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Windows Live Service Agreement may intermittently show truncated characters - ThinkCentre, ThinkPad, ThinkStation

The user may see the following abnormal Windows Live Service Agreement with truncated characters.

truncated agreement

Affected configurations

Any of the following systems running Microsoft Windows XP Home, XP Professional, Windows Vista or Windows 7, but not limited to the following systems:

  • ThinkCentre (All models)
  • ThinkPad (All models)
  • ThinkStation (All models)

Additional Information:

Preload Windows 7 with Windows Live included.

After the preload has completed, go to the Desktop and the normal Windows Live Service Agreement will pop up automatically:

normal agreement

Click "Accept" and "Finish" button to close the Service Agreement window.

Intermittently during a system reboot, an abnormal Windows Live Service Agreement with truncated characters may appear again.


This issue is an intermittent issue. Please close the window by clicking on the top-right "X" button on the title bar since the License Agreement has previously been accepted.

There is no any data lose or functional reduction for the end user.

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Document ID : HT001429
Legacy Document ID : SF09-D0149
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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