SYMPTOMS

Consider the following scenario:

• You use a smart card to log on to a domain from a computer that is running Windows Server 2008, Windows Vista, Windows Server 2008 R2 or Windows 7.
• You enter an incorrect personal identification number (PIN) for the smart card.

In this scenario, an instance of the event that has an Event ID 4625 is added to the Security log. However, the event entry does not have the user account name.

The event entry that has an Event ID 4625 resembles the following:

Log Name: Security
Source: Microsoft-Windows-Security-Auditing
Date: date
Event ID: 4625
Task Category: Logon
Level: Information
Keywords: Audit Failure
User: N/A
Computer: computer name
Description:
An account failed to log on.
Subject:
Security ID: SYSTEM
Account Name: COMPU1$
Account Domain: MYDOMAIN
Logon ID: ID
Logon Type: 7
Account For Which Logon Failed:
Security ID: NULL SID
Account Name:
Account Domain:
Failure Information:
Failure Reason: An Error occured during Logon.
Status: 0xc000006d
Sub Status: 0xc0000380
Process Information:
Caller Process ID: 0x384
Caller Process Name: C:\Windows\System32\winlogon.exe
Network Information:
Workstation Name: computer name
Source Network Address: IP address
Source Port: 0
Detailed Authentication Information:
Logon Process: User32
Authentication Package: Negotiate
Transited Services: -
Package Name (NTLM only): -
Key Length: 0

Back to the top

CAUSE

This issue occurs because the user name is not logged if an incorrect PIN causes the credential initialization to fail. Therefore, the user name does not appear in the event that has the Event ID 4625.
Back to the top

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

• Windows Vista Service Pack 2 (SP2)
• Windows Server 2008 Service Pack 2 (SP2)
• Windows 7
• Windows Server 2008 R2

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base: 935791 (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base: 968849 (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

• The files that apply to a specific product, SR_Level (RTM, SP n), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table. Collapse this table Expand this table

  Version	Product	SR_Level	Service branch
  6.0.600 2 . 22 xxx	Windows Vista and Windows Server 2008	SP2	LDR

• The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this table Expand this table

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this table Expand this table

For all supported IA-64-based versions of Windows Server 2008

Collapse this table Expand this table

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

• The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

Collapse this table Expand this table

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Collapse this table Expand this table

For all supported IA-64-based versions of Windows Server 2008 R2

Collapse this table Expand this table

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: 824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Back to the top

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

Collapse this table Expand this table

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

Collapse this table Expand this table

Additional files for all supported IA-64-based versions of Windows Server 2008

Collapse this table Expand this table

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

Collapse this table Expand this table

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Collapse this table Expand this table

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

Collapse this table Expand this table

Back to the top

APPLIES TO

• Windows Server 2008 R2 Datacenter
• Windows Server 2008 R2 Enterprise
• Windows Server 2008 R2 Standard
• Windows Server 2008 R2 Foundation
• Windows Web Server 2008 R2
• Windows Server 2008 R2 for Itanium-Based Systems
• Windows 7 Enterprise
• Windows 7 Professional
• Windows 7 Ultimate
• Windows Server 2008 Service Pack 2, when used with:
• • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Foundation
  • Windows Web Server 2008
  • Windows Server 2008 for Itanium-Based Systems
• Windows Vista Service Pack 2, when used with:
• • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition

Back to the top

Article ID:
2157973

Last Review:
September 8, 2010 - Revision: 1.0