SYMPTOMS

Consider the following scenario:

• A WAN miniport network adapter is created on a computer that is running Windows Server 2008 R2 or Windows 7. For example, this WAN miniport network adapter uses PPPOE, PPP, or PPTP.
• You add or remove a network adapter on the computer.

In this scenario, the DNS server entry for the WAN miniport network adapter is removed unexpectedly. Therefore, name resolution requests fail for network traffic through the WAN miniport network adapter.

Note The issue does not occur in Windows Server 2003.
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CAUSE

This issue occurs because the binding functionality between TCP/IP and the WAN miniport in Windows Server 2008 R2 and in Windows 7 differs from the corresponding functionality in Windows Server 2003. Because of this difference, configuration information for the WAN miniport network adapter is unexpectedly removed when a network adapter is added or removed from the computer.
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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows 7.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

• The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

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For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

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For all supported IA-64-based versions of Windows Server 2008 R2

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the WAN miniport driver, visit the following Microsoft websites: General information about the WAN miniport driver (http://msdn.microsoft.com/en-us/library/ee481889.aspx)
Remove WAN miniports and RAS components (http://msdn.microsoft.com/en-us/library/aa940859(WinEmbedded.5).aspx)
WAN driver bindings and connections (http://msdn.microsoft.com/en-us/library/ff571054(VS.85).aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: 824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

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Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

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Additional files for all supported IA-64-based versions of Windows Server 2008 R2

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APPLIES TO

• Windows Server 2008 R2 Enterprise
• Windows Server 2008 R2 Datacenter
• Windows Server 2008 R2 Standard
• Windows 7 Enterprise
• Windows 7 Home Basic
• Windows 7 Home Premium
• Windows 7 Professional
• Windows 7 Ultimate

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Article ID:
979346

Last Review:
August 16, 2010 - Revision: 3.0