Unexpected system restore prompt at startup with Lenovo Smartcard KB configuration - ThinkCentre A85, M70, M71e, M80, M81, M90, M90p, M91, M91p Edge 71, Edge 91, Edge 91z
Symptom

Systems configured with the Lenovo Smartcard keyboard may prompt to start the restore process auto run after power on although the last shutdown was performed properly. 

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre A85, M70, M71e, M80, M81, M90, M90p, M91, M91p Edge 71, Edge 91, Edge 91z

Applies To:

  • All Operating Systems

The system is configured with the Lenovo Smartcard keyboard FRU 51J0363 with firmware less than v1.16a.

Solution

Lenovo Smartcard keyboard support FIPS (Federal Information Processing Standards) and EMV certification, and should have the new firmware V1.16a.  Currently this firmware is being recertified   This firmware version had already been approved by U.S FIP201 and Germany EMV certification on April 16, 2012.

The support center should create a "Severity 2" WindChill PR and escalate the issue to the proper Geo Level 2 support  team to obtain firmware v1.16a until posted on the Lenovo support site. In the PR reference tip SF11-D0123.

Business Partners should contact their supporting HelpCenter and request they create a "Severity 2" WindChill PR, escalate the issue to the proper Geo Lenovo Level 2 support team to obtain the firmware.



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2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

País de disponibilidad
DisponibleWorldwide
Alias ID : SF11-D0123
Documento de identidad : HT073105
Legacy Document ID : SF11-D0123
Última actualización :
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