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Hotkey 3.00 may cause a Stop Error Message - ThinkPad

Symptom

Hotkey 3.00 may cause a Stop Error Message or Windows may stop responding with an error message on a blue screen and Windows may restart just after the error message.

 

Affected configurations

The following ThinkPad systems:

  • Edge 11, Edge 13, Edge 14, Edge 15
  • Edge E10, Edge E30, Edge E31, Edge E40, Edge E50
  • Edge E120, Edge E125, Edge E220s, Edge E320, Edge E325
  • Edge E420, Edge E420s, Edge E425, Edge E520, Edge E525
  • G50
  • L410, L412, L420, L421, L510, L512, L520
  • Reserve Edition
  • R50, R50e, R50p, R51, R51e, R52
  • R60, R60e, R60i, R61, R61e, R61i
  • R400, R500
  • SL300, SL400, SL400c, SL410, SL500, SL500c, SL510
  • T41, T41p, T42, T42p, T43, T43p
  • T60, T60p, T61, T61p
  • T400, T400s, T410, T410i, T410s, T410si, T420, T420i, T420s, T420si
  • T500, T510, T510i, T520, T520i
  • W500, W510, W520
  • W700, W700ds, W701(*1), W701ds(*1)
  • X1
  • X31, X32, X40, X41, X41 Tablet
  • X60, X60s, X60 Tablet, X61, X61s, X61 Tablet
  • X100e, X120e, X121e
  • X200, X200s, X200 Tablet, X201, X201i, X201s, X201 Tablet
  • X220, X220 Tablet, X220i, X220i Tablet
  • X300, X301
  • Z60m, Z60t, Z61e, Z61m, Z61p, Z61t

 

Solution

Lenovo recommends that you follow the steps below to solve this problem:

  1. Click here to install the latest Communication Utility
  2. Click here to update Hotkey to the latest version
  3. Click here for installing ThinkVantage System Update to manage your Hotkey updates