Note: Recovering your system will overwrite all data on your system with the factory pre-load as it was shipped with your system.
A service partition has been included with newer systems. You can access your service partition during the startup process.
If you have a CDRW or CDRW/DVDRW drive, Rescue and Recovery may be used to create a personalized backup on CDs or DVDs, that includes all of your added software, setting changes, and data files.
If you cannot use the service partition or have had hard drive failure, you will need to obtain a recovery CD or DVD by contacting the Support Center.
Note: We no longer distribute recovery media for the following discontinued operating systems:
- Windows 95
- Windows 98, 98SE
- Windows NT
- Windows Me
- Windows 2000
- Windows XP: Systems manufactured after October 2010
Instructional guides for total recovery solution for IDEA products are available in the following languages: