or DVD backup.

When restoring from a bootable CD or DVD on a computer with an extended partition, the restore operation will not format the last partition if the backup media is inserted before the second boot into WinPE. Consequently, the last partition is not restored.

Solution

Do not insert the backup CD until you are prompted to do so.

CMVC Defect Number: 290707
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Symptom

The partition size changes after a CD or DVD restore operation.

After a CD or DVD restore operation, the displayed partition size might change on computers with multiple partitions.

Solution

None needed. The partition is restored correctly but the size is changed.

CMVC Defect Number: 290710
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Symptom

OSFILTER.TXT and IBMFILTER.TXT not translated. Single Storage and Exclude features do not function on non-US machines.

The following functions might not work properly on non-US computers:

  • Excluding files in the My Documents folder and on the Windows desktop.
  • Saving files in the My Documents folder and on the Windows desktop when using the Single Storage feature.
  • Deleting files from the %TEMP% folder which were restored during an Operating System and Applications restore operation.
Solution

None. When the Program Files or Documents and Settings folders are translated, the Single Storage and Exclude functions will not work.

CMVC Defect Number: 290801
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Symptom

The Rescue and Recovery application encounters the following error when attempting to take a new base backup after restoring a multi-partitioned system following a system-board replacement operation:

The backup failed because the local backup partition was not found.

The Rescue and Recovery application cannot take a new base backup after restoring a multi-partitioned system following a system-board replacement operation.

Solution

When creating multiple partitions on a computer using third party software such as Symantec PartitionMagic, ensure that the service partition is placed in the partition table's last entry. If any partitions are listed after the service partition in the partition table, the Rescue and Recovery application will change the order of the partitions after certain restore operations so that the service partition is last.

CMVC Defect Number: 290959
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Symptom

A restore operation preserving new or changed files might fail. The restore process moves quickly from zero to one hundred percent, but the restore is not performed.

A full restore operation where the user selects to save new or changed files might fail. This problem only occurs on computers that have a translated Program Files folder or Documents and Settings folder when the user performs a full restore operation and selects to save new or changed files that exist in one of these folders.

Solution

When performing a full restore operation, do not select to save files that exist in these folders on computers that have the folders translated.

CMVC Defect Number: 290960
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Symptom

Any machine that has IBM Rescue and Recovery with Rapid Restore Ultra 1.0 or IBM Rescue and Recovery 2.0 factory preloaded, then installs Rescue and Recovery 3.0, will lose the ability to have Rescue and Recovery installed on the machine after a Restore to Factory contents action is selected when booting from the computer's hard drive.

Rescue and Recovery 3.0 updates the contents of the recovery environment stored on the computer's hard drive. Restoring to Factory contents does not alter the recovery environment and could result in an inconsistent configuration. Therefore, the ability for the factory preload to install IBM Rescue and Recovery with Rapid Restore Ultra 1.0 or IBM Rescue and Recovery 2.0 after Rescue and Recovery 3.0 has been installed was purposely disabled.

Solution

It is recommended that you create Recovery CDs prior to installing any software. If this is done, Restoring to Factory contents using the Recovery CDs will restore both the recovery environment as well as the preloaded version of Rescue and Recovery into Windows. If the Recovery CDs were not created before installing Rescue and Recovery 3.0, before doing a Restore to Factory Contents you may wish to copy the Rescue and Recovery 3.0 installation files off to external media so you will not have to download from the Web again.

CMVC Defect Number: 282239
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Symptom

Rescue and Recovery will install, but not all functions may work. These functions include booting to the Pre-Desktop environment, making Recovery CDs, and making USB drive bootable.

If the user name has certain DBCS characters in it, then the installation of Rescue and Recovery may look like everything installed correctly. However it is possible that some of the files needed did not unzip correctly and so all the files did not actually install and some features will not work.

Solution

A workaround is to install Rescue and Recovery in this order:

  1. Create the folder c:\temp.
  2. Copy the Rescue and Recovery installation package to c:\temp.
  3. Click Start, click Run, type cmd, then click OK.
  4. In the command prompt, type the following commands and press Enter after each line:

    set TEMP=c:\temp
    set TMP=c:\temp
    cd c:\temp
    tvtrnr3_1027jp.exe (this installs Rescue and Recovery, the installation package could also be named setup_tvtrnr3_1027c.exe or setup.exe depending on which package you downloaded)

CMVC Defect Number: 297894
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Symptom

In certain rare situations, after a Rescue and Recovery backup is restored, an error message might be displayed when booting into the Rescue and Recovery workspace. The error message that is displayed is as follows:

Rescue and Recovery Workspace Logon
Unable to communicate with the embedded security chip. Error (0x1093)

This error occurs when restoring from a backup that was taken using a previous version of Rescue and Recovery. During a restore process, components of Rescue and Recovery should be restored to the previous version. This error Occurs because components that are in use cannot be restored correctly.

During the restore process, the tpmddl.dll file is not restored to the backed-up version because it is in use. However, the atmeltpm.sys file is restored to the backed-up version because it is not in use. When the restore completes, component files are mismatched. This is the cause of the 0x1093 error.

Solution

If this problem occurs, update Rescue and Recovery to the latest version available on the Lenovo support Web site, or run the ThinkVantage Software Update utility to obtain it.

CMVC Defect Number: 301767
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Symptom

When attempting to setup the hardware password reset feature after recovering from a set of factory recovery CDs, the computer reboots without entering the secure operating system environment necessary for booting to the hardware password reset environment.

The operating system files contained on the boot CD of the Factory Recovery CD set are older versions than those found on a preloaded system. These older files cause an unexpected reboot when attempting to set up the hardware password reset environment, preventing the successful completion of this feature.

Solution

Do one of the following:

  • Install the Rescue and Recovery 3.0 maintenance patch.
  • Install the latest full version of Rescue and Recovery.
  • Recover the system using user-created recovery CDs.
CMVC Defect Number: hlpct_61577
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Symptom

Windows XP System Restore may fail to restore to a specified restore point when Rescue and Recovery is installed.

Rescue and Recovery prevents other applications from accessing folders on the hard drive containing Rescue and Recovery backup data. XP System Restore may fail to restore to a restore point since the data in these folders is inaccessible.

If you want to use Windows XP System Restore instead of the Rescue and Recovery program then the following solution will resolve most cases.

Solution

Configure XP System Restore not to backup folders that Rescue and Recovery uses to store backup data.

Important: This solution requires modifying the registry. Before you modify the registry, make a backup, and know how to restore the registry if a problem occurs. For information about editing the registry, read article 256986 in the Microsoft Knowledge Base.

The following link describes the registry subkey, FilesNotToBackup, used to configure XP System Restore. This subkey excludes certain files and folders from being backed up. http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/regentry/75814.asp

The following folders can be excluded from XP System Restore restore points to fix the problem described above. The values are formatted to the FilesNotToBackup registry subkey specification.

  1. %SystemDrive%\RRbackups\* /s
  2. %SystemDrive%\RRUbackups\* /s
  3. %SystemDrive%\preboot\* /s
  4. %SystemDrive%\minint\* /s

If Rescue and Recovery is configured to backup to a local partition other than %SystemDrive% (typically C:), then two additional entries must also be included in the list. This only applies to partitions on the local hard disk. For example, if E: contains local backups, then the following folders must also be excluded from XP System Restore:

  1. E:\RRbackups\* /s
  2. E:\RRUbackups\* /s

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Symptom

Backups may fail when backing up to a Network Attached Storage (NAS) device. Even if the first backup works, later backups may fail. Some NAS devices are running the Linux operating system so some of the return codes are not recognized by Rescue and Recovery which is running in Windows.

Solution

Set Rescue and Recovery to backup to both the local hard drive and to the NAS storage device, this will prevent the problem from occurring.

CMVC Defect Number: 61673
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Symptom

Rescue and Recovery utilizes the folder names preboot and minint. If this software application is installed on your computer, you may be unable to duplicate these folder names. The driver that is installed with Rescue and Recovery protects these folders and prohibits access.

Solution

A folder name other than preboot or minint must be used.

CMVC Defect Number: 329784

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Symptom

Rescue and Recovery version 3.01.0037 cannot be patched by Rescue and Recovery maintenance patch version 3.01.0042.
Rescue and Recovery version 3.00.0027 can only be upgraded to version 3.01.0042 by using the version 3.01.0042 maintenance patch package.

When attempting to apply the version 3.01.0042 maintenance patch to the version 3.01.0037 code, an error message similar to the following is displayed:

Error 1328: Error applying patch to file C:\Config.Msi\PT23.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor.

Solution

Do not attempt to upgrade version 3.01.0037 code with the version 3.01.0042 maintenance patch.

To upgrade version 3.01.0037 code to version 3.01.0042, uninstall the version 3.01.0037 code and then install the full version 3.01.0042 code.

However, to update version 3.00.0027 code to version 3.01.0042, you must use the version 3.01.0042 maintenance patch package.

CMVC Defect Number: 339404f, 335598f_1

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Symptom

The Scheduled backup prompt is displayed prematurely during the first customer boot of the computer.

The following message is displayed: "The last scheduled backup did not run. Your system may have been turned off when a backup was scheduled to occur. Do you want to take a backup now?"

Solution

None necessary. Click No and setup will continue normally.

CMVC Defect Number: hlpct_63693



원하시는 내용을 찾을 수 없는 경우, 아래의 방법을 시도해 보십시오:
1. Lenovo 검색
2. 제품 사용 방법 및 일반적인 문제해결 방법
3. Lenovo 지원 포럼
4. 기술 지원 콜센터

문서 자료 ID : HT036295
Legacy Document ID : MIGR-61190
마지막 업데이트 :
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