Warranty verification is required for Technical Support. If you are not in warranty, you may be billed for the call. We recommend you to check your warranty status before proceeding.
All Lenovo batteries come with a one year warranty. Batteries outside of the warranty period that cannot be restored must be replaced. You can visit the Lenovo Product Web site or contact your nearest Lenovo Service Provider for information about purchasing a replacement battery once your warranty has expired.
Additional Information
In order to receive help from Technical Support, you must have your machine type, model, and serial number ready so that our trained service representatives can assist you. Click the link below to learn how to find these numbers.
Please ensure that you have installed the latest Lenovo Diagnostics software.
Please ensure you have the Lenovo diagnostics package installed on your system. This allows our Support Team to diagnose your problem as effectively as possible. Click on the link above to download the diagnostics software.
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Problem Determination - It is the customer’s responsibility to follow the service request procedures that your service provider specifies, which includes, but may not be limited to, problem determination steps. Failure to follow the problem determination requirements may result in a service support refusal.
Self Service Customer Replaceable Unit ("CRU") - CRUs that are easily installed by you are called Self-service CRUs, while Optional-service CRUs may require some technical skill and tools. Installation of Self-service CRUs is the customer's responsibility. On-site entitled customers may receive a Self Service CRU to be installed by the customer. You may request that a Service Provider install Optional-service CRUs under one of the other types of warranty service designated for your product.
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