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Rescue and Recovery™ 4.1 - Considerations

Select the symptom that best matches the problem you are experiencing:

"NTLDR is missing" error is displayed
Some backups cannot be deleted
A second hard drive that was made bootable using Rescue and Recovery might not boot
Files which are excluded can still be selected for Single Instance Storage, and files that are selected for Single Instance Storage can still be selected for exclusion
Rescue and Recovery rejuvenation process hangs when restoring a large number of files to the system
The file size information displayed for a CD/DVD backup in Rescue and Recovery is incorrect.
External and local drives listed in Rescue and Recovery workspace display the same drive letter
The launch antivirus application option is not active in Rescue and Recovery on computers running Windows Vista (64-bit version)
Settings for new users are not restored when you rejuvenate your system
Message to insert final recovery CD is not displayed during recovery process
The Rescue and Recovery extract file interface might display multiple times
Links in the Rescue and Recovery workspace might not work after restoring your computer to the original factory settings
Individual files cannot be restored from a backup on a CD/DVD directly to a floppy disk
The Rescue and Recovery Quick Restore function is not active after creating a backup on DVD
Rescue and Recovery identifies a second hard drive as a USB hard drive when creating a backup
The Rescue and Recovery Quick Restore function is disabled after canceling a backup on a different device
CD/DVD backup information is not shown in the Rescue and Recovery workspace Full Restore
The displayed name and date of a Rescue and Recovery backup saved to CD/DVD is incorrect
Administrator base backups are not listed when using the Rescue and Recovery workspace simplified interface
Can rescue individual files from a password-protected backup without providing a password using the advanced user interface
"R2R.exe has encountered a problem and needs to close" error is encountered when performing a Rescue and Recovery backup
Restoring from a USB hard drive or a second hard drive results in a blinking cursor or an "Operating system not found" error

 

Symptom

An "NTLDR is missing" error is displayed when restoring your system to a new Acer motherboard.

This is specific to Acer systems. The file system is NTFS, but Acer sets the partition type incorrectly as FAT32 on their preloads. When Rescue and Recovery performs a complete restore, it formats the file system incorrectly to FAT32 based on the partition type set by Acer. Since the partition is FAT32 when it used to be NTFS, this problem occurs.

Solution

None

CMVC Defect #: 364748


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Symptom

When you create backups on your local hard disk drive as well as on a CD/DVD or a USB storage device, and then later restore from the CD/DVD, the backups that you created on your local hard disk drive will be listed in the Rescue and Recovery interface, but they are disabled.

The records for those backups were in the registry when the backups to CD/DVD or USB were made, and those registry keys were restored when you restored your system. However, the corresponding backup folder was not restored, because it was not backed up.

If the Rescue and Recovery application does not find the backups, it disables the controls to prevent you from deleting backups that it cannot find. These backups do not really exist and can be ignored.

Solution

None

CMVC Defect #: 366615f_1


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Symptom

When storing a backup to a second hard disk drive, there is an option to make that drive bootable. Sometimes the backup process will succeed even though the hard disk drive does not actually boot. If this issue occurs, a blinking cursor is displayed at the top left of the screen and the computer will not boot.

Solution

If you are concerned about this issue occurring, do the following:
Perform a bootkill or diskpart clean operation on the second hard drive before creating a backup or making the second hard drive bootable, and then create and format a new partition on the hard drive.

If this issue occurs, do the following:
Boot from another rescue media such as a CD/DVD or USB hard drive.

CMVC Defect #: 366622


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Symptom

Files which are excluded can still be selected for Single Instance Storage, and files that are selected for Single Instance Storage can still be selected for exclusion. However, when this occurs the files will treated as though only Single Instance Storage was selected.

Solution

None

CMVC Defect #: 367258


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Symptom

The Rescue and Recovery rejuvenation process appears to hang when restoring a large number of files (10,000 or more) to the system. The system does not really hang, but adding this many files to the system causes the rejuvenation process to take an extremely long time. The progress bar might remain at 0% for hours, but the rejuvenation process will eventually complete successfully.

Solution

None

CMVC Defect #: 368292


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Symptom

The file size information displayed for a CD/DVD backup is incorrect when restoring your system from the Rescue and Recovery interface. The CD/DVD backup file size has not changed.

Solution

None

CMVC Defect #: 368796, 368797


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Symptom

In the Rescue and Recovery workspace, the drive letter of an external drive appears to be the same as the local drive from which files are going to be restored. The Rescue and Recovery workspace maps drives differently than Microsoft Windows does, so the two different drives might appear to have the same drive letter.

Solution

None

CMVC Defect #: 368802


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Symptom

The launch antivirus application option is not active in Rescue and Recovery on computers running Windows Vista (64-bit version). This option is disabled because the antivirus application is not installed.

Solution

None

CMVC Defect #: 368804


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Symptom

When you rejuvenate your system using a backup that was taken prior to a user being created, that newly created user's settings are not restored. Only settings for users who exist when the backup is taken can be restored.

Solution

None

CMVC Defect #: 363051, 369215


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Symptom

The message to insert the final recovery CD is sometimes hidden behind other windows during the recovery process. This will cause the process to appear to hang, even though it is operating correctly.

Solution

If the recovery process appears to hang, press the Alt + Tab keys to display a list of open applications. Continuously pressing Alt +Tab will toggle through the list of all running applications. Stop pressing Alt +Tab when the Insert Final CD ... message is displayed and follow the instructions on the message box.

CMVC Defect #: 369976


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Symptom

The extract file interface displays multiple times when using Rescue and Recovery to create a migration file. Clicking the Next button during the process of creating a migration file in Rescue and Recovery causes the extract file interface to display multiple times.

Solution

None

CMVC Defect #: 370688


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Symptom

After restoring your computer to the original factory settings, links in the Rescue and Recovery Workspace might not work.

Solution

If you encounter this problem, complete the following procedure:

  1. From the Rescue and Recovery workspace, hold Ctrl + Shift + Alt and click the restart icon at the upper right corner of the screen. A command prompt window opens.
  2. Type notepad \minint\pdaversion.txt and press Enter. The pdaversion.txt configuration file opens.
  3. Find the line containing the text Z501ZAB13xxUS00, where xx is the build level of the Rescue and Recovery workspace on your computer.
  4. Decrease this number by 1 (for example, if the line reads Z501ZAB1314US00, modify it so that the line reads Z501ZAB1313US00).
  5. Save and close the file.
  6. Load Windows and reinstall Rescue and Recovery.

CMVC Defect #: 370790


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Symptom

You cannot restore individual files from a backup saved on a CD/DVD to a floppy disk. You can restore files to any other external or internal storage device, such as a hard disk drive or USB flash drive.

Solution

Restore files to a hard drive or other storage device.

CMVC Defect #: 370862


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Symptom

The Rescue and Recovery Quick Restore function will not be active after creating a backup on a DVD. A quick restore operation can only be performed from a backup created on non-optical media.

Solution

None

CMVC Defect #: 373439


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Symptom

When you choose a second hard disk drive as the backup location, the progress bar on the Rescue and Recovery interface indicates that the backup location is a USB hard disk drive. The backup will be made to the correct location, even though the interface incorrectly identifies the hard disk drive.

Solution

None

CMVC Defect #: 373584


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Symptom

The Rescue and Recovery Quick Restore function might be disabled if you change the backup location and then cancel the backup process before it completes.

The Quick Restore function is programmed to perform a restore operation using the last backup made on the current backup location. When you start a backup operation, the current backup location is changed to the location that you specified. If you cancel the backup process before it completes, the result is that the current backup location was changed but no backup was made. If no backups are found at the current backup location, the Quick Restore button on the Rescue and Recovery interface is disabled.

Solution

If the Quick Restore button on the Rescue and Recovery interface is disabled, complete the following procedure:

  1. Go to the Change schedule, name a backup, delete backups window.
  2. In the Save backups to list box, change the backup location to the location where a backup was last completed.

CMVC Defect #: 375013


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Symptom

CD/DVD backups are not displayed when selecting All for location in the Rescue and Recovery workspace Full Restore.

Solution

To view CD/DVD backups, you must select CD/DVD from the location drop-down box.

CMVC Defect #: 375175


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Symptom

The name and date of a Rescue and Recovery backup saved to CD/DVD is displayed incorrectly on computers running Windows XP. The backup name will display correctly the next time that you restart your computer.

Solution

Restart your computer.

CMVC Defect #: 375178


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Symptom

Administrator base backups are not listed in the Rescue and Recovery workspace simplified interface.

Solution

You must use the advanced user interface to restore from an administrator base backup.

CMVC Defect #: 379146


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Symptom

A user can rescue individual files from a password-protected backup without providing a password using the advanced user interface.

Solution

None

CMVC Defect #: 380947


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Symptom

"R2R.exe has encountered a problem and needs to close" error message is encountered when performing a Rescue and Recovery backup. This message will display every time a Rescue and Recovery backup operation is performed due to an incompatibility issue with a recent Microsoft update.

Microsoft Knowledge Base article KB936181 "Security update for Microsoft XML Core Services 4.0" discusses the causes of this issue.

Microsoft Knowledge Base article KB941833 discusses the solution to this issue, which is available on the Microsoft Web site.

Solution

None necessary. The backup operation will complete successfully.

CMVC Defect #: 387460


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Symptom

When performing a Rescue and Recovery restore from a USB or second hard drive to a completely blank internal hard drive, the system responds with either a blinking cursor or an "Operating system not found" error.

Running the hard disk drive in AHCI mode will cause the recovery to fail on certain hard drive and system configurations.

Solution

If this occurs, do the following:

  1. Enter BIOS by pressing F1 during startup (on most systems).
  2. Change the Serial ATA setting (SATA) from 'AHCI' or 'Enhanced' mode to 'Compatibility' mode.
  3. Run the restore process again.
  4. Go back into BIOS and switch the setting back to AHCI mode.

CMVC Defect #: 396899, 396900


  • #Alias ID#:MIGR-68763
  • #Document ID#:HT004240
  • #Last Updated# :6/17/2014 10:34:10 PM
  • #Copyright#