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IBM Client Security Software - Verification Manager login window will not appear after generating new hardware keys

Symptom
The Client Security Software User Verification Manager Login Window is not appearing after generating new hardware keys from control panel > IBM Embedded security subsystem > Key configuration > Generate new hardware keys and restart the system.

Affected configurations
Any of the following IBM systems running Microsoft Windows XP or Microsoft Windows 2000 Professional with Service Pack configured with IBM Client Security Software (CSS):

  • ThinkCentre 8185, 8187, 8188, 8189, 8183, and 8184 systems
  • NetVista 8181, 8182, 8301, 8303, 8304, 8305, 8306, 8307, 8308, 6290, 2254, 2256, 2257, 6336, 6337, 6339, 6341, 6342, 6346, 6347, 6348, 6644, 6645, 6646, 6843, 6844, 6842, 6881, 6837, 6847, 2251, 2271, 6830, 6831, 6840, 6841, 6058, 6059, 6568, 6569, 6578, 6579, 6599, 6647, 6648, 6649, 6650, 2255, 2275, 2273, 6043, 6790, 6791, 6792, 6793, 6794, 6795, 6822, 8309, 8310, 8311, 8312, 8313, 8314, 8315, 6280, 2283, 6274, 6596, 6838, 6848,6594, 6595, 6862, 6872, and 6892 systems.
  • ThinkPad 2660, 2662, 2647, 2652, 2653, 2656, 2654, 2658, 2659, 2677, 2681, 2683, 2682, 2672, 2373, 2366, 2367, 2648, 2673, 2722, 2723, 2724, 2884, 2885, 2890, 2891, 2374, 2375, 2376, 2379, 1829, 1830, 1831, 1832, 1833, 1836, 1840, and 1841 systems.

Additional information:

  • Install CSS and complete the setup wizard.
  • Enable the option "Replace the standard windows logon with UVM secure logon".
  • Generate new hardware keys from control panel > IBM Embedded security subsystem > Key configuration > Generate new hardware keys.
  • Restart the machine.
  • Check the login screen window.

Solution
None.

Workaround
Enable the option "Replace the standard windows logon with UVM secure logon" manually from control panel > IBM Embedded security subsystem > Configure application support and policies.

















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Country Availability
AvailableWorldwide
Document ID : HT003845
Legacy Document ID : MIGR-54505
Last Updated :
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