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Support Phone List

STEP 1: Check your Warranty Status

Warranty verification is required for Technical Support. If you are not in warranty, you may be billed for the call. We recommend you to check your warranty status before proceeding.

Note: For Lenovo EMC Storage/ Iomega Storage lookup click here

STEP 2: Locate Product Information

Ensure you have your product information ready so that our trained service representatives can assist you accordingly.
Think-branded products - Machine Type, Model and Serial Number
IDEA-branded and B, C, E, G, H, K, N, Q, V, Y Series Products - Serial Number

How do I find my product information?

STEP 3: Contact your local Authorized Service Provider

Click here to locate an Authorized Provider near you
OR
Call Technical Support

Problem Determination - It is the customer’s responsibility to follow the service request procedures that your service provider specifies, which includes, but may not be limited to, problem determination steps. Failure to follow the problem determination requirements may result in a service support refusal. Self Service

Customer Replaceable Unit ("CRU") - CRUs that are easily installed by you are called Self-service CRUs, while Optional-service CRUs may require some technical skill and tools. Installation of Self-service CRUs is the customer's responsibility. On-site entitled customers may receive a Self Service CRU to be installed by the customer. You may request that a Service Provider install Optional-service CRUs under one of the other types of warranty service designated for your product.

Note: Customers in some areas may need to incur some charges when calling the numbers below. We cannot guarantee that this information is up to date since rates and calling plans of telephone operators may vary significantly over time.


選擇國家或區域:

國家或地區
產品
電話號碼/語系支援
服務時間
Hong Kong
Smartphone
Cantonese, English, Mandarin
(852) 8118-0800
11:00 -20:00 Monday-Saturday
IDEA-branded and B, C, E, G, H, K, N, Q, V, Y Series Products
Cantonese, English, Mandarin
(852) 3516-8977
9:00-20:00 Monday-Friday, 9:00-13:00 Saturday
Smartphone
Cantonese, English, Mandarin
(852) 8118-0800
11:00 - 20:00 Monday - Saturday (Closed on Sunday and Public Holidays)
THINK and IDEA
Cantonese, English, Mandarin
(852) 3516-8977
9:00 - 20:00 Monday - Friday 9:00 - 13:00 Saturday (Except Hong Kong Public Holidays)
Tablet
Cantonese, English, Mandarin
(852) 3516-8977
9:00 - 20:00 Monday - Friday 9:00 - 13:00 Saturday (Except Hong Kong Public Holidays)