Diagnostics - Index of messages, error codes, and beeps - NetVista 6269, 6578, 6579

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with "General checkout" on page 104. See "IBM PC Enhanced Diagnostics error codes" on page 1 when running diagnostics. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to "Undetermined problems" on page 165.

NOTES:

  • If you have both an error message and an incorrect audio response, diagnose the error message first.
  • If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.
  • If you did not receive any error message, look for a description of your error symptoms in the first part of this index.
  • Check all power supply voltages before you replace the system board. (See "Power supply" on page 108.)
  • Check the hard disk drive jumper settings before you replace a hard disk drive. (See "Hard disk drive jumper settings" on page 126.)

 

IMPORTANT:

  1. Some errors are indicated with a series of beep codes. (See "Beep symptoms" on page 145.)
    Type 6568/6569 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable Beep and memory count and checkpoint code display when a successful POST occurs, do the following:
    • Enable Power on Status in setup. (See "Setup Utility program" on page 119.)

  2. The processor is a separate FRU from the system board; the processor is not included with the system board FRU.

Beep symptoms
Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.

BeepsDescription
1-2-X
  • One beep
  • A pause (or break)
  • Two beeps
  • A pause (or break)
  • Any number of breaks
4Four continuous beeps

Use the following table to diagnose beep symptoms.

Beep SymptomFRU/Action
1-1-3
CMOS read-write error

Run Setup
System Board

1-1-4
ROM BIOS check error
System Board
1-2-X
DMA error
System Board
1-3-X Memory Module
System Board
1-4-4 Keyboard
System Board
1-4-X
Error detected in first 64 KB of RAM
Memory Module
System Board
2-1-1, 2-1-2 Run Setup
System Board
2-1-X
First 64 KB of RAM failed
Memory Module
System Board
2-2-2 Video Adapter (if installed)
System Board
2-2-X
First 64 KB of RAM failed
Memory Module
System Board
2-3-X Memory Module
System Board
2-4-X Run Setup
Memory Module
System Board
3-1-X
DMA register failed
System Board
3-2-4
Keyboard controller failed
System Board
Keyboard
3-3-4
Screen initialization failed
Video Adapter (if installed)
System Board Display
3-4-1
Screen retrace test detected an error
Video Adapter (if installed)
System Board
Display
3-4-2
POST is searching for video ROM
Video Adapter (if installed)
System Board
4 Video Adapter (if installed)
System Board
All other beep code sequences System Board
One long and one short beep during POST. Base 640 KB memory error or shadow RAM error Memory Module
System Board
One long beep and two or three short beeps during POST.
(Video error)
Video Adapter (if installed)
System Board
Three short beeps during POSTSee "System board memory" on page 132
System Board
Continuous beep System Board
Repeating short beepsKeyboard stuck key?
Keyboard Cable
System Board

No-beep symptoms

IMPORTANT: Type 6568/6569 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable Beep and memory count and checkpoint code display when a successful POST occurs, do the following:

  • Enable Power on Status in setup. See "Setup Utility program" on page 119.

 

Symptom/ErrorFRU/Action
No beep during POST but computer works correctly. System Board
No beep during POST. See "Undetermined problems" on page 165
System Board
Memory Module
Any Adapter or Device
Power Cord
Power Supply

POST error codes
In the following index, X can represent any number.

POST Error Code FRU/Action
000
SCSI Adapter not enabled
Verify adapter device and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer.
02XSCSI Adapter
08X
Check SCSI terminator installation.
SCSI Cable
SCSI Terminator
SCSI Device
SCSI Adapter
101
System board interrupt failure
System Board
102
System board timer error
System Board
106System Board
110
System board memory parity error
Memory Module
System Board
111
I/O channel parity error
Reseat adapters
Any adapter
System Board
114
Adapter ROM error
Adapter Memory
System Board
129
Internal cache test error
Processor
L2 Cache Memory
System Board
151
Real-time clock failure
System Board
161
Bad CMOS battery
Run Setup
CMOS Backup Battery (see "Safety Information" on page 199)
System Board
162
Configuration mismatch
  1. Run Setup and verify Configuration
  2. Had a device been added, removed, changed location? If not, suspect that device.
  3. Power-on external devices first, then power-on computer
  4. CMOS Backup Battery (see "Safety Information" on page 199) System Board
  5. System Board
162
And unable to run diagnostics
Diskette Drive
System Board
Diskette Drive Cable
163
Clock not updating or invalid time set
Time and Date Set?
CMOS Backup Battery (see "Safety Information" on page 199)
System Board
164
POST detected a base memory or extended memory size mismatch error or RIMM socket 3 is populated with a RIMM memory module
Run Setup. Check System Summary menu for memory size change. (See "Setup Utility program" on page 119.)
Run the Extended Memory Diagnostic tests
166
Boot Block Check Sum Error
Run Flash Recovery using Boot Block. See "Flash recovery boot block jumper" on page 128.
System Board
167
Microprocessor installed that is not supported by the current POST/BIOS
Run Setup. Check Stepping level for the BIOS level needed, then perform the flash update.
Processor
168
Alert on LAN error
Run Setup. Check to see that Ethernet and Alert on LAN are enabled.
System Board
17X, 18X C2 Security
175 Run Configuration. See "Setup Utility program" on page 119.
System Board
176Covers were removed from the computer
177
Corrupted Administrator Password
System Board
178System Board
183Enter the administrator password
184
No RFID Antenna
  1. Make sure Asset Care and Asset ID are enabled in Configuration/Setup
  2. RFID Antenna
  3. System Board
185
Corrupted boot sequence
Set configuration and reinstall the boot sequence
186System Board
187Clear Administration password
System Board
189More than three password attempts were made to access the computer
190
Chassis intrusion detector was cleared. This is information only, no action required. If this code does not clear:
System Board
1XX
Not listed above
System Board
201, 20X
Memory data error
Run Enhanced Diag. Memory Test
Memory Module
System Board
225Unsupported Memory
229
External cache test error
L2 Cache Memory
System Board
262
POST detected a base memory or extended memory type error
Run Setup. Check System Summary menu for memory. (See "Setup Utility program" on page 119. )
Run the Extended Memory Diagnostic tests.
301 Keyboard
Keyboard Cable
System Board
303
With an 8603 error
Mouse
Keyboard
Keyboard Cable
System Board
303
With no 8603 error
Keyboard
Keyboard Cable
System Board
3XX Not listed aboveKeyboard
Keyboard Cable
System Board
5XX Video Adapter (if installed)
System Board
601Diskette Drive A
Diskette Drive Cable
System Board
602 Bad Diskette?
Verify Diskette and retry
604
And able to run diagnostics
  1. Run Setup and verify diskette configuration settings
  2. Diskette Drive A/B
  3. Diskette Drive Cable
  4. System Board
605
POST cannot unlock the diskette drive
Diskette Drive
Diskette Drive Cable
System Board
662Diskette drive configuration error or wrong diskette drive type; run Setup Configuration
6XX Not listed above Diskette Drive
System Board
External Drive Adapter
Diskette Drive Cable
Power Supply
762
Math coprocessor configuration error
Run Setup
Processor
System Board
7XX
Not listed above
Processor
System Board
962
Parallel port configuration error
Run Configuration
Parallel Adapter (if installed)
System Board
9XX Printer
System Board
104716-Bit AT Fast SCSI Adapter
107X
Check SCSI terminator installation
Check SCSI terminator installation
SCSI Cable
SCSI Terminator
SCSI Device
SCSI Adapter
1101
Serial connector error, possible system board failure
Run Enhanced Diagnostics
1101, 1102, 1106, 1108, 1109System Board
Any Serial Device
1107 Communications Cable
System Board
1102
Card selected feedback error
Run Enhanced Diagnostics
1103
Port fails register check
Run Enhanced Diagnostics
System Board
1106
Serial option cannot be turned off
Run Enhanced Diagnostics
System Board
1107Serial Device Cable
System Board
1110
Register test failed
Run Enhanced Diagnostics
System Board
1116
Interrupt error
Run Enhanced Diagnostics
1117
Failed baud rate test
Run Enhanced Diagnostics
1162
Serial port configuration error
Run Configuration
Serial Adapter (if installed)
System Board
11XX
Not listed above
System Board
1201 System Board
Any Serial Device
1202, 1206, 1208, 1209, 12XX Dual Async Adapter/A
System Board
Any Serial Device
1207Communications Cable
Dual Async Adapter/A
13XXGame Adapter
1402
Printer not ready
Information only
1403
No paper error, or interrupt failure
Information only
1404
System board timeout failure
Run Enhanced Diagnostics
1405
Parallel adapter error
Run Enhanced Diagnostics
1406
Presence test error
Run Enhanced Diagnostics
14XX
Not listed above. Check printer before replacing system board
Printer
System Board
15XX SDLC Adapter
1692
Boot sequence error
Run FDISK to ensure at least one active partition is set active
16XX36/38 Workstation Adapter
1762
Hard disk drive configuration error
Run Configuration (See "Setup Utility program" on page 119)
1780 (Disk Drive 0)
1781 (Disk Drive 1)
1782 (Disk Drive 2)
1783 (Disk Drive 3)
See "Power supply" on page 108
Hard Disk Drive
System Board
Hard Disk Cable
Power Supply
180X, 188X
PCI configuration or resource error
  1. Run Setup and verify PCI/ISA configuration settings.
  2. If necessary, set ISA adapters to Not available to allow PCI adapters to properly configure.
  3. Remove any suspect ISA adapters.
  4. Rerun diagnostics.
  5. PCI Adapter
1962
Boot sequence error
Possible hard disk drive problem; see "Hard disk drive boot error" on page 120
209X Diskette Drive
Diskette Cable
20XX
Not listed above
BSC Adapter
21XX SCSI Device
16-bit AT Fast SCSU adapter
Alternate BSC adapter
2401, 2402
If screen colors change
Display
2401, 2402
If screen colors are OK
System Board
Display
2409Display
2410System Board
Display
2462
Video memory configuration error
Check cable connections
Run Setup and verify video configuration settings
Video Memory Modules
Video Adapter (if installed)
System Board
3015, 3040
Check for missing wrap or terminator plug on the adapter
Network Attached?
LF Translator
Cable Problem
PC Network Adapter
30XXPC Network Adapter
LF Translator
Cable Problem?
3115, 3140 Network Attached?
LF Translator
Alternate PC Network Adapter
Cable Problem
31XX Alternate PC Network Adapter
LF Translator
Cable Problem
36XXGPIB Adapter
38XXDAC Adapter
4611, 4630Multiport/2 Interface Board
Multiport/2 Adapter
4612, 4613, 4640, 4641 Memory Module Package
Multiport/2 Adapter
4650Multiport/2 Interface Cable
46XX
Not listed above
Multiport/2 Adapter
Multiport/2 Interface Board
Memory Module
5600Financial System Controller Adapter
5962
An IDE device (other than hard drive) configuration error
Run Configuration
CD-ROM Drive
CD-ROM Adapter
Zip or other ATAPI device
System Board
62XX 1st Store Loop Adapter
Adapter Cable
63XX 2nd Store Loop Adapter
Adapter Cable
64XXNetwork Adapter
71XXVoice Adapter
74XX Video Adapter (if installed)
76XXPage Printer Adapter
78XXHigh Speed Adapter
79XX3117 Adapter
80XXPCMCIA Adapter
84XXSpeech Adapter
Speech Control Assy.
8601, 8602Pointing Device (Mouse)
System Board
8603, 8604System Board
Pointing Device (Mouse)
86XX
Not listed above
Mouse
System Board
89XXPC Music Adapter
MIDI Adapter Unit
91XXOptical Drive
Adapter
96XX SCSI Adapter
Any SCSI Device
System Board
10101, 10102, 10104, 10105, 10106, 10107, 10108, 10109, 10111, 10112, 10113, 10114, 10115, 10116Have customer verify correct operating system device drivers are installed and operational.
Modem
10103, 10110, 101171System Board
Data/Fax Modem
10117
Not listed above
Check system speaker
Check PSTN cable
External DAA (if installed)
Modem
10118Run Diagnostics and verify the correct operation of the modem slot
Modem
10119Diagnostics detected a non-IBM modem
Modem
10120Check PSTN Cable
External DAA (if installed)
Modem
10132, 10133, 10134, 10135, 10136, 10137, 10138, 10139, 10140, 10141, 10142, 10143, 10144, 10145, 10146, 10147, 10148, 10149, 10150, 10151, 10152 Modem
10153Data/Fax Modem
System Board
101XX
Not listed above
Modem Adapter/A
Data/Fax Modem
System Board
10450, 10451, 10490, 10491, 10492, 10499
Read/write error
Run Enhanced Diagnostics
Hard Disk Drive
System Board
10452
Seek test error
Run Enhanced Diagnostics
10453
Wrong drive type?
Information only
10454
Sector buffer test error
Run Enhanced Diagnostics
10455, 10456
Controller error
Run Enhanced Diagnostics
10459
Drive diagnostic command error
Information only
10461
Drive format error
Run Enhanced Diagnostics
10462
Controller seek error
Run Enhanced Diagnostics
10464
Hard Drive read error
Run Enhanced Diagnostics
10467
Drive non-fatal seek error
Run Enhanced Diagnostics
10468
Drive fatal seek error
Run Enhanced Diagnostics
10469
Drive soft error count exceeded
Run Enhanced Diagnostics
10470, 10471, 10472
Controller wrap error
Run Enhanced Diagnostics
10473
Corrupt data. Low level format might be required
Information only
10480Hard Disk Drive (ESDI)
Drive Cable
System Board
10481
ESDI drive D seek error
Run Enhanced Diagnostics
10482
Drive select acknowledgment bad
Run Enhanced Diagnostics
106X1Check Configuration
Ethernet Adapter
10635 Power-off computer, wait ten seconds then power-on the computer
Ethernet Adapter
10651, 10660 Check Cables
Ethernet Adapter
106XX
Not listed above
Ethernet Adapter
107XX5.25-inch External Diskette Drive
5.25-inch Diskette Drive Adapter/A
109XX
Check the adapter cables
ActionMedia Adapter/A
System Board
112XX
This adapter does not have cache
SCSI Adapter
Any SCSI Device
System Board
119XX 3119 Adapter
121XXModem Adapter
Any Serial Device
System Board
136XX ISDN Primary Rate Adapter
System Board
137XXSystem Board
141XXRealtime Interface Coprocessor Portmaster Adapter/A
143XX Japanese Display Adapter
System Board
14710, 14711System Board Video Adapter
Adapter Video Memory
148XX Video Adapter
14901, 14902, 1491X, 14922 Video Adapter (if installed)
System Board
Display (any type)
14932External Display
Video Adapter
161XXFaxConcentrator Adapter
164XX 120 MB Internal Tape Drive
Diskette Cable
System Board
16500 6157 Tape Attachment
Adapter
16520, 165406157 Streaming Tape Drive
6157 Tape Attachment Adapter
166XX, 167XXToken Ring Adapter
System Board
18001 to 18029Wizard Adapter
Wizard Adapter Memory
18031 to 18039Wizard Adapter Cable
185XXXX DBCS Japanese Display Adapter/A
System Board
20001 to 20003Image Adapter/A Image-I Adapter/A
Memory Module DRAM, VRAM
20004Memory Module DRAM, VRAM
Image Adapter/A Image-I Adapter/A
20005 to 20010 Image Adapter/A Image-I Adapter/A
Memory Module DRAM, VRAM
200XX
Not listed above
Image Adapter/A
Image-I Adapter/A
Memory Module DRAM, VRAM
System Board
20101 to 20103 Printer/Scanner Option
Image Adapter/A
Memory Module DRAM, VRAM
20104Memory Module DRAM, VRAM
Printer/Scanner Option
Image Adapter/A
20105 to 20110Printer/Scanner Option
Image Adapter/A
Memory Module DRAM, VRAM
Image Adapter/A Memory Test failure indicated by graphic of adapterReplace memory module (shown in graphic)
206XXSCSI-2 Adapter
Any SCSI Device
System Board
208XX
Verify there are no duplicate SCSI ID settings on the same bus.
Any SCSI Device

210XXXX
Internal bus, size unknown
210XXX1
External bus, size unknown

SCSI Hard Disk Drive
SCSI Adapter or System Board
SCSI Cable
SCSI ID Switch (on some models)
Tape Drive amber LED remains onTape Drive
SCSI Cable (internal)
SCSI Adapter or System Board
Tape Drive green "in use" LED fails to come onTape Drive
SCSI Adapter or System Board
SCSI Cable (internal)
SCSI Cable (external)
Tape automatically ejected from driveTape Cassette Drive
SCSI ID on rotary switch does not match SCSI ID set in configuration. Verify drive switches inside cover are set to zeroRotary Switch Circuit Board
Circuit Board Cable
Tape Drive
Tape sticks or breaks in drive. Verify that the tapes used meet ANSI standard X3B5 Tape Cassette
212XXSCSI Printer
Printer Cable
213XX SCSI Processor
214XXWORM Drive
215XXXC, 215XXXD, 215XXXE, 215XXXU
If an external device, and power-on LED is off, check external voltages
  1. CD-ROM Drive I
  2. CD-ROM Drive II
    Enhanced CD-ROM Drive II
    Any CD-ROM Drive
  3. SCSI Cable
  4. SCSI Adapter or System Board
216XXScanner
217XX
If an external device, and power-on LED is off, check external voltages
Rewritable Optical Drive
SCSI Adapter or System Board
SCSI Cable
218XX
Check for multi CD tray or jukebox
Changer
219XXSCSI Communications Device
24201Y0, 24210Y0
Be sure wrap plug is attached
ISDN/2 Adapter
ISDN/2 Wrap Plug
ISDN/2 Communications Cable
273XX1 Mbps Micro Channel
Infrared LAN Adapter
27501, 27503, 27506, 27507 ServerGuard Adapter
System Board
27509Remove redundant adapters, run Auto Configuration program, then retest.
27512 WMSELF.DGS diagnostics file is missing
WMSELF.DGS diagnostics file is incorrect
27535 3V Lithium Backup Battery
ServerGuard Adapter
27554Internal Temperature out of range
ServerGuard Adapter
27555, 27556ServerGuard Adapter
Power Supply
275577.2V NiCad Main Battery Pack
ServerGuard Adapter
27558, 27559, 27560, 27561 PCMCIA Type II Modem
ServerGuard Adapter
27562External Power Control not connected
External Power Control
ServerGuard Adapter
27563, 27564 External Power Control
ServerGuard Adapter
275XXUpdate Diagnostic Software
27801 to 27879Personal Dictation System
Adapter
System Board
27880 to 27889 External FRU (Speaker, Microphone)
999030X
Hard disk reset failure
Possible hard disk drive problem; see "Hard disk drive boot error" on page 120

Miscellaneous error messages

Message/SymptomFRU/Action
CMOS Backup Battery inaccurateCMOS Backup Battery (see "Safety Information" on page 199 )
System Board
Changing colors Display
Computer will not power-off. See "Power supply" on page 108.Power Switch
System Board
Computer will not RPL from server
  1. Ensure that network is in startup sequence as first device or first device after diskette
  2. Ensure that network adapter is enabled for RPL
  3. Network adapter (Advise network administrator of new MAC address)
Computer will not Wake On LAN
  1. Check power supply and signal cable connections to network adapter
  2. Ensure Wake On LAN feature is enabled in Setup/Configuration (see "Setup Utility program" on page 119)
  3. Ensure network administrator is using correct MAC address
  4. Ensure no interrupt or I/O address conflicts
  5. Network adapter (advise network administrator of new MAC address)
Dead computer. See "Power supply" on page 108.Power Supply
System Board
Diskette drive in-use light remains on or does not light when drive is active.Diskette Drive
System Board
Diskette Drive Cable
Flashing cursor with an otherwise blank display. System Board
Primary Hard Disk Drive
Hard Disk Drive Cable
Incorrect memory size during POST Run the Memory tests
Memory Module
System Board
"Insert a Diskette" icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive.System Board
Diskette Drive Cable
Network Adapter
Intensity or color varies from left to right of characters and color barsDisplay
System Board
No power or fan not running See "Power supply" on page 108
Non-system disk or disk error-type message with a known-good diagnostic diskette. Diskette Drive
System Board
Diskette Drive Cable
Other display symptoms not listed above (including blank or illegible display) See "Display" on page 109
System Board
Display
Power-on indicator or hard disk drive in-use light not on, but computer works correctlyPower Supply
System Board
LED Cables
Printer problemsSee "Printer" on page 107
Program loads from the hard disk with a known-good diagnostics diskette in the first 3.5-inch diskette drive Run Setup
Diskette Drive
Diskette Drive Cable
System Board
Power Supply
RPL computer cannot access programs from its own hard disk.
  1. If network administrator is using LCCM Hybrid RPL, check startup sequence:
    1. First device - network
    2. Second device - hard disk
  2. Hard disk drive
RPL computer does not RPL from server
  1. Check startup sequence
  2. Check the network adapter LED status
Serial or parallel port device failure (system board port) External Device Self-Test OK?
External Device
Cable
System Board
Serial or parallel port device failure (adapter port)External Device Self-Test OK?
External Device
Cable
Alternate Adapter
System Board
Some or all keys on the keyboard do not work Keyboard
Keyboard Cable
System Board

 

 



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Document ID : HT037189
Legacy Document ID : MIGR-4L4TT5
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