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On-screen display message generator stops working when booting into Operating System - ThinkPad
Symptom

On-screen display message generator for ThinkPad stops working when booting into Operating System. This is due to a missing hotkey module (HKVOLKEY.DLL)

 

Affected configurations

All ThinkPad systems may be affected by this symptom.

 

Solution

Option1: Launch System Update to search updates. Select Hotkey Features patch (build001) which is shown in Critical tab. Follow the instruction on the screen to install the patch.

Option2: Download Hotkey Features patch (build001) from the link below. Install the patch manually and restart the computer.

fw.gif Hotkey Features Patch

 

Additional information

If you are using a Chinese system, please refer to the following support links:

fw.gif On-screen display message generator for ThinkPad
fw.gif Hotkey Features Patch


If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
AvailableWorldwide
Document ID : HT004758
Legacy Document ID : MIGR-76433
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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