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Vista Crash: System may hang, blue screen or unexpected restart with Intel Matrix Storage Manager. IASTOR.SYS may cause an error message - Thinkpad

Symptoms

The user may see any of the following symptom:

  • System Hang with an Error Message
  • Blue Screen, Windows may stop responding with an error message
  • The system may auto restart just after an error message

 

Affected Configurations

Any of the following systems running the Windows Vista:

  • ThinkPad Reserve Edition
  • ThinkPad R400, R500
  • ThinkPad R60, R60e, R61, R61e, R61i
  • ThinkPad T400, T400s, T500
  • ThinkPad T60, T60p, T61, T61p
  • ThinkPad W500, W700, W700ds
  • ThinkPad X60, X60s, X60 Tablet, X61, X61s, X61 Tablet
  • ThinkPad X200, X200s, X200 Tablet, X300, X301
  • ThinkPad Z61e, Z61m, Z61p, Z61t
Solution

This problem is caused by Intel Matrix Storage Manager Driver (iaStor.sys).

Update the Intel Matrix Storage Manager driver version 8.9.2.1002 or higher.


  • Alias ID:MIGR-73759
  • Document ID:HT003430
  • Last Updated :17/06/2014 22:33:56
  • (c) 2014 Lenovo