Cleaning old fingerprint data before proceeding with data import

Choose Your Product

No Product Selected

Select Product

Cleaning old fingerprint data before proceeding with data import

Symptom

Before users import fingerprint data using the Lenovo(R) Fingerprint Software 3.3 program, users should clean the existing fingerprint data first. Otherwise the Lenovo Fingerprint Software 3.3 program might prompt an error message: "Failed to import fingerprint templates!" Then, the data import operation might not be completed.

Affected configurations

ThinkPad(R) computers T400, T500, R500, X200, X200s, X200t, and X301 with the Microsoft(R) Windows(R) 7 operating system and the Lenovo(R) Fingerprint Software 3.3.0.50 or earlier installed.

Solution

Users can click the Delete all fingerprints button in the main window of the Lenovo Fingerprint Software program or select Clear Fingerprint Data in the BIOS to clear all the existing fingerprint data.

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Available	Worldwide

Document ID : HT004202
Legacy Document ID : MIGR-73974
Last Updated :

Select Task

	Drivers & Software
	Guides & Manuals
	Diagnose & Fix
	Warranty & Services
	Parts
	Accessories

ADDITIONAL RESOURCES

	Support Help Index
	Technical Specifications - PSREF
	Driver Matrix
	Newly Released Drivers (RSS)

Community

	Community KnowledgeBase
	Community Forums