RDX data cartridge may not eject properly in Windows systems - ThinkServer TS200v

If either the eject button or the right click eject function is selected for the RDX data cartridge, the cartridge may not eject properly.

Affected configurations

The above symptom may occur on the following systems:

  • ThinkServer TS200v

Applies to:

  • Windows Server 2003
  • Windows Server 2003 x64
  • Windows Server 2008
  • Windows Server 2008 x64
  • Windows Server 2008 R2 x64

The system is configured with one of the following:

  • Lenovo 160GB RDX Data Cartridge (67Y1395)
  • Lenovo 320GB RDX Data Cartridge (67Y1397)
  • Lenovo 500GB RDX Data Cartridge (67Y1399)

Ensure that the RDX Diagnostic Utility program is installed. This is available on the Software and User Guide CD distributed with the RDX data cartridge option.

The RDX Diagnostic Utility program included on the Software and User Guide CD acts as the following:

  • A removable disk utility that provides basic diagnostic test capabilities
  • An application update that enables the eject button to operate correctly on Windows operating systems
  • An application that enables the right-click eject to operate in user mode on Windows operating systems


  1. If the RDX Diagnostics Utility program is not installed on your server, the eject button and the right-click eject method might not work.
  2. You must log in with administrator privileges to install the software.
  3. If you are using the Windows Server 2008 operating system, before installing the RDX Diagnostics Utility program, make sure that your server has the Windows Desktop Experience feature.

To install the software on Windows operating systems, do the following:

  1. Save any open documents and exit all applications.
  2. Insert the Software and User Guide CD and do one of the following:
    - If the CD starts automatically, go to step 3.
    - If the CD does not start automatically, go into My Computer or Computer to browse the CD/DVD drive, and then select Install RDX Diagnostic Utility or double-click RDXUtil.exe.
  3. Follow the instructions on the screen.
  4. Restart your server.


If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

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Document ID : HT002043
Legacy Document ID : SF10-S0026
Last Updated :
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