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International Warranty Service Terms And Conditions (English)

International Warranty Service (IWS) enables customers who travel with or relocate any IWS-eligible Lenovo product to receive warranty service in any country where their product is sold and serviced. IWS-eligible machine types can be serviced by Lenovo or Lenovo resellers authorized to perform warranty service under the warranty terms wherever the specific Lenovo product is sold and serviced. The length of warranty service is based upon the originating country of purchase, however, the method of service provided [for example, depot, customer carry-in repair (CCR) , on-site repair] in the servicing country may be different from the method provided in the country in which the machine was purchased. Service procedures may vary by country, and some service and/or parts may not be available in all countries. Some countries may have fees and restrictions that apply at the time of service. Certain countries may require additional documentation, such as proof of purchase or proof of proper importation, prior to performing IWS service. IWS eligibility is based on the four-digit machine type; however, certain countries may not have the capability of servicing all models of a particular machine type.

Customers can determine a machine's IWS eligibility by using the International Warranty Service lookup page to view:

  • A machine's warranty entitlement and IWS eligibility.
  • A list of countries providing IWS service.
  • Contact information where IWS service is available.
Details on how to obtain IWS service

Determine your machine's warranty entitlement, IWS eligibility, and if IWS service is available in the country where you are traveling or relocating to. This information can be obtained by visiting the Lenovo support web site. Follow the steps below:

  1. Navigate to International Warranty Service page.
  2. Select your PC either Think-branded or Idea-branded.
  3. For Think-branded, enter your 4 digit machine type (for example 4384) and click search button.
  4. For Idea-branded, select your Idea series from drop down list.
  5. To initiate service for the machine, please use the contact number provided for the country in question.

Note : Service procedures may vary by country, and some service and/or parts may not be available in all countries. Some countries may have fees and restrictions that apply at the time of service. IWS eligibility is based on the four-digit machine type; however, certain countries may not have the capability of servicing all models of a particular machine type.

In cases where the country may not have the ability to service a particular model, service may be provided on a "best effort" basis and some fees or restrictions may apply. An alternative would be to attempt to obtain service under IWS in a neighboring country listed for the machine in question.

Note : Refurbished machines are not eligible for International Warranty Service. Refurbished machines can be identified by their model number (for example, refurbished machines have RRx, XXx, xRR, or xxx as the model number). In general, most refurbished machine warranties are shorter than the original machine warranty and are only valid within the country of purchase.

Attention Lenovo 3000 Customers

Effective March 1, 2007, Lenovo 3000 Q, H, & Y series machines are eligible for IWS service in the following ASEAN countries; Indonesia, Malaysia, Philippines, Singapore, Thailand, & Vietnam. Additionally, these series of machines (sold in the ASEAN 6 region) are eligible for IWS support in China (excludes Hong Kong & Taiwan).

ASEAN (Indonesia, Malaysia, Phillippines, Singapore, Thailand, Vietnam)

Customers requiring International Warranty Service in any of the ASEAN countries may be asked to provide one of the following in order to obtain IWS warranty repair service; proof of company identification (company letter, email, business card, company badge with photo ID), proof of purchase (purchase receipt, official order, delivery note, sales memo, or invoice), and/or proof of travel (passport with valid Visa to or from country where product was purchased, or other travel documents).

China

Customers requiring International Warranty Service in China may be asked to provide one of the following in order to obtain IWS warranty repair service; proof of company identification (company letter, email, business card, company badge with photo ID), proof of purchase (purchase receipt, official order, delivery note, sales memo, or invoice), and/or proof of travel (passport with valid Visa to or from country where product was purchased, or other travel documents).

Click here to get more details on China IWS

Argentina

Customers requiring International Warranty Service in Argentina will be asked to provide the appropriate supporting documentation to prove proper importation of the machine.

  • Customs declaration form (in case machine is brought to the country for personal use (example during a business trip stay in the country) OR
  • Fiscal of entrance (in case machines is imported by the company and a import declaration is filled at customs (in case machines are shipped directly to the company in Brazil)
PRECAUTIONS:

Due to the earth's magnetic field, cathode ray tube (CRT) monitors are manufactured to work in northern, southern and equatorial regions of the earth and may not produce a satisfactory image when moved between them. Any required adjustment (if possible) is not covered under IWS and may be subject to a chargeable action. The magnetic field does not affect Flat Panel LCD Monitors and ThinkPad LCD displays.

Electrical power and plugs vary throughout the world. Please ensure machines you wish to relocate are compatible in the new country. Equipment is often subject to local laws (particularly modems). Please ensure that the equipment is acceptable under the laws in the country of relocation.

IWS does not cover any damage caused by moving equipment from one location to another. When relocating equipment, please ensure that all equipment is carefully packaged to ensure that no damage occurs.

Purchase parts online


If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Documento de identidad : PD004172
Legacy Document ID : MIGR-58926
Última actualización :
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