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How to completely uninstall DisplayLink software.

Symptom

This document instructs the user how to completely uninstall DisplayLink software.

Affected Configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkPad

Affected systems:

  • any Lenovo Branded system with the Lenovo USB 3.0 Dock attached

Operating Systems

  • Microsoft Windows 7
  • Microsoft Windows 8
Solution

The user should remove all instances of the Lenovo/DisplayLink drivers and reinstall driver:

  1. Disconnect the Lenovo 3.0 Dock from the system.
  2. Remove all instances of the Lenovo USB 3.0 Dock driver and DisplayLink software:
  3. Run the DisplayLink Install Cleaner from the following URL:
    http://www.displaylink.com/support/ticket.php?id=297
  4. Reinstall the Lenovo USB 3.0 Dock driver from the following URL:
    http://support.lenovo.com/en_MY/product-and-parts/detail.page?&DocID=PD023761
  5. Reconnect the USB 3.0 Dock into the system’s USB 3.0 port.  Follow the install prompts and then restart the system.

 

Additional Information

It is recommended to download the latest Lenovo provided graphics driver from the Lenovo eSupport website at the following URL:

http://support.lenovo.com/en_US/

 

Trademarks

Lenovo, ThinkServer, ThinkCentre, ThinkStation, and ThinkPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

Microsoft, Windows, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other company, product, or service names may be trademarks or service marks of others.


  • Alias ID: SF13-T0079
  • Document ID: HT078204
  • Last Updated :21.7.2014
  • (c) 2014 Lenovo