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App folder is missing after restoring to factory default
Symptom

Customer did system recovery using DVD-R recovery sets made by OKR.
After system recovery completed, customer found that application folder of drive "D" disappeared.

 

Affected configurations

The symptom above may occur to the following systems:

All Idea Laptops preinstalled with OKR 7.0

 

Solution

This is original design instead of bug.

Lenovo factory needs to put one folder (ex. driver) in hidden partition.

The process is shown as below:

1. OKR 7.0 will reset the partition and format C: and D:

2. Do factory restore for C:

3. Copy the define folder from hidden partition to D:

 

Note: There is only one folder can be copied to D: after factory reset.

In case that some customers do not want to use preload OS, put the driver folder in D:

 



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Alias ID : IN20121029-001
Document ID : HT075527
Legacy Document ID : IN20121029-001
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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