Troubleshooting startup or booting issues

My account Cart

Cart Where to buy Contact Lenovo

Support

Troubleshooting startup or booting issues - Value Line notebooks

Some of these steps may not apply to your computer. Test for system startup after performing each step.

Select your symptom from the following list or continue to the Need more help? section:

Types of error message(s) or beep code(s) during startup
- Power-on self test (POST) errors. These errors can be text, beeps, no beeps, or a combination usually before the operating system loads.
- Operating system errors. These errors are usually a text message that appears while the operating system is loading the desktop configuration after the POST is complete.
The system will not boot to a device and/or media (For example, a CD).
- Troubleshooting CD-ROM drive issues - For CD media issues
The system may hang or lockup intermittently
- Troubleshooting intermittent issues, lockups, and hangs - For systems that appear to lockup or hang during the startup process
The system hard drive requires clean up to improve performance
- Troubleshooting hard drive issues - For systems that will not boot to the operating system installed on the hard drive
The system is getting no power at all
- Troubleshooting power issues - For systems that have no power at all
The system does not boot to a normal configuration.
- Restore system to a previous configuration

Back to top

Numeric, text, and beep errors (POST)

Follow the appropriate corrective actions for POST error codes (numeric, text message, or beep error codes).
Servicing the system may be required for replacement of some parts such as system board.

Back to top

Operating system errors

Search for the error message on the Support Web site in the startup or booting tips and using the site search page. If there are no results matching your search, try searching the Knowledge Base at the Microsoft support site.

Lenovo Support and downloads

Enter the text of the error message in the "Enter search terms" field
Ensure that the "Restrict to this location" field is set to Worldwide and the "Restrict to this document type" field is set to All Documents
Click Restrict to this Brand
Select ThinkPad and WorkPad in the "Restrict to this Brand" field
Click Search

http://support.Microsoft.com

Select Search the Microsoft Knowledge Base
Select your operating system
Enter the text of the error message in the "Search for" field
Click the submit/Go button

Back to top

Restore system to a previous configuration

If you are using Microsoft Windows XP Professional, you can use System Restore to go back to a previous configuration. For more information about System restore, please consult Microsoft's knowledge base.

Note: System Restore is not a backup feature and does not save personal data. System Restore saves registry information and incremental changes to monitored files. Your Value Line notebook recovery CD cannot be used when running System Restore.

If you are not using Windows XP Professional or do not wish to use System Restore, you can use Rescue and Recovery. Rescue and Recovery is a suite of tools to help you diagnose, get help, and recover your system. If you have been using Rescue and Recovery, it can be used to go back to a previous configuration.

Note: With this application, you will lose any current data that is not part of your last backup.

Rescue and Recovery - Learn more and download this application

Back to top

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Available	Worldwide

Document ID : TS000546
Legacy Document ID : MIGR-63120
Last Updated :