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Network connection is not working if Access Connection is used to set DNS information - ThinkPad General

When a wired (Ethernet or Token Ring), network profile is created with Access Connections v2.60, the user may be unable to connect to a LAN or the Internet.

Affected configurations
Any model ThinkPad system using Access Connections v2.60

This problem will be fixed in a future version of Access Connections.

Additional information
The problem only occurs if the Advanced DNS settings are specified in the profile (see figure 1).
Figure 1
access connections dns configuration window
When you create the Access Connections location profile for wired LAN, DNS parameters should be specified in the Windows Advanced TCP/IP Settings property page for your wired network (see fig 2).
Figure 2
microsoft windows dns configuration

  • These steps are not required for wireless connections.
  • If the option of using the current Advanced DNS settings is selected the problem does not occur.
  • The problem also only occurs with wired network adapters. It does not occur if a profile is setup for a wireless network adapter.

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

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Document ID : HT035757
Legacy Document ID : MIGR-50335
Last Updated :
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