Error message pops up when running OneKey Theater

SYMPTOM:

On IdeaPad Y460, when using HDMI to output, it is soundless. To resolve this issue, you may need to upgrade the audio driver. If you install the new version of the audio driver without removing the old version from the system completely, error message "Please install the correct Audio Driver before using Onekey Theater" will pop up when you run OneKey Theater.

Fig.1

AFFECTED CONFIGURATIONS:

The above symptom may occur on the following system:

IdeaPad Y460

On the following software:

OneKey Theater

SOLUTION:

1. Before installing the new version audio driver, please remove the following device driver: "Realtek HDMI Audio Driver for Ati, Realtek Hight Definition Audio Driver"

2. Restart the machine.

3. Install the new version of the audio driver.

TRADEMARKS:

Lenovo, Lenovo 3000, IdeaCentre and IdeaPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

Document ID:

IN20100621-009

Last modified:

2010-06-21



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
AvailableWorldwide
Alias ID : IN20100621-009
Document ID : HT071850
Legacy Document ID : 12771167782944
Last Updated :
Copyright © Lenovo 2013, all rights reserved
Was this page helpful to you?YesNo


   
Select Task
 
Drivers & Software  
Guides & Manuals  
Diagnose & Fix  
Warranty & Services  
Parts  
Accessories  

ADDITIONAL RESOURCES
Driver Matrix
COMMUNITY
KnowledgeBase Featured Articles
Community KnowledgeBase
Community Forums