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Windows 8.1 - How To Documents

 

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How To Tutorial
Getting online
Learn how to get your Windows 8.1 or Windows 8.1 RT device online and start browsing the Internet.
Microsoft accounts
Learn how to create a Microsoft account so that you can sign in and sync your favorites and settings on multiple PCs.
Start screen
Find out about the Start screen (which replaces the old Start menu), and learn to pin apps and rearrange, resize, and group tiles.
Getting around your PC
Learn basic touch and mouse gestures you can use to get around Windows 8.1 and Windows RT 8.1.
Search, share, print, and more
Learn about Windows charms and how to use them to search, share links and photos, connect to printers and devices, and change PC settings.
Getting apps for your PC
Learn how to get apps from the Windows Store and use them on your Windows 8.1 or Windows RT 8.1 PC.
Setting up email
Instructions for setting up your email and contacts in the Mail app, Outlook.com, or Microsoft Outlook.
Browsing the web
Find your way around the Internet Explorer 11 browser. Pin websites to the Start screen, flip from page to page, and keep your browsing private.
Personalize your PC
Find out how to set up a picture password, choose an account picture, change the Start screen background, create a lock screen slide show, and more.
Getting started with OneDrive
In Windows 8.1 and Windows RT 8.1, you can use OneDrive to store your files online so that they're with you wherever you are, from any device.

App Help
Alarms app for Windows: FAQ
Answers to frequently asked questions about the Alarms app for Windows, including how to set timers, alarms, and stopwatches
Calculator app for Windows: FAQ
Answers to frequently asked questions about the Calculator app for Windows. Learn how to do calculations and unit conversions with the Calculator app.
Calendar app help
Learn how to add, remove, and hide calendars, add events, customize calendar colors, and send invitations in the Windows Calendar app.
Camera app and webcams: FAQ
Learn how to take and edit pictures and videos and adjust settings for the Camera app, and troubleshoot webcam driver problems.
Finance app: FAQ
Get answers to the most commonly asked questions about using the Finance app, like tracking stocks and using personal finance tools.
Food & Drink app: FAQ
Get answers to the most commonly asked questions about using the Food & Drink app, like how to create a shopping list and plan meals.
Health & Fitness app: FAQ
Get answers to the most commonly asked questions about using the Health & Fitness app, like how to track your exercise and daily calories.
Mail app for Windows
See how to send and receive mail from your Outlook.com, Gmail, Yahoo!, and your work accounts from one place – the Mail app.
Maps app: FAQ
Get answers to the most commonly asked questions about using the Maps app, like getting directions.
Movie Moments app for Windows: FAQ
Create short, fun movies from your personal videos using the Movie Moments app from Windows. Add music, captions, and effects, and then share with friends.
News app: FAQ
Get answers to the most commonly asked questions about using the News app, like how to see news from specific source or country.
People app help
Learn how to get your contacts, post to social networks, and chat and call people on Skype using the People app.
Photos app for Windows: FAQ
Get answers to questions about the Photos app, including how to edit photos, how to import photos and videos, and how to customize the app.
Reader app for Windows: FAQ
Get answers to questions about the Reader app. Learn how to open, read, print, and share documents.
Reading List app for Windows: FAQ
Answers to frequently asked questions about the Reading List app for Windows, including how to share articles and other content to your own list.
Remote Desktop app for Windows: FAQ
Get answers to frequently asked questions about the Remote Desktop Windows Store app.
Scan app for Windows: FAQ
Learn how to scan pictures and documents by using the Windows Scan app. Create scans in a variety of file formats, including jpg, png, and xps.
OneDrive: FAQ
Get answers to questions about OneDrive features in Windows 8.1 and Windows RT 8.1.
Sound Recorder app for Windows: FAQ
Answers to frequently asked questions about the Sound Recorder app for Windows, including how to record and how to share your recordings.
Sports app: FAQ
Get answers to the most commonly asked questions about using the Sports app, like how to track your favorite teams.
Travel app: FAQ
Get answers to the most commonly asked questions about using the Travel app, like how to search for and book flights.
Weather app: FAQ
Get answers to the most commonly asked questions about using the Weather app, like how to see temperature, rainfall, cloud, satellite and radar maps.

Windows 8.1/RT 8.1 Support topics
.NET Framework on Windows 8
Learn how to install earlier versions of .NET Framework on Windows 8, including version 3.5
Add a device or PC to a network
Learn how to connect PCs and devices such as printers to your network after you have set it up.
Add a language or keyboard
Learn how to add languages to Windows and to change your keyboard or input method.
Add features: FAQ
Get answers to questions about how to use Add features to Windows 8.1 or Add features to Windows 8.
Add icons to the desktop or taskbar
In Windows 8.1, apps don't automatically get added to your desktop. Learn how to pin apps to your desktop or taskbar.
Add media-related features to KN editions of Windows
Learn how to add media-related features to KN editions of Windows 8.1 and Windows 8.
Add, remove, and manage your devices and printers
Learn how to add, view, and manage devices connected to your PC, and to troubleshoot one that isn't working properly.
Age ratings in the Windows Store
Learn more about age ratings in the Windows Store, including the type of content allowed in an app with a specific age rating.
Assigned access: FAQ
Get answers to common questions about assigned access, including what it is and how to set it up.
Battery: Frequently asked questions
Learn how to change the power plans in the battery meter, what the different battery icons mean, and how to change the low-battery level, and more.
Boot from the media you created to install on a partition
Learn how to start (boot) your PC from installation media to install Windows 8.1 on a partition on your PC.
Calculator: Frequently asked questions
Get answers to questions about the calculator in the desktop including how to convert values between number systems and calculate your mortgage payments.
Can I sign in to Windows without a password?
It's more secure to sign into Windows with a password, whether you're using a Microsoft account or a local account.
Change sharing settings for apps and accounts
How to change account settings for information shared between your Microsoft account and web services like Facebook, LinkedIn, and Twitter.
Chat, call, and video call on Skype
Learn how to use Skype to chat, and make free audio and video calls. You can also install Skype on the desktop to chat with Facebook friends.
Choose the programs Windows uses by default
Change the default program Windows uses to open different types of files.
Clock options in Windows 8.1 and Windows RT 8.1
Search for clock apps in the Windows Store to add to your Start screen or desktop.
Codecs: Frequently asked questions
Find answers to common questions about codecs and DVD decoders in Windows Media Player.
Connect a second monitor or projector
Learn how to connect additional monitors or a projector to your PC and how to set up taskbars on your  screens.
Connect to the Internet
Learn how to set up an Internet connection using broadband (cable, DSL, or satellite) or mobile broadband.
Connect your home network to the Internet
Set up a modem and router to connect your home network to the Internet so that everyone on your network can get online.
Copy or move files and folders
Learn how to copy and move items in File Explorer by using buttons on the Home tab, dragging items, and using keyboard shortcuts.
Create a USB recovery drive
Save disk space by creating a USB recovery drive, and use it to restore, refresh, or reset your PC.
Create a user account
Learn how to create Microsoft accounts and local user accounts to easily share a PC with other people while keeping your info more secure.
Create installation media for Windows 8.1
Learn how to create installation media for installing or reinstalling Windows 8.1 or Windows RT 8.1.
Create keyboard shortcuts to open desktop apps
Learn how to create key combinations (keyboard shortcuts) to open your favorite apps quickly.
Delete files using Disk Cleanup
Learn how to use Disk Cleanup to delete files you no longer need and reclaim storage space on your PC.
Desktop gaming
Learn about desktop gaming in Windows 8.1, and how to check game compatibility.
Diagnosing basic problems with DirectX
DirectX helps your PC get more performance out of demanding multimedia programs such as games and movies.
Download and install drivers
Learn about the ways to install device drivers with digital signatures so you can help protect your PC from malware.
DVD playback options for Windows
Find out how to get a DVD player app, add-on, or plug-in, or whether you can upgrade your edition of Windows to add DVD playback.
Edit payment method for the Windows Store and view billing history
Learn how to add, edit, or remove a payment method for the Windows Store, and how to view your billing history.
Edit photos
Learn how to edit photos in the Photos, Camera, and OneDrive apps. Options include crop, rotate, light and color adjustments, and retouching.
Edit photos and videos
Learn how to edit photos and trim videos. Editing options include crop, rotate, red eye fixes, retouching, light and color adjustments, and more.
Find help with email problems
Find support topics for a variety of Microsoft email apps and services.
Find PCs, devices, and content on your network
Change network settings so you can find other PCs and share content or devices on a network.
Games
Find and install games for Windows 8.1 and Windows RT 8.1 using the Windows Store and the Xbox Games app.
Games in the Windows Store
How to get games in the Windows Store and install them on up to five Windows PCs.
Get help with activation errors
See some of the most common activation errors and what you can do to try to fix them.
Get help with PC settings
Learn more about the settings that are available in PC settings, including PC and devices, accounts, and Search and apps.
Get started with themes
Learn how to use themes in Windows, including how they work, how to create a theme, and where you can go to get more of them.
Get started with Windows Media Center
Learn how to get started in Windows Media Center, including calibrating your display, configuring a TV tuner, and setting up speakers.
Get the best display on your monitor
Adjust your display settings, make text larger or smaller, or restore the default settings if they were changed.
Get your apps and devices working in Windows 8.1
Use compatibility modes and other tools to get your apps and devices working properly in Windows 8.1.
Getting started with Windows Media Player
Learn about the primary features of Windows Media Player, the Player Library, and Now Playing mode.
Hear text read aloud with Narrator
Learn how to use Narrator, a screen reader, so you can have text on the screen read aloud.
Help protect your files with BitLocker
Learn how to use BitLocker Drive Encryption to help protect files on your system drive and data drives.
Help protect your files with device encryption
Learn how to use Drive Encryption to help protect files on your system drive and data drives.
HomeGroup problems in Windows
Learn how to solve problems with creating, joining, or accessing homegroup resources.
How can I help protect my PC from viruses?
Learn about Windows Firewall, Windows updates, antivirus programs, and other ways you can help prevent malicious software from being run on your PC.
How can I help protect my PC from viruses? (RT version)
Learn about Windows Defender, Windows Update, and other ways you can help prevent malicious software from running on your PC.
How do I activate Windows?
Learn if you can activate your copy of Windows online. (China only version)
How do I activate Windows?
Learn if you can activate your copy of Windows online.
How do I close an app?
Learn how apps are closed automatically, how you can close them, and watch a video on how to close an app.
How do I fix network adapter problems?
Learn how to troubleshoot network adapter problems to help solve network connection problems.
How do I import photos and videos from a camera, phone, or DVD?
Learn how to import and upload photos and videos from phones, cameras, memory cards, and DVDs.
How do I redeem a gift card or promotional code?
Learn how to redeem and use a gift card or promotional code in the Windows Store.
How do I restart (reboot) my PC?
Installed updates or a new app? Learn how to restart (reboot) your Windows 8.1 PC.
How to add an account to your Microsoft account
How to add accounts from web services like Facebook, LinkedIn, or Twitter to your Microsoft account.
How to make a new PC like an old one
Learn how to make a replacement PC like your lost or damaged PC and how to set up the PC you’re using now so later you can make a newer PC like it.
How to manage notifications for Mail, Calendar, and People
Learn how to turn on and turn off notifications on Start, on the lock screen, and in the upper-right corner.
How to perform a clean installation of Windows
Learn how to perform a clean installation of Windows 8.1 or Windows 8 using Windows upgrade media.
How to print
Learn how to print in Windows by using the Devices charm or by using the printing options in desktop apps.
How to remove the Windows.old folder
Learn how to use Disk Cleanup to remove files from a previous installation of Windows.
How to report an app or a review to Microsoft
Learn how to report an app or review in the Windows Store to Microsoft for violating the Windows Store Terms of Use.
How to restore, refresh, or reset your PC
Learn how to reset your PC to its original condition, or refresh it without deleting any of your personal files.
How to search
Learn how to search for apps, settings, and files using the Search charm in Windows.
How to see your Google events in the Calendar app
Learn how to add your Google calendar events to the Calendar app using Outlook.com.
How to solve connection problems with Windows Update
Learn how to solve connection problems with Windows Update so you can download and install updates.
How to sync Google services with Windows
Learn how to sync Google services like Gmail and contacts to your PC running Windows 8 or Windows RT.
How to use Speech Recognition
Find out which spoken commands you can use to control your computer with your voice.
How to use the taskbar
Learn how to move the taskbar, rearrange buttons and icons, and pin apps to the taskbar.
How to use the touch keyboard
Get the latest tips and tricks for using the touch and thumb keyboards on a touch PC or tablet.
How to work with files and folders
Learn how to browse your files in File Explorer and open, rename, and delete files and more.
Import and edit videos
Learn how to import and edit videos using the Camera app, the Photos app, and the OneDrive app from Windows.
Improve performance by optimizing your hard drive
Learn how to optimize your hard drive, change the optimization schedule, and check for errors to help increase your PC's performance.
Input method editors (IMEs)
Learn now to add input method editors (IMEs), switch between them, and use IME modes.
Install a printer
Learn how to connect a local, wireless, Bluetooth, or network printer to your computer.
Install USB 3.0 and other USB devices
Learn how to install and disconnect USB 3.0 devices and other USB devices, such as keyboards and external drives.
Internet Information Services (IIS) 8.5
Get answers to questions about Internet Information Services (IIS) 8.5, including where to find more information.
Join a domain, workgroup, or homegroup
Learn about domains, workgroups, and homegroups: what they are and how to join them.
Keep your kids safer on the PC
Use Family Safety to help keep your kids safer on the PC by blocking certain websites, apps, and games—and then monitoring their activity.
Keyboard shortcuts
Look at the list of keyboard shortcuts for Windows 8 and Windows RT, including apps like Calculator, Paint, and WordPad.
Keyboard shortcuts for the Mail app
See the list of all the keyboard shortcuts you can use in the Mail app.
Libraries: FAQ
Get answers to questions about libraries, including how they work, how to display them in File Explorer, and which types of locations can be added to them.
Make older programs compatible with this version of Windows
Get older programs to run on this version Windows by changing the compatibility settings.
Make your PC easier to use
Use Ease of Access Center to adjust settings and programs that can help make your PC easier to see, hear, and use.
Manage wireless network profiles
Learn how to change network priority or do other wireless profile management tasks.
Metered Internet connections: FAQ
Learn all about metered Internet connections, including how to reduce the amount of data you send and receive on a metered Internet connection.
Mobile broadband from start to finish
Learn how to connect to the Internet using a mobile broadband connection and how to change mobile broadband settings.
Monitor your child's PC activity
Learn how to receive and interpret reports of your child's PC and Internet activities.
Mouse and keyboard: What's new in Windows
Learn about using the mouse and keyboard shortcuts with new features in Windows 8.1 and Windows RT 8.1.
Multitouch hardware requirements
Learn about the multitouch hardware requirements for the best experience using Windows 8 and Windows 8.1.
Music
Find out how to use the Music app to play music you've added to your own collection.
Music apps in the Windows Store
Learn about some of the music apps available in the Windows Store and where you can get more info.
Network address translation: How to avoid common problems
Learn how to use network address translation (NAT) to help protect your network.
Passwords in Windows: FAQ
Get answers to common questions about creating and updating passwords in Windows 8.
Photos
Find out how to upload digital photos from your camera, organize them on your PC, edit them like a pro, and share them with friends and family.
Play DVDs
Learn how to play DVDs using Windows Media Center, or search for a video app in the Windows Store.
Post to Facebook and Twitter
Post to Facebook and Twitter and see your social updates and Tweets in one place–the People app.
Power plans: FAQ
Get answers to questions about power plans, including which power plans are available, how to switch to a different plan, and more.
Print a picture
Learn more about printing pictures in Windows Photo Viewer, including how to change settings such as print size.
Program Compatibility Assistant: FAQ
Get answers to common questions about the Program Compatibility Assistant and learn how it can help solve compatibility problems with programs.
Record live TV
Learn how to record live TV using Windows Media Center, including scheduling recordings, and how to play them back.
Remote Desktop Connection: FAQ
Get answers to questions about how to connect to a PC using Remote Desktop Connection.
Remove an account from the Mail app
See how to remove email accounts from the Mail app or stop syncing email for an account.
Restore files or folders using File History
Learn how to use File History to recover previous versions of your files and folders.
Retrieve files from the Windows.old folder
Learn how to find your old files and move them to your new PC after upgrading to Windows 8.1.
Review files on a separated drive
Learn how to review files on a drive that's become separated from its storage pool, and how to reset the drive to reunite it with the pool.
Rip and burn CDs
Learn how to rip (copy) and burn (create) CDs  and data DVDs using Windows Media Player.
Save a file
Learn how to save a file, and how to use the Save As dialog box to save a file from an app in the desktop.
Search for files in File Explorer
Learn how to search using the search box in File Explorer, and how to refine searches using the Search Tools tab.
Security checklist for Windows
Help make your PC more secure by using features like Windows Defender, installing important updates, and backing up your files.
See pictures on the desktop, Start, and the lock screen
Learn how to use desktop background pictures from the Personalization Gallery on Start and the lock screen.
Set limits for how your child uses the PC
Learn how to limit the websites your child can visit, the apps and games they use, and the time they spend on the PC.
Set or change your default printer
Choose the printer your PC uses automatically when you print or change your default printer when you change locations.
Set program access and computer defaults
Make a program inaccessible without uninstalling it and set defaults for commonly used programs.
Set up a device to sync in Windows Media Player
Learn how to set up a portable device to automatically sync with Windows Media Player, or you can choose which media files sync.
Set up a drive for File History
Learn how to set up a File History drive, whether it's a removable drive or a location on a network.
Set up a wireless router
Follow these four steps to set up your wireless router and create a wireless network.
Set up Mail and add contacts
See how to add your Outlook.com, Gmail, Yahoo! and work accounts to the Mail app and add and import your contacts.
Set your preferences for the Windows Store
Learn how to set your preferences in the Windows Store and make it easier to find the apps you want.
Mail app settings
See where to find the important settings for the Mail app and the options to change them.
Share a printer
Learn how to share your printer with other people who are connected to your network.
Share and print photos
Learn how to share and print photos using the Photos app, Camera app, and OneDrive app for Windows.
Share articles to your Reading List
The Reading List app for Windows helps you keep track of all the things you want to read if you don't have time to right away.
Share files and folders
Learn about sharing files and folders on OneDrive, using the Share charm, and sharing in email.
Share videos
Learn about sharing videos from Windows Store apps using the Share charm. Also learn about playing videos, movies, TV shows, or anything else that's on your PC on your TV using the Xbox SmartGlass app.
Shut down (turn off), sleep, or hibernate
Learn how to use the Power button in Settings to properly turn off your PC, make it sleep, or hibernate it.
Solitaire, Minesweeper, and Hearts
Get Solitaire, Minesweeper, and Hearts for free in the Windows Store.
Storage Spaces: FAQ
Get answers to questions about Storage Spaces, including what storage spaces and pools are and how to create them.
Store photos on OneDrive
Learn about saving your photos and videos to OneDrive, and how you can get to your files on OneDrive from any device.
Store videos on OneDrive
Learn about saving your photos and videos to OneDrive, and how you can get to your files on OneDrive from any device.
Stream pictures, video, and music using Play
Learn how to stream pictures, video, and music from your PC to your TV or speakers using Play.
Sweep, junk, and delete email messages
See how to use Sweep to instantly clean your Outlook.com account, mark email as junk, and delete messages in the Mail app.
Sync settings between PCs
Learn how to decide which of your Microsoft account settings and preferences to sync between your PCs.
System recovery disk and boot options
Learn about the different options for system recovery and creating recovery disks in Windows.
Take a screenshot (print your screen)
Learn how to take a screen shot (print your screen), so that you can share it, print it, or save it.
Take photos with a PC
Learn how to take photos and panoramas and use photo loops in the Camera app for Windows.
Take videos with a PC
Learn how to take videos using the Movie Moments app and Camera app for Windows.
Tips for solving problems with Play
Learn how to fix problems with when you try to stream photos, video, or music from your PC to another device.
Tips to free up drive space on your PC
Learn how to free up space on your PC by using Disk Cleanup, uninstalling apps, and archiving old files.
Tips to save battery power
Learn how to save battery power for your laptop or tablet by using a power-saving plan, reducing display brightness, and turning off devices that you're not using.
Touch and pen settings: FAQ
Get answers to questions about using a touchscreen or pen, such as troublshooting and calibration help.
Touch: Swipe, tap, and beyond
Learn about Windows gestures and touch interactions, such as swiping, zooming, and selecting.
Troubleshoot problems with an app
Learn how to troubleshoot problems with an app you installed from the Windows Store and how to contact the developer for customer support.
Troubleshoot problems with installing updates
Learn more about common problems with installing Windows updates, and steps you can take to solve them to help keep Windows up to date.
Troubleshoot video card problems
Learn how to fix common problems with your video card by installing new drivers, checking if the card is working properly, and checking the Windows forum.
Turn on automatic app updates
Learn how to turn on automatic app updates and how to manually check for updates in the Windows Store.
Turn on Family Safety
Learn how to turn on Family Safety for a new child's account or an existing account.
TV & Movies
Watch movies from your collection, stream the latest blockbusters, record and watch live TV, and share your favorite things with friends.
Uninstall or change a program
Install or unistall apps and programs from the Start screen or Control Panel.
Unlock or unblock your mobile broadband device
Learn how to unlock or unblock your mobile broadband device using a PIN or PUK if you’ve turned off your PC or removed the data card.
Update to Windows 8.1 from Windows 8
Learn how to update from Windows 8 to Windows 8.1, or Windows RT to Windows RT 8.1 via the Windows Store.
Update to Windows 8.1: FAQ
Get answers to questions about updating to Windows 8.1, including system requirements, how to purchase, and what files, settings, and apps you can keep.
Upgrade Assistant: FAQ
Get answers to common questions about using Upgrade Assistant and buying, downloading, and installing Windows online.
Upgrade to Windows 8.1 from Windows 7
Learn how to upgrade to Windows 8.1 from Windows 7 using Windows 8.1 Upgrade Assistant.
Upgrade to Windows 8.1 from Windows Vista or Windows XP
Learn how to upgrade to Windows 8.1 from Windows Vista or Windows XP using a Windows 8.1 DVD.
Upgrade Windows with only a product key
Learn how to download and install Windows 8.1 or Windows 8 in a few steps by using just a product key.
Upgrading with a metered Internet connection
Consider these key points before downloading Windows 8.1 or Windows RT 8.1 over a metered or slow Internet connection.
Use Family Safety with the Windows Store
Learn how to use Family Safety to set the age rating for the games and apps your child can view and install from the Windows Store.
Use Magnifier to see items on the screen
Learn how to make items on the screen appear larger by using Magnifier in Windows.
Use Remote Desktop when Windows Firewall is on
Learn how to allow Remote Desktop Connection to communicate through Windows Firewall.
Use Snipping Tool to capture screen shots
Learn how to capture screen shots of anything on your screen, and then save and share the image.
Use text or visual alternatives to sounds
Learn how to change your PC settings to replace audio alerts with visual notifications and use captions to describe activities.
Use the On-Screen Keyboard (OSK) to type
Learn how to use the On-Screen Keyboard (OSK) instead of a physical keyboard to type and enter text on your PC.
Use the Windows Store in a different country or region
Learn how to use the Windows Store to buy apps in a different country or region.
Use your Microsoft account to install apps on multiple PCs
Learn how to use your Microsoft account and the Windows Store to install apps you own on other PCs.
Use your personal PC at your workplace
Find out how you can use your personal device or PC to connect to workplace apps and resources.
User accounts: FAQ
Find out what a user account is, what types of user accounts there are, how to switch accounts, and how to set a password.
Using email accounts over POP on Windows 8.1 and Windows RT 8.1
If your email account uses POP3 (Post Office Protocol), learn about options for seeing those messages on Windows 8 or Windows RT.
Videos
Find out how to upload home movies from your camera, add titles, transitions, and music, and then share your finished videos using movie apps and Windows.
View photos
Check out your photos in the Camera app, Photos app, and OneDrive app for Windows, and discover ways to personalize your PC with photos.
Watch videos
Watch personal videos the Camera app, Photos app, and OneDrive app for Windows, and play movies and TV shows with the Video app from Xbox.
What are PAE, NX, and SSE2?
Learn about Physical Address Extension (PAE), NX processor bit (NX), and Streaming SIMD Extensions 2 (SSE2).
What features does my app have permission to use?
Learn how to view which features an app has permission to use before you install it from the Windows Store.
What happened to Backup and Restore?
Learn where to find more info about backing up and restoring personal files, and fixing PC problems by trying to restore, refresh, or reset it.
What happened to the apps on my PC?
Learn why an app you installed from the Windows Store might no longer appear on your PC.
What happened to the Messaging app?
Learn how to do all the things you did with the Messaging app like chatting with Messenger and Facebook friends on Skype.
What if a wired device isn't installed properly?
Learn how Windows tries to install devices for you, and what to do if that doesn't work.
What if something goes wrong in File History?
Learn what to do if something goes wrong in File History, whether your drive is full or your files can't be copied.
What is a product key?
Get a brief explanation about your product key and where to find it for Windows activation.
What is Photo Gallery?
See where to download Photo Gallery, learn about its options for editing, tagging, and sharing, and get a list of keyboard shortcuts.
What is UEFI?
Get brief answers to questions about UEFI, a replacement for BIOS that's designed to improve software interoperability.
What to do if Windows 8.1 Setup stops responding
What to do if the Windows 8.1 Setup program stops responding during the upgrade process.
What to do if you forget your Windows password
Forgot your Windows password? Depending on the type of account you have, here are some simple ways to help you regain access to your PC.
What's a KN edition of Windows?
Learn about upgrading to a KN edition of Windows 8.1 or Windows 8 and what makes it different from other editions.
What's an N edition of Windows?
Learn about upgrading to an N edition of Windows 8.1 or Windows 8 and what makes it different from other editions.
Where is Control Panel?
Learn where to find Control Panel and find out more about other places to view and change settings in Windows.
Which version of DirectX is on your PC?
To make sure games and movies play properly on your PC, here's how to check your version of DirectX.
Why aren’t all my apps or devices listed?
Learn why some apps or devices might not be listed in the compatibility report when installing Windows 8.1.
Why can’t I connect to a network?
Solve network connection problems, including problems with network adapters, airplane mode, cables, security keys, updates, and drivers.
Why can’t I connect to other PCs?
Learn how to solve common problems with finding and connecting to other PCs on a network.
Why can’t I find a wireless network?
Learn about common problems with wireless networks, including your wireless switch, router, and access points.
Why can't I activate Windows?
Learn more about why activation might not have worked, and find out what you can do to activate Windows.
Why can't I connect to the Internet?
Learn how to solve common problems with broadband and dial-up Internet connections.
Why can't I find or install an app from the Windows Store?
Learn why you might not be able to find or install some of the apps in the Windows Store.
Why can't I find the update in the Store?
Learn why you might not see the free update to Windows 8.1 in the Windows Store.
Why can't I sign in to the Windows Store?
Learn what to do if you have problems signing in to the Windows Store, including resetting your Microsoft account password.
Why isn't Windows finding my wireless device?
Learn what to do if Windows doesn't find your wireless device, including checking the connection, network, and device settings.
Windows + Office
Learn how Windows 8, Windows RT, and Office work together, including which versions of Microsoft Office are compatible with Windows 8.
Windows + Xbox: better together
Windows 8.1 is a great companion for Xbox gaming.  Learn how to use the Xbox Games app and Xbox SmartGlass app to play games.
Windows Firewall from start to finish
Learn about Windows Firewall: what it is, how to turn it on or off, and how to allow programs to communicate through it.
Windows Media Player DRM: Frequently asked questions
Find answers to common questions about digital rights management (DRM), protected files, and media usage rights in the Player.
Windows Remote Assistance: FAQ
Get answers to questions about how to turn on Remote Assistance to give and get help.
Windows RT 8.1: FAQ
Get answers to frequently asked questions about Windows RT 8.1, like how to get it, and how it differs from Windows 8.1.
Windows Startup Settings (including safe mode)
Get troubleshooting advice and see a list of options available for starting Windows in diagnostic modes such as safe mode.
Windows Store apps
Learn about some of the video apps available in the Windows Store and where you can get more info.
Windows To Go: FAQ
Get a brief explanation about the different ways to start your PC from a Windows To Go workspace.
Windows Update error 0x80070003
Get help with Windows Update error 0x80070003, 80070003, or WindowsUpdate_80070003.
Windows Update error 0x8007000d
Get help with Window Update error 0x8007000d, 8007000d, or WindowsUpdate_8007000d.
Windows Update error 0x80070103
Get help with Windows Update error 80070103, 0x80070103, or WindowsUpdate_80070103.
Windows Update error 0x8007065e
Get help with Windows Update error 0x8007065e, 8007065e, or WindowsUpdate_8007065e.
Windows Update error 0x80070666
Get help with Windows Update error 0x80070666, 80070666, or WindowsUpdate_80070666.
Windows Update error 0x8007066A or 66A
Get help with Windows Update error 0x8007066A, 66A, 8007066A, or WindowsUpdate_8007066A.
Windows Update error 0x80072efd
Read about steps you can take to address Windows Update error 80072efd or 0x80072efd.
Windows Update error 0x80073712
Get help for Windows Update error 80073712, 0x80073712, or WindowsUpdate_80073712.
Windows Update error 0x800b0100
Get help with Windows Update error 0x800b0100,  800b0100, or WindowsUpdate_800B0100.
Windows Update error 0x800F081F
Get help with Windows Update error  0x800F081F, 800F081F, or WindowsUpdate_800F081F.
Windows Update error 0x80240016
Get help for Windows Update error 0x80240016, 80240016, or WindowsUpdate_80240016.
Windows Update error 0x8024001F
Get help with Windows Update error 0x8024001F, 8024001F, or WindowsUpdate_8024001F.
Windows Update error 0x8024401C
Learn about what you can do to address Windows Update error 0x8024401C, which means that your PC can't connect to the Windows Update servers.
Windows Update error 0x80246002
Get help for Windows Update error 0x80246002, 80246002, or WindowsUpdate_80246002.
Windows Update error 0x8024a000
Get help with Windows Update error 0x8024a000, 8024a000, or WindowsUpdate_8024a000.
Windows Update: Frequently asked questions (RT version)
Get answers to questions about how Windows automatic updating works, including how to set it up and change settings.
Windows Update: Frequently asked questions
Get answers to questions about how Windows automatic updating works, including how to set it up and change settings.
Write and send email
See how to reply, forward, write, and format your email messages in the Mail app.
Zip and unzip files
Learn how to zip (compress) and unzip (extract) files so they take up less space and are easier to share.

Internet Explorer 11 Support topics
Add to, view, and organize favorites
Learn how to make a website a favorite, view and organize your favorites, sort alphabetically, and import or export favorites in Internet Explorer.
Certificate errors: Frequently asked questions
Learn about certificate errors in Internet Explorer: what they are, what they mean, and what you should do about them.
Change or reset Internet Explorer settings
Learn how to change Internet Explorer settings, or reset browser settings when there's a problem.
Change security and privacy settings in Internet Explorer
Learn about Pop-up Blocker, Protected Mode, security zones, and other customizable security and privacy settings in Internet Explorer.
Change your home page in Internet Explorer
Learn how to change your home pages in Internet Explorer.
Delete and manage cookies in Internet Explorer
Learn how to view, manage, and delete cookies in Internet Explorer.
Delete your browsing history
Learn how to manage and delete your browsing history in Internet Explorer.
Do Not Track
Learn how to turn on and use Do Not Track in Internet Explorer to help protect your privacy.
Download files from the web
Learn how to download files from the web, change your default download location, and find files you've downloaded on your PC using Internet Explorer.
Fix site display problems with Compatibility View
Learn how to fix website display problems using Compatibility View in Internet Explorer.
Get browsing suggestions in Internet Explorer
Learn how to get browsing suggestions in Internet Explorer, and how to use Suggested Sites & enhanced suggestions.
Install Java in Internet Explorer
Learn how to install Java on your PC so you can run apps that require in Internet Explorer.
Install or uninstall Internet Explorer
Learn how to install or uninstall the latest version of Internet Explorer for your operating system.
Internet Explorer accessibility options
Learn how to zoom in on a webpage, change colors and fonts, and do other tasks in Internet Explorer that help improve accessibility and readability when browsing the web.
Internet Explorer keyboard shortcuts
Learn how to use Internet Explorer keyboard shortcuts, and to navigate the web using a keyboard.
Make Internet Explorer your default browser
Learn how to make Internet Explorer your default web browser, and pin it to your Start screen and taskbar.
Manage add-ons for Internet Explorer
Learn about add-ons in Internet Explorer, including how to turn add-ons on or off, delete installed add-ons, and use Enhanced Protected Mode.
Pin Internet Explorer to the Start screen or taskbar
Learn how to pin Internet Explorer to your Start screen and taskbar, including how to repin Internet Explorer if the tile is missing from Start or the icon disappears from the taskbar.
Print webpages using Internet Explorer
Learn how to print webpages using Internet Explorer.
Remember passwords and fill out web forms
Learn how to fill in forms on websites and remember online passwords automatically with AutoComplete in Internet Explorer.
Reopen or restore a browsing session in Internet Explorer
Learn how to reopen or restore a previous browsing session in Internet Explorer.
Use ActiveX filtering
Learn how to use and customize ActiveX controls and filtering in Internet Explorer.
Use tabs in Internet Explorer
Learn how to open new tabs, new InPrivate Browsing tabs, and how to navigate with tabs.
Use the SmartScreen Filter
Learn how to use the SmartScreen Filter in Internet Explorer.
Use Tracking Protection in Internet Explorer
Learn how to help protect your privacy on the web with Tracking Protection in Internet Explorer.
What to do when Internet Explorer stops working
Learn how to solve common problems with Internet Explorer, including what to do when it crashes, stops working, or runs slowly.
Which version of Internet Explorer am I using?
Learn how to find out which version of Internet Explorer you're using and how to turn on automatic upgrades.
Why can't I see pictures on websites?
Learn what to do when you can't see pictures on websites, or if pictures aren't displaying properly.
Why don’t videos work in Internet Explorer?
Learn how to solve problems with video playback, and learn about why webpages might not display correctly in Internet Explorer.


 

Additional Lenovo Support Information

  • Alias ID:
  • Document ID: HT079624
  • Last Updated :23/06/2014
  • (c) 2014 Lenovo