Finding my product number (machine type / model or part number) and serial number
The product number is used to find specific information about your product on the Support and downloads site. The product number can also be used by the Support Center to provide technical assistance for your product.
- 7 character product number (machine type and model)
- 7 or 12 character serial number
- 10 character serial number
Click your product below to view the location of your product number (machine type and model) and serial number.
7 character serial number
Enter your machine type and model (product number) in the Enter a product number field on the Support home page. Then, you will be taken to a page with information specifically for your product.
10 character serial number
Enter your serial number in the Input Serial Number field on the Support Center. Then, you will be taken to a page with information specifically for your product.
If you want to find out the warranty status for your system, you can enter your machine type and serial number on the Warranty page to find it.
For 10 character serial number, please click here for Warranty page.
Special navigation links
Some documents contain special links that will let you navigate directly to documents for your system. When you click these links, a dialog box will appear with fields for machine type and model. These fields will be prepopulated with the information from your system. You can change them to find information for another system.