|
| Country or Region | Language | Telephone number | Hours of operation |
| Africa |
-- |
Africa
+44 (0)1475-555-055
|
-- |
| English, Afrikaans |
South Africa
0800 110756 |
9 AM - 6 PM
Saturday - Wednesday |
| -- |
Central Africa
Contact the nearest Business Partner |
|
| Algeria |
French, English |
+33 6 7348 1739 |
-- |
| Argentina |
Spanish |
0800-666-0011 |
9 AM - 7 PM
Monday - Friday |
| Australia |
English |
131-426 |
24 hours/day
7 days/week |
| Austria |
German |
01-24592-5901 |
9 AM - 6 PM
Monday - Friday |
| Bahrain |
|
Kanoo IT : 00 973 1771 1722
Bahrain Business Machine LLC : 00 973 1758 4302 |
--
|
| Belgium |
Dutch |
02-210-9820 |
9 AM - 5 PM
Monday - Friday |
+32 (0)2 339 3611
(Warranty service and support) |
| |
French |
02-210-9800 |
9 AM - 5 PM
Monday - Friday |
| Bolivia |
Spanish |
0800-10-0189 |
8 AM - 6 PM
Monday - Friday |
| Brazil |
Brazilian Portuguese |
Calls made from within the Sao Paulo region
(11) 3889-8986
|
8 AM - 6 PM
Monday - Friday
|
Calls made from outside the Sao Paulo region
0800-701-4815 |
| Brunei |
English, Bahasa Melayu |
801-1041 |
8:30 AM - 5:30 PM
Monday - Friday |
| Canada |
English
French |
1-800-565-3344
|
24 hours/day
7 days/week |
| Caribbean (Bermuda, Jamaica, Tortola) |
English |
1-800 426 7378 |
24 hours/day
7 days/week |
| Chile |
Spanish |
800-361-213
|
9 AM - 7 PM
Monday - Friday |
| China |
Mandarin |
Technical Support Line
800-990-8888
86-10-58851110 |
8:30 AM - 5:30 PM
Monday - Friday |
Hong Kong
|
Cantonese
English
Mandarin |
ThinkPad (Technical enquiry hotline): 2516-3939 (Hong Kong) |
9 AM - 5 PM
Monday - Friday |
| ThinkPad Service Center: 3140-2788 (Hong Kong) |
9 AM - 6 PM
Monday - Friday
9 AM - 1 PM
Saturday |
| ThinkCentre Commercial PC: 8205-0333 (Hong Kong) |
9 AM - 6 PM
Monday - Friday
9 AM - 1 PM
Saturday |
| ThinkCentre Multimedia Home PC: 2516-3969 (Hong Kong) |
9 AM - 5 PM
Monday - Friday |
| ThinkStation: 8205-0333 (Hong Kong) |
9 AM - 6 PM
Monday - Friday
9 AM - 1 PM
Saturday |
Macau
|
Cantonese
English
Mandarin |
ThinkPad (Technical enquiry hotline): 0800-839 (Macau) |
9 AM - 5 PM
Monday - Friday |
| ThinkPad Service Center: 2871-5399 (Macau) |
9 AM - 6 PM
Monday - Friday
9 AM - 1 PM
Saturday |
| ThinkCentre Commercial PC: 0800-336 (Macau) |
9 AM - 6 PM
Monday - Friday
9 AM - 1 PM
Saturday |
| ThinkCentre Multimedia Home PC: 0800-336 (Macau) |
9 AM - 5 PM
Monday - Friday |
| ThinkStation: 0800-336 (Macau) |
9 AM - 6 PM
Monday - Friday
9 AM - 1 PM
Saturday |
| Colombia |
Spanish |
1-800-912-3021 |
8 AM - 6 PM
Monday - Friday |
| Costa Rica |
Spanish |
0-800-011-1029 |
8 AM - 6 PM
Monday - Friday |
| Croatia |
-- |
0800-0426 |
-- |
| Cyprus |
Greek |
80092537 |
8 AM - 5 PM
Monday - Friday |
| Czech Republic |
-- |
+420-2-7213-1316 |
8 AM - 5 PM
Monday - Friday |
| Denmark |
Danish |
4520-8200 |
8 AM - 5 PM
Monday - Friday |
7010-5150
(Warranty service and support) |
8 AM - 5 PM
Monday - Friday |
| Dominican Republic |
Spanish |
1-866-434-2080
|
8 AM - 6 PM
Monday - Friday |
| Ecuador |
Spanish |
1-800-426911 OPCION 4
|
8 AM - 6 PM
Monday - Friday |
| Egypt |
English, Arabic |
800-0000-418 (Toll Free)
002-02-2594-8500 (Standard Charges Apply) |
9 AM - 6 PM
Sunday - Thursday |
| El Salvador |
Spanish |
800-6264 |
8 AM - 6 PM
Monday - Friday |
| Estonia |
-- |
+ 372 66 00 800
+ 372 6776793 |
-- |
| Finland |
Finnish |
09-459-6960 |
8 AM - 5PM
Monday - Friday |
+358-800-1-4260
(Warranty service and support) |
8 AM - 5PM
Monday - Friday |
| France |
French |
0238-557-450 |
9 AM -6 PM
Monday - Friday |
Hardware 0810-631-213
(Warranty service and support) |
9 AM -6 PM
Monday - Friday |
Software 0810-631-020
(Warranty service and support) |
9 AM -6 PM
Monday - Friday |
| Germany |
German |
07032-15-49201 |
9 AM - 6 PM
Monday - Friday |
01805 - 00 46 18 (Warranty service and support)
(Land line: 14 ct/min; Mobile price max: 42 ct/min)
|
9 AM - 6 PM
Monday - Friday |
| Greece |
Greek |
0080044149702 |
8 AM - 5 PM
Monday - Friday |
| Guatemala |
Spanish |
1800-624-0051 |
8 AM - 6 PM
Monday - Friday |
| Honduras |
Spanish |
Tegucigalpa: 232-4222
|
9 AM - 6 PM
Monday - Friday |
| San Pedro Sula: 552-2234 |
| Hungary |
English, Hungarian |
+ 36 1 3825716
+ 36 1 3825720 |
24 hours/day
7 days/week |
| India |
English |
1800-425-2666
or
1800-102-3692
Email: smcindia@in.ibm.com |
9 AM - 6 PM
Monday - Friday
Except Holidays |
| Indonesia |
English, Bahasa Indonesia |
+6221 2992 5823
001-803-606-282 (Local number only)
|
8 AM - 5 PM
Monday - Friday |
| +603 8315 6859 (DID) |
| Ireland |
English |
01-815-9202 |
9 AM - 6 PM
Monday - Friday |
01-881-1444
(Warranty service and support) |
9 AM - 6 PM
Monday - Friday |
| Israel |
Hebrew,
English |
+972-3-531-3900 - Givat Shmuel Service Center |
8 AM - 5 PM
Sunday - Thursday |
ThinkStation:
+972-3-9142800 |
| Italy |
Italian |
02-7031-6101 |
8 AM - 6 PM
Monday - Friday |
+39-800-820094
(Warranty service and support) |
8 AM - 6 PM
Monday - Friday |
| Japan |
Japanese
English |
ThinkSeries, Option of ThinkBrand and Lenovo 3000 series, Monitor : 0120-20-5550, 0570-064-600
For International: +81-46-266-4716
Note: The above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please ask for "English support please", and your call will be transferred to an English speaking operator. |
Smart Center
9 AM - 6 PM
Monday - Friday
Except Saturday, Sunday, Dec 30th - Jan 3rd
|
| Japanese |
Idea series, Lenovo G, C, H series(Released after 2008) : 0120-000-817, 0570-064-400
|
Lenovo Smart Center
9AM - 6 PM
Monday - Sunday
Except Third Sunday of the month, Dec 30th - Jan 3rd |
| Jordan |
English, Arabic |
Jordan Business Systems:00 962 6 5000999 Ext 713/127
General Computer & Electronic (GCE): 00 962 6 551 3879 |
--
|
| Korea |
Korean |
1588-6782 |
9 AM - 6 PM
Monday - Friday
9 AM - 1 PM
Saturday |
| Kuwait |
English, Arabic |
Easa Hussain Al Yousifi: 00 965 2244 5280
AM. KHORAFI : 00 965 2200 1100 1127
Khorafi Business Machines (KBM): 00 965 2259 4611
Diyar United Company: 00 965 4378 383
Redington Kuwait: 00 965 2433 3203; 25456250 / 25456251
|
|
| Latvia |
Latvian, Russian
|
+371 6 7070360 |
-- |
| Lebanon |
Arabic
|
Quantech : 00 961 1999 500
Computer Business Machine (CBM) : 00 961 1680 180
El Haceb S.A.L : 00 961 1771 300
|
-- |
| Lithuania |
-- |
+370 5 278 66 00 |
-- |
| Libya |
French, English |
+33 6 7348 1739 |
-- |
| Luxemburg |
French |
+32 (0)2 339 3611
+35 229 8977 5063 |
9 AM - 6 PM
Monday - Friday |
ThinkStation:
+35 236 0385 343 |
| Malaysia |
English,
Bahasa Melayu |
1800-88-1889 (Local number only)
+603 8315 6855 (DID)
|
8:30 AM - 5 PM
Monday - Friday |
| Malta |
-- |
+35621445566 |
-- |
| Mexico |
Spanish |
001-866-434-2080 |
8 AM - 6 PM
Monday - Friday |
| Middle East |
-- |
+44 (0)1475-555-055 |
-- |
| Morocco |
Arabic |
+212 5 22 509035
+212 5 22 509017 |
9 AM - 6 PM
Monday - Friday |
| Netherlands |
Dutch |
+31 (0)20 513 3939 |
9 AM - 5 PM
Monday - Friday |
ThinkStation:
+31 (0)20 514 5770 |
| New Zealand |
English |
0800-733-222 |
9 AM - 9 PM
7 days/week |
| Nicaragua |
Spanish |
001-800-220-1830 |
8 AM - 6 PM
Monday - Friday |
| Norway |
Norwegian |
8152-1550 |
8 AM - 5 PM
Monday - Friday |
| Oman |
-- |
Khimji Ramdas Computer Communication Systems : 00 968 2469 6255
Overseas Business Machines (OBM) : 00 968 2460 1072, 2460 5018
Gulf Business Machines Services (GBMS) : 00 968 2455 9831
|
-- |
| Pakistan |
-- |
International Office Products (pvt) Ltd. : 00 92 212 422 569 / 00 92 213 241 2023
Selling Business Systems : 00 92 21 568 9823
|
|
| Panama |
Spanish |
206-6047 |
8 AM - 5 PM
Monday - Friday |
001-866-434-2080
(Lenovo Customer Support Center- toll free) |
8 AM - 6 PM
Monday - Friday |
| Paraguay |
Spanish |
009-800-52-10026 |
9 AM - 6 PM
Monday - Friday |
| Peru |
Spanish |
0-800-50-866 OPCION 2
|
8 AM - 6 PM
Monday - Friday |
| Philippines |
English, Filipino |
1800-1601-0033 (Local number only)
+603 8315 6858 (DID)
|
8:30 AM - 5 PM
Monday - Friday |
| Poland |
Polski |
General number
+48 22 760 7300 |
8 AM - 5 PM
Monday - Friday |
ThinkStation:
+48 22 878 6999 |
| Portugal |
Portuguese |
+351 21 892 7046 |
9 AM - 5 PM
Monday - Friday |
| Qatar |
Arabic |
Al Mana Computer Services : 00 974 4489 966 ext : 1992
Qatar Computer Services W.L.L : 00 974 4441 212
Gulf Business Machines : 00-974 462 1395
|
-- |
| Romania |
Romanian |
+4-021-224-4015 |
-- |
| Russia |
Russian |
8-800-555-0317
(Toll free number)
|
10 AM -7 PM
Monday - Saturday |
| Saudi Arabia |
English, Arabic |
8008445128 |
9 AM - 6 PM
Saturday - Wednesday |
| Singapore |
English |
800 6011 343 (Local number only)
+603 8315 6856 (DID)
|
8 AM - 6:30 PM
Monday - Friday |
| Slovakia |
-- |
+421 2 4974 8888 |
-- |
ThinkStation:
+421 2 4954 5555 |
| Slovenia |
Slovenian |
+386-1-200-50-60 |
9 AM - 4 PM
Monday - Friday
|
| South Africa |
English, Afrikaans |
0800 110756 |
9 AM - 6 PM
Saturday - Wednesday |
| Spain |
Spanish |
0901-100-000 |
9 AM - 6 PM
Monday - Friday |
| Sri Lanka |
English |
+9411 2493547
+9411 2493548 |
8 AM - 5 PM
Monday - Friday
Except Holidays |
| Sweden |
Swedish |
08-477-4420 |
8 AM - 5 PM
Monday - Friday |
077-117-1040
(Warranty service and support) |
8 AM - 5 PM
Monday - Friday |
| Switzerland |
German
French
Italian |
German:
058-333-0900 |
9 AM - 5:30 PM
Monday - Friday |
French:
058-333-0900 |
9 AM - 6 PM
Monday - Friday |
Italian:
058-333-0900 |
9 AM - 5 PM
Monday - Friday |
0800-55-54-54
(Warranty service and support) |
9 AM - 6 PM
Monday - Friday |
| Taiwan |
Mandarin |
0800-000-702 |
9 AM - 9 PM
Monday - Friday
9 AM - 1 PM
Saturday |
| Thailand |
Thai, English |
1-800-060-066 (Local number only)
66 2273 4088
+603 8315 6857 (DID) |
8 AM -5 PM
Monday - Friday
Except Holidays |
| Turkey |
Turkish |
00800-4463-2041 |
9 AM - 6 PM
Monday - Friday |
| Ukraine |
Ukraine, Russian, English |
0800 502 235
|
9 AM - 6 PM
Monday - Saturday |
| United Arab Emirates |
English, Arabic |
80004447023 |
9 AM-6 PM
Sunday - Thursday |
| United Kingdom |
English |
01475-897-163 |
9 AM - 6 PM
Monday - Friday |
08705-500-900
(Standard warranty support) |
9 AM - 6 PM
Monday - Friday |
| United States |
English |
1-800-426-7378
Select "Option #1" |
24 hours/day
7 days/week |
| Uruguay |
Spanish |
000-411-005-6649 |
9 AM - 7 PM
Monday - Friday |
| Venezuela |
Spanish |
0-800-100-2011 |
8 AM - 6 PM
Monday - Friday |
| Vietnam |
Vietnamese, English |
For Northern Area and Hanoi City:
+84-4-3 7367625/+84-4-3 7367626
For Southern Area and Ho Chi Minh City:
+84 8 3 8243504/ +84 8 3 8243503 |
8:30 AM - 12:00 PM,
1:30 PM - 5:30 PM
Monday - Friday
(Except Public Holidays) |
| Yemen |
Arabic |
Al Khirbash and Agencies : 00 967 1209 8278
Yemen Business Machines (YBM) :
00-967 3 213324,
00-967 3 214655,
00-967 3 213909,
00-967 3 213324
|
9 AM - 6 PM
Sunday - Thursday |
|
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