SYMPTOMS

Consider the following scenario:

• You have a computer that uses Intel vPro technology.
• You perform one of the following actions on the computer:
  • You perform a clean install of Windows 7.
  • You upgrade to Windows 7 from an earlier version of Windows.

In this scenario, Device Manager may no longer recognize various Intel AMT devices. These devices include Intel Management Engine Interface (Intel MEI) and Serial Over LAN (SOL).

Note Intel vPro technology is a technology platform that includes various features, such as Intel Active Management Technology (Intel AMT) and Intel Virtualization Technology (Intel VT). Intel AMT features are built into certain Intel chipset devices. Intel AMT is aimed primarily at corporate clients. Intel AMT enables advanced client platform management. This technology lets IT departments manage computers from a remote console.
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RESOLUTION

To resolve this problem, install the latest Intel AMT drivers for Windows 7.

To obtain the latest Intel AMT drivers, contact the computer's OEM (original equipment manufacturer). For information about your computer manufacturer, visit the following Microsoft Web site: http://support.microsoft.com/gp/vendors/en-us (http://support.microsoft.com/gp/vendors/en-us) Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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MORE INFORMATION

For more information about Intel vPro technology, visit the following Intel Web site: http://www.intel.com/technology/vpro (http://www.intel.com/technology/vpro/) For more information about Intel vPro technology support in Windows 7, visit the following non-Microsoft Web site: http://communities.intel.com/community/openportit/vproexpert/microsoft-vpro/blog/2009/02/24/management-engine-interface-mei-and-serial-over-lan-sol-device-driver-compatibility-in-windows-7 (http://communities.intel.com/community/openportit/vproexpert/microsoft-vpro/blog/2009/02/24/management-engine-interface-mei-and-serial-over-lan-sol-device-driver-compatibility-in-windows-7) The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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STILL NEED HELP?

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APPLIES TO

• Windows 7 Enterprise
• Windows 7 Home Basic
• Windows 7 Home Premium
• Windows 7 Professional
• Windows 7 Starter
• Windows 7 Ultimate

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Article ID:
976728

Last Review:
October 20, 2009 - Revision: 1.2