Verify that all cable extensions and Keyboard, Video, Mouse (KVM) switch boxes are removed.
Measure the printer cable to ensure that it is no longer than 6 feet (maximum length supported).
Verify that the printer cable meets the printer manufacturer requirements, ie: IEEE-1284
Power on the printer and make sure it is in ready status for printing.
Restart the computer and verify that the device is initialized and ready.
Ensure that you have downloaded and installed the most current printer drivers from the printer manufacturer's website.
Verify that the device is being seen in the operating system Device Manager.
For Windows 2000 or Windows XP using the classic mode, click Start, select Settings, and then click Control Panel. Double-click System. For Windows XP using category mode, click Start, and then click Control Panel. Click Performance and Maintenance and then click System.
Click the Hardware tab and then click the Device Manager button.
Run the printer self-test according to the manufacturers' directions.
Verify that the printer and cable combination work on another machine.
Refer to Microsoft Knowledge Base article ID 314085 for additional information on troubleshooting Windows XP printer problems.
Refer to Microsoft Knowledge Base article ID 163551 for additional information on troubleshooting Windows 2000 and NT printer problems.
Note: Cable extensions and KVM switch boxes are not supported.