Choose Your Product
No Product SelectedSelect Product
V2.0.4.x, and above Symantec VIP should be installed in IPT 2.x (2012) platforms machines to not impact IPT normal function work.



Symantec VIP V2.0.3.64 installs the IPT 1.x Intel middleware as part of the Symantec VIP Access installation package.  This version is only suitable for 2011 platform machines.
If this version of VIP access package is installed in IPT 2.x (2012) platforms machines, which IPT 2.x is also installed as part of the ME driver (such as, then the IPT normal function might be impacted.
V2.0.4.x, and above Symantec VIP should be installed in IPT 2.x (2012) platforms machines because they will not install the IPT 1.x package.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentreM92 SFF, Tiny, Tower
  • ThinkCentre M92p SFF, Tiny, Tower
  • ThinkStation
  • ThinkServer
  • ThinkPad

The system is configured with:

  • Intel 2012 IPT platform MB (installed with ME driver which contain IPT 2.x Middleware)
  • Version 2.0.3.x, and older, Symantec VIP software

Applies to:

  • Microsoft Windows 7

In 2012 IPT platforms, V2.0.4.x, and above, Symantec VIP should be installed.
V2.0.5.13 Symantec VIP has already been added into 2012 August SS Think brand software preload systems.
For those 2012 IPT platform machines installed with V2.0.3.x or older Symantec VIP SW, the end user can uninstall the "Intel Identity Protection Technology" in “Add and Remove Programs” and restart the system.  Then, click "Check for update" from the Setting menu to upgrade Symantec VIP Access to the latest version for fully supported 2012 IPT platforms.


    If the user fails to upgrade Symantec VIP Access using the "Check for update" button after uninstalling the "Intel Identity Protection Technology", then the user can download the latest VIP Access package from the Symantec web site at the following URL:

      If you are unable to find what you are looking for, please do try the following options:
      1. Lenovo Assisted Search
      2. Product usage and general troubleshooting tips
      3. Lenovo Support Forum
      4. Technical Support Call Centre

      Alias ID : SF12-D0237
      Document ID : HT076004
      Legacy Document ID : SF12-D0237
      Last Updated :
      Copyright © Lenovo 2013, all rights reserved
      Was this page helpful to you?YesNo

      Select Task
      Drivers & Software  
      Guides & Manuals  
      Diagnose & Fix  
      Warranty & Services  

      Support Help Index
      Technical Specifications - PSREF
      Driver Matrix
      Newly Released Drivers (RSS)
      KnowledgeBase Featured Articles
      Community KnowledgeBase
      Community Forums
      Lenovo EMC
      Windows 8 Support