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Webcam is not working or detected

Affected configurations

The above symptom may occur on the following systems:

  • All Idea Laptops
  • On the following software:
  • Energy Management
  • Lenovo EasyCapture


Solution

1. Please confirm that your computer has a built-in camera. This device is often installed on top of the LCD panel. If there is nothing there, you may take an external one.

2. Please follow the steps below to check whether there is an Imaging device named "Lenovo Easy Camera".

Click Start menu --> right click-on Computer--> select Properties.

Webcam is not working


Click Device Manager and you can see whether there is an Imaging device named Lenovo Easy Camera.

Webcam is not working



Webcam is not working

Note:

For laptops, camera can be disabled by soft switch. If there is no Imaging Device, press FN+ESC to try, if the failure still exists, please click the link below to contact your local service center:

Support phone list

 

For other models, if there is no Imaging Device in Windows Device Manager, please contact your local service center too.

 

3. If there is an Imaging Device in Windows Device Manager but it takes an exclamation mark, or its icon is correct but cannot work, please download and re-install newest camera driver.

Note:
Please go to http://support.lenovo.com
-->enter machine information like B560 in the product search box ---> click the green button besides the box --> select Lenovo B560 Notebook.  Then you can see all the drivers. Download what you need according to your operating systems.

If it still cannot resolve this issue, please click the link below to contact your local service center:

Support Phone List

 


  • Alias ID: IN20110110-018
  • Document ID: HT071255
  • Last Updated :26 Mar 2015
  • (c) 2014 Lenovo