SYMPTOMS

When you try to install update 937287 from Windows Update on a computer that is running Windows Vista or Windows 7, you may receive the following message: configuring updates stage 3 of 3. 0% completeAfter you receive this message, the computer restarts, and then you receive the same message again. Windows will not start and the computer continues to restart and display the same message. The update is not installed successfully.
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RESOLUTION

To resolve this problem, use the following methods in the order in which they are presented. Method 1 is the simplest fix, and method 3 is the most complex.

• Method 1: Start Windows with the Windows installation media, and then use the Repair feature
• Method 2: Start the system in safe mode, and then use the System Restore feature

The methods described in this article are for intermediate to advanced users.

Note You must be logged on to Windows with a user account that is a computer administrator to complete this method. If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network at work, you might have to ask the system administrator for help. To verify that you are logged on to Windows with a user account that is a computer administrator, visit the following Microsoft Web site: http://support.microsoft.com/gp/admin (http://support.microsoft.com/gp/admin)
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Method 1: Start Windows with the Windows installation disc, and then use the Repair feature

Note If your computer is not configured to start from a CD or from a DVD, see the documentation that was included with the computer for instruction about how to continue, or go to method 2, "Start the computer in safe mode, and then use the system restore feature." If you continue with this method, you may have to change the computer basic input/output system BIOS settings.

When you start your computer by using the Windows installation disc, you can perform system recovery options on startup. To do this, follow these steps:

Note If Windows was preinstalled on the computer, you may not have the Windows installation disc. If you do not have it, go to method 2.

Start Windows :

1. Insert the Windows Vista installation disc in the drive, and then restart the computer.
2. When you are prompted to start from the disc, press any key.
3. When you are prompted, configure the Language to install, Time and currency format, and Keyboard or input method options that you want, and then click Next.
4. On the next page, click Repair your computer.

Select a restore point:

1. On the System Recovery Options page, click the version of the Windows operating system that you want to repair, and then click Next.
2. On the System Recovery Options page, click System Restore.
3. On the System Restore page, click Next.
4. Select a restore point at which you know that the operating system was working, and then click Next.
   
   The restore point should be a date before the first time that you experienced the problem that is described in the "Symptoms" section. To select a date, use the Choose a different restore point option, and then click Next.
5. If you are prompted to specify which disk to restore, select the hard disk on which the operating system is installed, and then click Next.
6. On the Confirm your restore point page, click Finish.
7. When the restoration process is complete, click Restart.

Note To prevent this problem in the future, see the steps in the "More Information" section to manually install the update for Windows.

Note For more information about how to use the System Recovery options, visit the following Microsoft Web site: For Windows Vista http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx#EX (http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx#EX) For For Windows 7 http://windows.microsoft.com/en-us/windows7/Startup-Repair-frequently-asked-questions (http://windows.microsoft.com/en-us/windows7/Startup-Repair-frequently-asked-questions) These Web sites include options to use when the manufacturer has installed the System Recovery options on the computer.

If this method worked for you, you are finished. If method 1 did not work or if you do not have the Windows installation disc, try method 2.
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Method 2: Start the computer in safe mode, and then use the System Restore feature

Starting your computer in safe mode prevents several software programs and drivers from starting. This can help troubleshoot the system problem.

To start your computer in safe mode and use the System Restore feature, follow these steps.

Start in safe mode:

1. Make sure that there are no floppy disks, CDs, or DVDs in the computer, and then start the computer.
2. Use one of the following procedures, as appropriate for your situation:
   • If a single operating system is installed, press and hold the F8 key as the computer starts. You must press F8 before the Windows logo appears. If the Windows logo appears, turn off the computer and then restart it.
   • If more than one operating system is installed, use the arrow keys to highlight the operating system that you want to start in safe mode, and then press F8.
3. On the Advanced Boot Options screen, use the arrow keys to select the safe mode option that you want, and then press ENTER. Any of the safe mode options will work.

Use the System Restore feature:

1. Click Start, type system restore in the Start Search box or Search programs and files, and then click System Restore under the Programs section.
   
   Collapse this image Expand this image If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
2. On the System Restore page, click Next.
3. Select a restore point at which you know that the operating system was working, and then click Next.
   
   The restore point should be a date before the first time that you experienced the problem that is described in the "Symptoms" section. To select a date, use the Choose a different restore point option, and then click Next.
4. If you are prompted to specify the disk to restore, select the hard disk on which the operating system is installed, and then click Next.
5. On the Confirm your restore point page, click Finish.
6. When the restoration process is complete, click Restart.

Note To prevent this problem in the future, follow the steps in the "More Information" section to manually install the update for Windows Vista.

If this method worked, you are finished. If this method did not work, go to the "Next Steps" section.
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NEXT STEPS

If these methods did not work for you, you can use the Microsoft Customer Support Services Web site to find other solutions to your problem. Some services that the Microsoft Customer Support Services Web sites provide include the following:

• Searchable Knowledge Base (http://support.microsoft.com/search/?adv=1) : Search technical support information and self-help tools for Microsoft products.
• Solution Centers (http://support.microsoft.com/select/?target=hub) : View product-specific frequently asked questions and support highlights.
• Microsoft Customer Support Newsgroups (http://www.microsoft.com/communities/newsgroups/default.mspx) : Contact counterparts, peers, and Microsoft Most Valuable Professionals (MVPs).
• Other Support Options (http://support.microsoft.com/default.aspx?pr=csshome) : Use the Web to ask a question, contact Microsoft Customer Support Services, or provide feedback.

If you continue to have problems, you might want to contact Support: http://support.microsoft.com/contactus (http://support.microsoft.com/contactus)
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

How to avoid this problem

To avoid this problem, obtain and install update 937287 from the Microsoft Download Center separately from all other updates on the Windows Update site. Install the update that applies to your version of Windows Vista so that you can successfully install future updates.

The following files are available for download from the Microsoft Download Center:

Windows Vista x86-based systems

Collapse this image Expand this image Download the Windows6.0-KB937287-x86.msu package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=5639710d-dfbf-4527-806e-9a1634d0cc8e&DisplayLang=en)

Windows Vista x64-based systems

Collapse this image Expand this image Download the Windows6.0-KB937287-x64.msu package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=54235949-b5db-4fe2-a841-ef938217b285&DisplayLang=en)

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APPLIES TO

• Windows Vista Ultimate
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Enterprise
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Home Premium
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic
• Windows Vista Home Basic 64-bit Edition

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Article ID:
949358

Last Review:
October 21, 2009 - Revision: 4.3