Event Viewer Error "[UNS] Failed to subscribe to local Intel® AMT" (Event ID 2002) - ThinkCentre M55, M57, M57p
Symptom

The user may see the following in the Application Event Viewer log:

Date: xx/xx/2008 Source: Intel® AMT
Time: 4:11:28PM Category: UNS
Type: Error Event ID: 2002
User: N/A  
Computer: Your computer name
Description:
[UNS] Failed to subscribe to local Intel(R) AMT.

 

Affected configurations

Any of the following systems running Microsoft Windows 2000, Windows XP Home Edition, XP Professional and Windows Vista:

  • ThinkCentre M55 (type 8009, 8010, 8011, 8012, 8791, 8792, 8793, 8794, 8795, 8796, 8797, 8798, 8799, 8800, 8801, 8802, 8803, 8804, 8805, 8806, 8807, 8808, 8810, 8811, 8812, 8813, 8814, 8816, 9166, 9167, 9168 )
  • ThinkCentre M57 (type 6008, 6010, 6019, 6062, 6065, 6066, 6068, 6069, 6071, 6072, 6074, 6075, 6076, 6077, 6079, 6081, 6082, 6086, 6087, 6089, 9172, 9174, 9181, 9182)
  • ThinkCentre M57p (type 6064, 6067, 6073, 6078, 6088, 9011, 9012, 9013, 9014, 9018, 9019, 9071, 9087, 9088, 9089, 9096, 9160, 9162, 9163, 9164, 9193, 9194, 9196 9303, )
Solution
  1. None. This is expected behavior. Do not replace any hardware for this issue.

    The UNS "Error" will be replaced with a "Warning" in future versions of AMT.

You need to disable the UNS Service in order to prevent the error from being displayed in the Event Log.

To disable the UNS service manually:

1) Click Start

2) Right click on "My Computer"

3) Click on "Manage"

4) Select "Services and Applications"

5) Select "Services"

6) Double click on "Intel(R) Active Management Technology User Notification Service"

7) Change "Startup Type" to "Disabled".

8) Click on "Apply"

To disable the UNS service via the command line:

1) Click Start

2) Click Run

3) Enter CMD and press Enter.

4) In the DOS window, enter the following command: "sc config UNS start= disabled" Please note that the space between "=" and "disabled" is needed. You will get error messages if it is not there.



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Document ID : HT004973
Legacy Document ID : SF08-D0058
Last Updated :
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