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Lotus SmartSuite fails to install with error codes 1401 or 1406 - ThinkPad T42, T42p
Symptom

Lotus SmartSuite will not install and generates error codes midway through the install. The error codes are:

  • 1401 - cannot create key
  • 1406 - cannot write InfFile name to key

The listed errors will be generated if Microsoft Office is installed prior to the SmartSuite install.

Affected configuration

Any ThinkPad system running Microsoft Windows 2000 and Microsoft Windows XP with Microsoft Office installed..

Solution

Install Microsoft Office after Lotus SmartSuite has been installed. If Office was pre-installed, then search www.lotus.com/support for the two listed error codes. There are 2 Technotes from Lotus that listed detailed instructions on resolving this issue. The resolution does involve registry editing.



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Country Availability
AvailableWorldwide
Document ID : HT003051
Legacy Document ID : MIGR-58848
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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