Symptom
The IBM Rescue and Recovery with Rapid Restore environment password is not accepted. This may have been caused by:

• Choosing to change the password while installing the software
• Typing the incorrect password
• Lost or forgotten password

Affected configuration
IBM systems supported by IBM Rescue and Recovery with Rapid Restore, running Microsoft Windows 2000 or XP, configured with IBM Rapid Restore Ultra

View the list of systems supported by IBM Rescue and Recovery with Rapid Restore.

Solution
Try the following actions:

• Ensure the caps lock and num lock are disabled
• Try entering the password with the Onscreen Keyboard
• If the password is lost or forgotten IBM cannot reset your password, therefore you will need to uninstall and reinstall the IBM Rescue and Recovery with Rapid Restore software.