Choose Your Product
No Product SelectedSelect Product
Cisco Jabber Video for TelePresence and Lenovo ThinkPad Notebooks
Symptom

When Jabber Video is used on Lenovo ThinkPad Notebooks, the outgoing or receiving video will produce an error upon connection as shown below.

 

This is due to an incorrect bandwidth setting within the Cisco Jabber application.

 

Affected Configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkPad

Affected systems:

  • any Lenovo ThinkPad with Internal front-facing camera

System is configured with:

  • Cisco Jabber Video for TelePresence version 4.6 or later

Operating Systems

  • Microsoft Windows 7
  • Microsoft Windows 8

     

Solution

The user should change the default bandwidth settings within the Jabber application from the default of 1.30 Mb/s to 764 kb/s.

The default Jabber Video bandwidth is set to 1.30 Mb/s.  This setting does not produce optimal results with this application. 

 

Additional Information

This is due to an incorrect bandwidth setting within the Cisco Jabber application.

 

Trademarks

Lenovo, ThinkServer, ThinkCentre, ThinkStation, and ThinkPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

Microsoft, Windows, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

 

 



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
AvailableWorldwide
Alias ID : SF13-T0091
Document ID : HT078404
Legacy Document ID : SF13-T0091
Last Updated :
Copyright © Lenovo 2013, all rights reserved
Was this page helpful to you?YesNo


   
Select Task
 
Drivers & Software  
Guides & Manuals  
Diagnose & Fix  
Warranty & Services  
Parts  
Accessories  

ADDITIONAL RESOURCES
Support Help Index
Technical Specifications - PSREF
Driver Matrix
Newly Released Drivers (RSS)
Community
KnowledgeBase Featured Articles
Community KnowledgeBase
Community Forums
Lenovo EMC
Windows 8 Support