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System checkout guide, PC Doctor - ThinkPad A2*, T2*

System checkout guide

Use the following procedures as a guide in identifying and correcting problems with the ThinkPad computer.
NOTE: The diagnostic tests are intended to test only IBM products. The use of non-IBM products, prototype cards, or modified options can lead to false indications of errors and invalid system responses.

  1. Identify the failing symptoms in as much detail as possible.
  2. Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the operation.

Testing the computer

The ThinkPad computer has a test program called PC-Doctor DOS (hereafter called PC-Doctor). You can detect errors by running the diagnostics test included in PC-Doctor. This section is an overview of the procedure. For details that depend on model-unique functions, refer to Product overview section of the Hardware Maintenance Manual (hereafter called HMM).

For some possible configurations of the computer, PC-Doctor might not run correctly. To avoid this problem, you need to initialize the computer setup by use of the IBM BIOS Setup Utility before you run PC-Doctor. On the IBM BIOS Setup Utility screen, press F9, Enter, F10, and then Enter.

NOTE: When you initialize the computer configuration, some devices are disabled, such as the serial port. If you test one of these devices, you will need to enable it by using PS2.EXE.

PC-Doctor cannot be used to test a device that is in the docking station. If a device is in the Ultrabay 2000 or connected to the USB connector of the docking station, remove it and install it in the Ultrabay 2000 of the computer or connect it to the USB connector of the computer. Then test it with PC-Doctor.

To run the test, do as follows:
NOTE: In the following procedure, you can select an item not only with the arrow keys, but also with the TrackPoint. Instead of pressing Enter, click the left button.

  1. Insert the PC-Doctor disk into the diskette drive; then power on the computer.
    NOTES:
  • If the computer cannot be powered on, go to Power system checkout section of the HMM, and check the power sources.
  • If an error code appears, go to Symptom-to-FRU index section of the HMM.
On the first screen, select the model and press Enter. Follow the instructions on the screen.
  1. The main panel of PC-Doctor appears.
  2. Select Diagnostics with the arrow keys, and press Enter. A pull-down menu appears. (Its exact form depends on the model.) The options on the test menu are as follows:
Diagnostics
Interactive Tests
  • Run Normal Test
  • Run Quick Test
  • CPU/Coprocessor
  • System Board
  • Video Adapter
  • Audio
  • Serial Ports
  • Parallel Ports
  • Fixed Disks
  • Diskette Drives
  • Other Devices
  • Memory Test --Full
  • Memory Test --Quick
  • Keyboard
  • Video
  • Internal Speaker
  • Mouse
  • Joystick
  • Diskette
  • System Load
  • CD-ROM/DVD Test
  • Stereo Speaker

NOTES:

  • In the Keyboard test in Interactive Tests, the Fn key is scanned only once. Each key should be held down for at least 2 seconds; otherwise, it cannot be sensed.
  • The sound card is not recognized in the Stereo Speaker in the Interactive Tests. To test it, use Audio in Other Devices (Diagnostics).
  • The Video Adapter test supports only the LCD display on the ThinkPad. Before running PC-Doctor DOS, detach the external monitor.

4. Run the applicable function test.
5. Follow the instructions on the screen. If there is a problem, PC-Doctor shows messages describing it.
6. To exit the test, select Quit, then Exit Diag. To cancel the test, press Esc.

NOTE: After executing PC-Doctor, check the system time/date and reset them if needed.



If you are unable to find what you are looking for, please do try the following options:
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2. Product usage and general troubleshooting tips
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Document ID : HT037074
Legacy Document ID : MIGR-4JRNJC
Last Updated :
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