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Error message when you start Outlook 2007: "Cannot start Microsoft Office Outlook Cannot open Outlook window

Symptom

When you start Microsoft Office Outlook 2007 for the first time, you may receive the following error message:

"Failed to register a VB Script DLL. Reinstall or run Regsvr32.exe VBScript.dll to self register."

Then, when you start Outlook 2007, you may receive the following error message:

"Cannot start Microsoft Office Outlook. Cannot open Outlook window"

Affected configurations

The above symptom may occur on the following systems, but not limited to the following:

  • Lenovo 3000 J200 (9690, 9691)
  • Lenovo 3000 J200p (9689, 9688)
  • Lenovo 3000 J205 (9687, 9686)
  • Lenovo 3000 K100 (5301)
  • Lenovo 3000 S200 (9684, 9685)
  • Lenovo 3000 S205 (9680)
  • ThinkCentre A57 (type 9703, 9788, 9789, 9794, 9807, 9851,9853, 9859)
  • ThinkCentre A57e (type 9784, 9792, 9788, 9704, 9785, 9702, 9709, 9789, 9708, 6306)
  • ThinkCentre A61 (type 9126, 9129, 9135, 9120, 9134, 9136, 9137, 9141, 9142, 9143, 9144, 9156, 9157, 9158, 9169, 9171, 9140)
  • ThinkCentre A62 (type 7057, 7061, 7062, 7090, 7092, 9342, 9421, 9485, 9486, 9623, 9624, 9625, 9705, 9707, 9935, 9945, 9953)
  • ThinkCentre M57 (type 6068, 6069, 6074, 6081, 6086, 9172, 9174, 6008, 6010, 6075)
  • ThinkCentre M57e (type (9481, 9489, 7065, 7066, 7096, 7098, 9359, 9482, 9622, 9487, 9948, 9349, 9357, 9439, 9488, 7064, 7094, 9356)
  • ThinkCentre M57p (type 6064, 6067, 6073, 6078, 6088, 9196, 9012, 9018, 9087, 9096, 9163, 9193, 9967, 9013, 9019, 9088, 9160, 9164, 9194)
  • ThinkCentre M58 (type 6139, 6175, 8820, 7187, 7348, 7359, 7626, 7637, 8910, 7174, 7354, 7360, 7627, 7638, 6258, 6303, 9960, 7244, 7355, 7373, 7628, 7639, 6239, 6302)
  • ThinkCentre M58p (type 6136, 6137, 6138, 6209, 6234, 7188, 7220, 7346, 7357, 7358, 7635, 7630, 8338, 9965)
  • ThinkStation D10 (type 6427, 6493)
  • ThinkStation S10 (type 6423, 6483)
Solutions

This is a known issue by Microsoft with a public article and fix:

Please contact Microsoft for their hotfix.

http://support.microsoft.com Search for article 961100


  • Alias ID:SF09-D0010
  • Document ID:HT002832
  • Last Updated :17-06-2014 22:33:47
  • (c) 2014 Lenovo