Portable USB 2.0 Hard Drive with Rapid Restore - Troubleshooting tips
The power LED is on, but the drive is not automatically detected by the operating system
The mass storage device drivers are not installed correctly or there is a resource conflict in the system. Use the Windows Add New Hardware Wizard to detect the drive, or, if the drive has already been installed, use the Windows Update Device Driver Wizard. Be sure that there are no resource conflicts in the Windows Device Manager before installing the drive.
The computer installs the device but operates at the slower USB 1.1 speed
The drive is connected to a standard USB connector on your computer and cannot communicate using the high-speed USB 2.0 protocol. Verify that the USB host controller supports USB 2.0 transfer rates and that the USB host controller has the correct device drivers installed. If you are using the USB 2.0 hard disk drive on a standard USB connector on your computer, the high-speed transfers are automatically disabled and the USB 2.0 hard disk drive will operate as a USB 1.1 device. For more information on connecting to USB connectors on your computer, refer to your User's guide.
An overcurrent message is displayed when connecting through a PC card
PC cards typically limit the amount of power available through the primary USB cable. Therefore, the auxiliary power cable, which is included in the option, will need to be used. The drive is connected to a non-powered port or the power cable has been inserted into a USB connector that cannot provide enough power to run the device. To prolong battery life, the USB connectors on a mobile computer usually limit the amount of bus-power they can provide to USB devices and the USB 2.0 hard disk drive must use an additional power source to work in a mobile computer. Attach the included auxiliary power cable to an existing USB 1.1 port making sure the power connection is plugged in before connecting the drive to the USB 2.0 port.