Symptom
When using a command prompt, you may be unable to move files to any protected subfolder and may receive an "Access Denied" error message.

Affected configurations
Any of the following IBM systems running Microsoft Windows XP or Microsoft Windows 2000 Professional configured with IBM Client Security Software (CSS):

• ThinkCentre 8183, 8184, 8185, 8187, 8188, and 8189 systems
• NetVista 2251, 2254, 2255, 2256, 2257, 2271, 2273, 2275, 2283, 6043, 6058, 6059, 6274, 6280, 6290, 6336, 6337, 6339, 6341, 6342, 6346, 6347, 6348, 6568, 6569, 6578, 6579, 6596, 6599, 6644, 6645, 6646, 6647, 6648, 6649, 6650, 6790, 6791, 6792, 6793, 6794, 6795, 6822, 6830, 6831, 6837, 6838, 6840, 6841, 6842, 6843, 6844, 6847, 6848, 6881, 8181, 8182, 8301, 8303, 8304, 8305 8306, 8307, 8308, 8309, 8310, 8311, 8312, 8313, 8314, and 8315 systems
• IBM PC 300GL 6563, 6564, 6574, and 6593 systems
• IBM PC 300PL 6565, 6566, 6584, 6594, 6595 6862, 6872, and 6892 systems
• ThinkPad 1829, 1830, 1831, 1832, 1833, 1836, 1840, 1841, 2366, 2367, 2373, 2374, 2375, 2376, 2379, 2647, 2648, 2652, 2653, 2654, 2656, 2658, 2659, 2660, 2662, 2672, 2673, 2677, 2681, 2682, 2683, 2722, 2723, 2724, 2884, 2885, 2890, and 2891 systems

Workaround
The IBM Client Security File and Folder Encryption (FFE) utility does not support:

• Moving files and folders within protected folders
• Moving files or folders between protected and unprotected folders

If you attempt to perform either of these unsupported move operations, an Access Denied message will be displayed by the operating system. This message is normal and simply provides notification that this Move operation is not supported. If you attempt to move an unprotected folder into a protected folder, an empty folder is created in the protected location, but then an Access Denied message is displayed. As an alternative to using a Move operation, do the following:

1. Copy the protected files or folders to the new location.
2. Delete the original files or folders by using the Shift+Del key combination.