IBM Client Security Software - System will not shutdown or restart after being in standby mode

Symptom
You may find that you are unable to shutdown or restart the system after having entered the passphrase to bring the machine out of standby mode.

Affected configurations
Any of the following IBM systems running Microsoft Windows XP or Microsoft Windows 2000 Professional configured with IBM Client Security Software (CSS):

  • ThinkCentre S50 (type 8183, 8184)
  • ThinkCentre M50 (type 8185, 8187, 8188, 8189)
  • NetVista 2251, 2254, 2255, 2256, 2257, 2271, 2273, 2275, 2283, 6043, 6058, 6059, 6274, 6280, 6290, 6336, 6337, 6339, 6341, 6342, 6346, 6347, 6348, 6568, 6569, 6578, 6579, 6596, 6599, 6644, 6645, 6646, 6647, 6648, 6649, 6650, 6790, 6791, 6792, 6793, 6794, 6795, 6822, 6830, 6831, 6837, 6838, 6840, 6841, 6842, 6843, 6844, 6847, 6848, 6881, 8181, 8182, 8301, 8303, 8304, 8305 8306, 8307, 8308, 8309, 8310, 8311, 8312, 8313, 8314, and 8315 systems
  • ThinkPad A30, A30p, A31, A31p, R30, R31, R32, R40, R50, R50p, T20, T21, T22, T41, T41p, X30 and X30 systems

Workaround

  1. Press Ctrl+Alt+Delete on the keyboard. The Windows Security window will appear.
  2. Click Shutdown. The system can be either Shutdown or Restarted from here.


If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
AvailableWorldwide
Document ID : HT036238
Legacy Document ID : MIGR-54535
Last Updated :
Copyright © Lenovo 2013, all rights reserved
Was this page helpful to you?YesNo


   
Select Task
 
Drivers & Software  
Guides & Manuals  
Diagnose & Fix  
Warranty & Services  
Parts  
Accessories  

DRIVER RESOURCES
Support Help Index
Driver Matrix
Drivers for LenovoEMC Storage
Newly Released Drivers (RSS)
Update your THINK product
ThinkVantage Tools
Solutions Center
Assisted Search
Popular Solutions
Microsoft Solutions
Self-Diagnose Tool
Community
KnowledgeBase Featured Articles
Community KnowledgeBase
Community Forums
Lenovo EMC
Windows 8 Support