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Intermittent break sound issue on G550 and G450 running Windows XP

Symptom :

The customer showed that when playing music or videos, break sound issue occurred at a high frequency. The effect is similar to mute, and after restarting the computer, the problem can be resolved.

AFFECTED CONFIGURATIONS:

The above symptom may occur on the following systems:

Lenovo G450 & G550

Under the following operating system:

Microsoft Windows XP

SOLUTION:

Analyze:

The driver of Conexant audio card is incompatible with the internal Mic, and it leads to the intermittent sound break.

Download the driver to resolve the problem, the version is 3.83.0.0

http://support.lenovo.com/en_US/downloads/default.page? #

TRADEMARKS:

Lenovo, Lenovo 3000, IdeaCentre and IdeaPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

Document ID:

IN20100511-005

Last modified:

2010-06-09



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Country Availability
AvailableWorldwide
Alias ID : IN20100511-005
Document ID : HT070944
Legacy Document ID : 12763133693584
Last Updated :
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